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February 2024 by Richard Bowers
Awesome
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February 2024 by Connie Stuart
I bought a 58 in tv stand with fireplace, it was delivered without a remote I called the store and talked with the lady at the desk she said they would take care of it . 1 week later I called back and she told me Bennorfered one. I5 months later I stil have no Remote I I am 73 yrs old .remote helps me . Now I am moving to Casper for medical reasons to live with my son and his wife . And I called to tell them to pick it up I can’t pay for it most of my money will be going to medical bills. And I am moving she said she would get back with me it’s been almost week and no return call . When I lived in Denver I bought a lot of things and paid for it all ataAarons and this store in Rock springs Wy has horrible communication and can t get anything done z I am calling tomorrow to get this thing pick up I just paid a month Chen 1 they can keep the money just come get I have to vacate my apt.
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July 2023 by Sharlene Keisling
I just want to get on here and thank the store and Ben. I had to have back to back abdominal surgery. I desperately needed a bedset I could get out of. They worked around their busy schedule and was able to deliver next day. I could not be more grateful ♡
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May 2023 by David Martinez
I recently rented a couch from Aaron's and after just over a month, decided to go in a different direction. I called to return it 4 days before the payment was due and was told by the gal who answered that the manager would have to call back because only he could do returns. After hearing from no one, i called back the next day. I was told that if there was any damage or abnormal wear that i'd have to keep the couch anyway. I had to tell her i was moving out of town before she would help me. She finally called me back and said the guys would pick it up later that day. I can't help but feel like they were trying to squeeze one more payment out of me by delaying pickup.
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March 2023 by Taunie Williams
I just want to say that Ben Smith has been the most wonderful to purchase from. He is never criticizing nor is he judgmental. He is ALWAYS professional. I’ve done the rent to own thing at a couple other places and it was like buying from a cheap used slum lord car salesman and when leaving I felt uneasy about my purchases , so with that being said because of how I felt walking away from Arron’s I will always buy what I need from Ben at the rock springs location. Thanks a bunch for being such an amazing store!!!!!
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March 2023 by teresa heath
We just moved to Rock Springs and need furniture we had been talking to Jamie a few times prior to arriving in town. She is amazing, helpful, knowledgeable and very funny. Colby is new to the floor but old hat at delivery He is learning the floor and computer but very helpful and fun in the show room to enter act with He went over and above to make sure we had a bed to sleep on that night even though we couldn’t get the rest of the furniture until Friday. Colby you’re rocking it. Ben the store manager is fantastic very friendly and of course very knowledgeable. He nailed everything down for us and was was very helpful. He even gave us great tips for our upcoming trip to NY. Thanks Ben.The team at Aaron’s in Rock Springs have it figured out. Great costumer service, understanding, communication, and smiling faces.Thank you Ben, Jamie and Colby.From T and Jo Pura vida !!
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December 2022 by Troy Cruzen
Such an amazing store! Ben was fantastic at getting us setup with our dining room table and fridge. Definitely recommend to anyone in need of some great furniture.
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March 2022 by Michelle Bennett
The manager is awful they damage stuff and then they don’t want to guarantee there stuff . And if your a woman he thinks he can walk all over you
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March 2022 by Mike Carson
my wife ordered a fridge, they delivered it, and were very helpful getting the old one into the garage. we had to remove the doors from both refrigerators to do so, they were very helpful and polite.
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December 2021 by Patrick Lane
Great customer service really friendly
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September 2021 by Crystal O'Brien
Hopefully you read this before you even consider going to this store. They ripped us off of $2000 dollars and tried to get another $1500 from us. We had got a Samsung fridge through them shortly after we had our daughter in August of 2020. We had decided to pay ahead on our account so we could eleviate the payments each month. We paid 2000 dollars and were told that all we owed was 500 left and could pay it off by September of 2021. September first rolled around and they started calling us for the payment. We were told that we now owed $2011 and some odd change. We had waited several days to talk to the manager and when we finally got ahold of him, he said he couldn't help us. I doubt that he COULDN'T I believe he plainly REFUSED to help us. The costumer service here is atrocious to say the least. The worst part is we were loyal costumers, we bought several things from them and we were always good on our account. It's nice to see how the manager treats loyal costumers.
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September 2021 by Scott McDaniel
When we first got our washer and dryer we paid a lot up front and in months were things for slower financial aid they were there to help us.
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September 2021 by Crystal O'Brien
Hopefully you read this before you even consider going to this store. They ripped us off of $2000 dollars and tried to get another $1500 from us. We had got a Samsung fridge through them shortly after we had our daughter in August of 2020. We had decided to pay ahead on our account so we could eleviate the payments each month. We paid 2000 dollars and were told that all we owed was 500 left and could pay it off by September of 2021. September first rolled around and they star
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September 2020 by Tracee S. NPSTONOCREE
The store and staff are awesome... glad I went there!!!
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August 2020 by Amanda Prongua
Ben was great and very helpful!!
