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July 2023 by Desiree' Poulos
The customer service is absolutely horrible!! The workers there are VERY unprofessional.
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July 2023 by Seishiro T.
Has be the number 1 with the worst customer service. Just asking a question and this lady that worked there just went off and just started screaming, pointing fingers and just overall aggressive. She then later started to post a very negative comment about the situation on rant and raves on Facebook. Never will I ever be visiting that place again. I do hope that the customer service will get better over time but as of now I rate it a 1.
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July 2023 by Tibi Fred
Superb customer service by manager beth!!! She's the kind of manager every establishment should have. I'm from Kansas and needed to utilize this branch and she made sure I was taken care of!
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June 2023 by Connie Stuart
I moved here last Year and received the very best service from Laura the teller and all went swiftly and she still treats me like a friend every time I go in . Thank you Laura for always helping me thru things.
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March 2022 by Eduardo Ortega
This place is amazing and the people that works there , very helpful
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February 2022 by Lance Laughter
Less than a 1 star would be more acceptable. Attempting to pay off a business line of credit, talk with a teller on Friday and she tells me that I may not be able to pay it off same day if I just bring a business check as they would hold it for at least one day. So I bring a cashier's check from another institution, you know certified funds. The teller deposits it into the business account and it's sill being held. Absolutely stellar, get to pay at least one more day of interest. Now you might say I could have brought cash, and yes I could have and then paid the service fees for them to process the cash... Needless to say I am not impressed and never really have been due to the big bank mentality of US Bank. Might be that I made it clear I wanted to close my accounts and why should they be helpful, but seriously you give me the run around and then ask me why I want to close my accounts!?Needless to say, do yourself a favor and steer clear of the big banks and opt for a locally owned one like RSNB or a credit union.
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May 2021 by S Havens
The last time I was there, the teller took my credit card payment, credited the wrong amount, acted like it was a huge inconvenience to count her drawer to see if she was over. Then she took a huge business deposit before counting so I had to wait even longer. I have one credit card with them. And this isn't a coviid related issue. They've always been painfully slow.
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February 2018 by Lovette M.
Opened a new account because I was dissatisfied with my current bank, as I had three breaches of ID theft. I did not have to wait long for help with the banker! Libby was extremely knowledgeable and helped me find the credit card that best met my needs. I looked online to see which bank has the most secure accounts and US Bank was one of the best! After over a year as a customer, I have found the tellers to be helpful and friendly and have not encountered any ID theft. I love the service I receive!
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July 2016 by Elizabeth F.
I decided to see if I could open account and so I searched online because of my anxiety sometimes it's easier to do things this way. I opened an account with US Bank. I haven't been a customer even a month. I have always had an avaliable Balance and I recently deposited a check and because I am a new customer they have it on hold for 5 business days and made only 200 of it avaliable. Monday the check came out of pending and the bank but is still on hold from me. So the bank has access to my money but I don't. So yesterday day I wake up to an over draft fee, that's strange because they have been taking money out of the money on hold from me. And now I am over drafter because of the overdraft fee so guess what they over drafted me again, but are still taking this out of the check on hold. How the hell is this right? How can they overdraft me but still continue to take money out of the check they have on hold? How do they have access to my money but I don't? So now they have refused to close my account and give me my money till the check comes off hold but they are still taking money out of it. This has got to be illegal!
