Primarily really wonderful customer service at branch, esp. Jade. ATM painfully slow and often not working for deposits. Over-vigilant fraud center - stop access on card too often for no reason which is clearly annoying and embarrassing when shopping or bill paying.
October 2021
Horrific surly woman on weekends through their help line. Raised to 3 stars because I called back and got a polite and courteous male.In person, they are always good, and I have received good treatment by actual staff via telephone during business hours. The weekend help is unpredictable.
April 2020
Friendly, helpful, and attractive staff. It is a pleasure doing business with my hometown Meridian Trust.
About Meridian Trust Federal Credit Union/PowerTrust
Throughout our history, the mission of Meridian Trust Federal Credit Union has not changed. Offering the best in personal service and the highest-quality financial products at the lowest possible cost has always been fundamental to our organization. This stands true whether the service is provided at a physical branch location, over the phone through our dedicated call center, or in utilizing the newest and greatest in online and electronic tools. As members become more interested in managing their finances around the clock, Meridian Trust keeps pace. The credit union provides easy online account opening, along with free online bill pay and strong electronic banking tools.
