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“Been very impressed with the level of service and availability! Common sense reigns supreme at Cowboy State! Rick and Phil have both been rockstars to work with and actually give you the time of day! Thanks a lot!”
“Very good dealings both professionally and personally with everyone at First Federal. On the business side, they couldn’t have made things easier. Lee, Kim and team were always available and had tips for moving forward. On the personal side, Kristen and her team were very attentive and helped us achieve our goals. Very innovative and available. On the trust side, Tenille was helpful and listened to our needs and goals. Highly recommend First Federal for your banking needs.”
“I had an issue with my debit card working and they reached out to the vendor I was trying to purchase through to resolve the issue. Their app is also great, works with a fingerprint scanner.”
“I just spoke to Gloria, she was the sweetest most helpful person ever. Makes me want to move back to Sheridan! Several years ago when I set up my auto loans with Kim, she was also beyond nice. Not to mention AMAZING lowest in the nation APR's that I got. Wow! What an excellent credit union!”
“I can't say enough good things about this branch. Presley in particular has always been super helpful. Even though wells fargo is a nation wide company this branch has a small town feel.”
“I went through the few reviews here and I had to speak up where this bank is concerned.I have been doing business with FIB since at least 2017 and I have never had any complaints. The staff has always worked with me and has been extremely kind, professional and understanding.The current bank manager, Tara Dollison is extremely easy to work with. Always willing to discuss any issues and very understanding. I have no problem seeking her out in order to make sure that my banking issues are resolved in a timely and orderly way.There is a lady named Kim who works the counter and she has been there since I became a customer and she is one of the best people there. She has a great sense of humor and is fast and efficient.FIB is one of the best banks that I have ever had the privilege of doing business with and I am glad that I discovered them.Keep up the great work guys, it is greatly appreciated!”
“The customer service is wonderful, the ladies are always polite and helpful in this office. I get it the hours are limited and so that's why it doesn't have the great rating, but when I needed certain statements done, these ladies were super helpful. Thank you US Banks Sheridan. Cora Lee thanks for your extra help with those statements. I have never had weird transactions with US banks ever just for the record”
“This is the best bank in Sheridan WY and a crossed the country. It is the customer service that is so amazing. You are always greeted with a smile by Lourdes and the staff. The experience is wonderful. All banks should take a look at them and learn by this. It's not about the products it about how well you treat the customers.”
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“I would recommend anybody to come here for there checking and savings needs. They have very friendly staff who are able to answer any question you have when it comes to check, savings, and loans.”