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March 2024 by Carrie Dale
I waited for over 5 hours to get my son's antibiotic filled at this store today and am not happy about it! I had the prescription transferred from another place that told me it would be an hour and a half wait. Guess I should have stayed at the other store, but have never had this experience at Smith's. I have decades of experience working in pharmacy and we ALWAYS put the sick patients ahead of maintenance meds and refills. After several calls with excuses given, I went into the store and was not leaving the counter until I had the meds in hand. As I walked up to the counter, I heard them tell someone else it would be a half hour wait, even though I had to wait over 5 hours for my child's meds. No apologies offered. I will be moving my pharmacy business elsewhere, even though Smith's is a convenient location with a drive through.
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September 2023 by Jeff Teters
Nice pharmacist and staff
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August 2023 by Caity A
Not only are they incredibly rude on the phone they can't seem to manage their TIME accordingly. One minute it will be "your prescription will be ready in 30" the next it's 3 or 4 hours till its doneIt's ridiculous
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April 2023 by onkamon rogers
The food, fresh and cheap, and help the people to save money I think it’s good better than anywhere toilet is clean too
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September 2022 by austin skiles
I went to pick up a prescription for my young son and they told me that I needed to take them to a disposal place which I did. Then I found out they would not have the prescription for 4 days and I did not receive a phone call or a text or anything letting me know about any of this. This is the worst pharmacy in Rock Springs.
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June 2022 by Cameron Donovan
Just moved to Rock Springs and I have to say that the people here are incredibly polite and genuinely nice!! This pharmacy however, employees the absolute rudest people I’ve ever encountered at a pharmacy or any retail store for that matter. Not even sure how they found these people amongst the awesome people of Rock Springs. To say that it simply lacks common sense customer service would be an understatement by far. Zero stars would be more appropriate. Please shop a different pharmacy as I will undoubtedly be doing myself in the future.
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April 2022 by Frozen Paws Gooo
The customer service use to be great, may depend on the person but 2 times gone in looking for something and their response comes across as snarky.
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March 2022 by Justin P
Apparently a perscription writen by a dr. Is subject to debate. Refused to fill a new perscription on the premise that i previously had a med that was similar. Dr. Wrote the new script cause the other med isnt working.
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January 2022 by Denise Lindgren
An employee named Hillary literally yelled at me on the phone when I was inquiring about my prescriptions . Very unprofessional and horrible service. I cannot believe this is tolerated in a place of business such as a pharmacy. Unbelievable!
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December 2021 by Jessica Lake
This is the worst pharmacy in Rock Springs. Customer service is awful. You call in your meds they say give them an hour. You show up 4 hours later they still don't have them filled. I waited another hour in there waiting area with my kids they didn't even have the decency to tell me they were ready I had to get up and wait in line again just to see if they were ready an hour later and they were. If you can go to a different pharmacy.
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November 2021 by Kim Parker
Great people that care!
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October 2021 by Savanna Edgerton
Pharmacy refused to fill my 2 year old son’s RSV medication because we aren’t from this state. I have never felt so discriminated against in my life. They called asking to speak to my 2 year old son. Extremely rude, don’t do business with them!!!
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October 2021 by Savanna E.
Pharmacy refused to fill my 2 year old son's RSV medication because we aren't from this state. I have never felt so discriminated against in my life. They called asking to speak to my 2 year old son. Extremely rude, don't do business with them!!!
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August 2021 by Robin Andrews
Very professional .friendly and thourough.
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July 2021 by Thomas Christensen
VERY helpful! Best pharmacy in the world. We will be sad when we move to where there is not a smiths like rock springs, green river, St. George Utah , and Mesquite Nevada Smith's.