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March 2024 by Kelly C.
After once a month grooming for my two dogs for the past eight years, I can tell you this is the WORST Petco ever. Bobbie the grooming salon manager was incredibly rude. I showed up half an hour early for dog appointments and was turned away. I can back ten minutes after the hour while walking my dogs outside the store and was told they could not groom either of the two dogs. It cost $100 roundtrip in gas and they did not refund my credits. Never again. Horrible! Drove two hours one way.
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February 2024 by Virginia Sanchez
A Great place to go for all your pet needs.Great customer service,clean store, and good selection. Highly recommend Petco!
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January 2024 by Jay
I have been in three times this past week and all three times everything was hunky-dory. The first visit was to purchase some dog clippers and I told him what I was looking for, low decibel noise clippers. Cameron was most helpful and polite while having conversation with him. The second visit was a couple of days later and Stacy helped with getting a coat fitted for my Maltese poodle Sissy and that went very well, then I came in a third time that week to get an appointment for Sissy to be washed and groomed and Kyanne helped I knew her from a previous time when she was a food server. If ever I owned a small business, these three employees would be welcomed to be on my team, because they are hard workers and most polite while attending me and I see them talking to other patrons in Petco, Rock Springs you should be proud to have a staff with the kindness and how they serve their customers, for they are Numero Uno.
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December 2023 by Destiny Simmons
Petco is my primary source of pet nutrition. I think they maintain a clean and organized store. I also appreciate the member sales, especially during the holidays when money is tighter than usual. I also appreciate that they keep the normal merchandise is the same spot which makes grabbing my dog’s food and treats simple and stress free. I also really like the vital care premier program which has been affordable and very beneficial to me even as a single pet owner.
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December 2023 by Michelle
All of my fur kids go here for grooming. Including the cats! The girls that work here in grooming are amazing!
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November 2023 by Riah “BabyTru” Tarness
The grooming area got my lil one in asap no appointment needed and cuz I tried her nails 1st they only charged me for the buffing and they let her know with a head scratch and pat she was ok. 1st time ever having anyone else do her nails area was very clean very professional and very very nice and friendly also let me know how short to go by what to look for they helped me get her very long nails shorter. The one pic that doesn't have my hand in it is her nails bout sep 15-25 before I trimmed them Oct 1 of this year so thanks for your kindness, thoughtful advice, and friendly staff. Well worth the price when they got her nails done in under 5 minutes and she is a hard nail trimmer buffer/file of ruff edges deer head Chihuahua.
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November 2023 by Sara Witte
We bought a big bag of dog food and some treats for our pup. The sale clerks were very nice and helpful. I needed help with my Petco app and they walked me through it. But the best part was how nice they were to our pup. She loves going to Petco!
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October 2023 by Bridgette M.
This store and it's staff, especially the manager, is nothing less than amazing! They care about your pets and their needs , as if it were their own. They have always helped me with advanced knowledge and professionalism. I can only hope that corporate realizes how fortunate they are to have an incredible and invested store manager. This is also reflected in every person working there. I highly recommend this store for all of your pet needs.
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September 2023 by Shelley Richno
I love our local store. They are friendly and helpful.
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September 2023 by Anne Swingle
Locally our Petco is amazing is I’ve never been treated badly in there they’re very helpful. Great customer service. Also, we do a lot of online shopping for food and that has also been wonderful.
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August 2023 by AiDeN FrIeDmAn-YeTtAw
I adopted a turtle from pettco a few days ago. Her name was Shelly. when i got her she seemed like she had many problems with her. she died this morning and my suspicions were true. I then called up Petco about this and they couldnt do anything about the turtle because she was adopted. But they will refund a fish or something that wasnt under "adoption." If you see a cheap "adoptable pet" dot get it, its more than likely sick. Oh i should mention they dont treat the aquatic section well at all. Many dead fish in the tanks...
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July 2023 by Jo Shepherd
The gal at check out is awesome very knowledgeable about petco perks help with getting app as she was helping no one was waiting in line she assisted us all and with professionalism and customer oriented. Nice place to shop with pets.
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July 2023 by Catherine Ball
My kitties are very happy as you had fresh cat grass. As soon as I brought the fresh cat grass in the house both of them were all over it munching away. They stay so much more healthy with the fresh cat grass.
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July 2023 by Ken Romero
Kyeanne does a great job taking care of my 3 dogs. So loving, friendly and very professional.
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July 2023 by Kayla Cheesley
RANT PETCOMy boyfriend and I are regulars, needless to say we are animal lovers. We have taken in plenty of there ”surrenders”, well sadly we had a terrible experience today. We have spent literally thousands of dollars in there. Yesterday we went in and we were offered one of the surrendered lizards out of this tank that was brought in with 3 lizards. We were offered one and instantly fell in love. We asked how much he was to be told “ 20-30$ is the rehoming/surrender fee. (Typical we have 3 of there surrenders) Well he had to call and check that with the companion animal leader destiny. He took down our name and number and said that we would be the first to know the price because usually this is a very pricey lizard. Well turns out she planned on keeping him and they couldn’t just say that. Instead,THEY LIED TO US SO THAT SHE CAN KEEP IT. I went in and talked to her this afternoon and she lied straight to my face and said he was 400$ retail price and that’s just the way it is. I knew this was not true as I used to work there. While in there and browsing, I noticed the other surrender that was with him, can you guess how much he was 30$? Weird. I had my boyfriend call Shantell the store manager & sure enough the only reason it’s “400$” is because they expected me to not buy it for that price. Shantel let my boyfriend know that destiny will be keeping it & that it’snot a beginner lizard. They are all very aware that we are not “beginner” reptile owners. They deliberately lied about this animal & it’s price. Do better. Not only all of this but I have to rant about the laziness everytime you walk in this store. You have to beg for help. Search for any employee. Do your jobs people. You lost some good customers today.