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July 2019 by Joey U.
It's unbelievable how rude and incompetent the people who work here are. I had a package sent here because I wasn't home to sign for it. I've been in line for well over half an hour, then when I finally get to the cashier tells me I have to wait for the "guy in the middle" to get back. So I ask him how long it will be and he yells "I DON'T KNOW." followed by a "NEXT!" Completely unprofessional.
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June 2019 by Ari L.
Worst customer service ever. They lose packages incoming and outgoing. Not efficient at all. I scheduled a redelivery of a package that never came. Nor was a notice left. USPS is has gone downhill in the last five or so years.They can't seem to do anything right. None of them are even knowledgeable in USPS policies. Each person there will say something different, because they aren't brought up to speed or properly trained. They guess at best. All of them make so many mistakes that it's tough trying to justify giving them anymore future business. All are bad at their jobs. Nothing positive to say really.
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February 2019 by Rudy R.
I'm going to give this place one star based on the fact that it always looks dirty both inside and out.
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January 2019 by Milla L.
Horrible service, disgusting staff. If I can give them a negative star I would. The two that are always there, the Asian man and women are soo terrible with customers. I can't even believe they still have a job. I visit this location unfortunately a few times a week, I asked the man for the tape that goes over the next day shipping boxes, his answer was would you like some donut and coffee with it. They are plain RUDE, they treat people with horrible attitude, very disrespectful. It's sad because this is the only location for the reaide
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January 2019 by Katherine C.
WORST POST OFFICE CUSTOMER SERVICE !! I hardly ever write reviews but had to take time to write this one. If I can give them a negative 5 stars I would . The little Asian lady who works their is by far the most rudest person in there. Unhelpful and acts likes she is doing you a favor. I've encountered her multiple times and has been rude every single time. They hate answering questions of any sort. If you hate your job that much don't work.
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December 2018 by Audrey P.
The worse customer service! Not receiving my mail for two months, it goes back non-deliverable. I have called and make a report in regards to my problem and nothing has improved! My bills aren't arriving and that's interfering with my credit. I've been sent to collection agency's due to me not receiving my mail. I've been visiting the post office and speaking with managers,supervisors, and calling everyday and nothing has been done. The only answer I get is it will be taken care of. Nothing has been done two months later.
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December 2018 by Luisa D.
They deliver to my address but for some reason the mailman won't deliver parcels that don't fit in the mailbox outside my door. I've seen him deliver parcels outside my neighbors door but he always leaves me a slip that says that he was unable to deliver. He doesn't even make an attempt to walk up to my door and knock, I'm always at home so it's impossible for him to "miss me" like it says on the slip...
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December 2018 by Desiree M.
Horrible service! So, I'm waiting for my check and I see the mailman across the street, but I also noticed he was on the phone as if he was waiting for someone to pick him up. After 10 minutes, a caravan picks him up and drives away from our block... mind you, it's now almost 4:00 p.m. Waiting about 45 minutes (now 4:45 p.m) to see if the guy will return. Nothing. I opted to call the post office to find out if my mail will be delivered. I spoke with a supervisor "William" and after waiting on hold for 5 minutes at a time, for a total of 15 minutes, and convincing him to call his route guy to confirm if he was still out for delivery, his response was "I have no idea whose on your route today. The person who's normally on, is not on it...So I don't know if you're gonna get mail. Have a good day." Then, hangs up!! At this point, I'm livid! What kind of supervisor doesn't know who is on which route?? Doesn't make any sense!! They have us by our balls and know there's nothing we can do about it if they choose not to deliver our mail! Bad service!!
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September 2018 by Brenda E.
Went in at 11 to get my daughters Passport this is the closest post office to my house, Today is the only day my husband can go he works the other days and we need it before the end of this month. Spoke with the man who told us they will not be doing passport in a not so friendly tone due to being understaffed.. Me and my husband had to drive 30 min to another Post office to get her passport this place lacks staff, they always only have one and some are not so friendly
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August 2018 by Jennifer P.
This is definitely one of the worse experiences. It is extremely crowded, the line was so long and they only had to employees assisting customers. To top it off, the staff was so rude.
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April 2018 by Adrianna D.
There's a women who works here, haven't paid attention to her name but I've noticed every time she's working the people she helps have a bad experience.. today I came in to just ask a question since the customer service line was closed already, and the doors were already closed. It wasn't even closing time for them and I can see she was the only one working the counter. Lately this location has been messing up. Workers not paying attention in what they're doing, giving me incorrect information and losing packages.
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April 2018 by Loopz H.
By far the worst ever!!! their service is horrible. too many complaints to list. Too bad this is in the government sector and really can't do much about it. They unfortunately know and act that way.
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April 2018 by R. Y.
I don't have a choice, this office has slowly but steadily been edging more toward the negative and poorly run side. Lines are always long and the wait longer. Usually only 1 or 2 clerks and sometimes they are kept busy forever with just one customer. I recently delivered mail (an envelope I sent out was returned to me at my home address) to the loading dock along w/other outgoing mail I had. The manager (older African American woman w/glasses) took it and when I pointed it out just said "Oh, okay, we'll send it out" and walked away. Not wanting to make a fuss (I'd previously taken another envelope returned to my office) I left. On Good Friday I got back an Easter card I'd sent out on Tuesday thinking it would arrive in Texas by Saturday, the latest. So I took it to the post office and gave it to this manager. What did she do? She proceeded to use a black sharpie and crossed out the line the mail processor imprints across envelope (I think the card may have been stained with what she did) and said she'd send it out. I told her this was the 3rd time I'd had mail returned to the address on the return label (was not returned for lack of postage) and she made excuses about the machine going too fast, about mail getting stuck together, about everything except...the fact that the mailperson delivering is OBVIOUSLY not checking his/her mail. When I said I'd mailed out early enough so it could receive the addressee in time for Easter her response was "Well then you should have used Express Delivery". What the heck!??!!! She goes back and forth between the back and front asking if anyone is there to drop off or pick up mail. I was standing in line w/a huge stack of envelopes ready to go out and was also carrying over 30 large envelopes I needed postage for so I tried to give her the smaller envelopes. She looked at them and said, no, go drop them off around the corner (hallway) mail slot. Why does she ask if anyone there is dropping off mail if she's going to reply like that? I was being taken care of by Jennie (she is always nice to me but have seen her get catty with some of the customers; the other Asian man there seems to be in an eternal bad mood, the courteous African American man is rarely up front now, and the smiling, helpful Latinos who used to be there seem to have disappeared) when a young woman came in to get some issue resolved. The African American manager was 'helping' her and when the customer tried to get her name, she gave her only a first name. So customer asked for last name. Manager made a snarky noise and said 'no, you only get a first name' and walked away. What a horrible experience for the customer and those of us witnessing such horrible LACK of service, LACK of courtesy, LACK of care, LACK of common sense, and LACK of manners. I think they should be rewarded with a LACK of job. If they hate being there that much, they should leave. Same goes for the mailman who delivers to the 1400 block of Beverly Blvd. He is rude, a liar, lazy, and has no manners. I remember when working for the USPS was an honor; what has happened? Small wonder the USPS has gone (and continues on) its quick downhill slide. p.s. 1 star is too much but Yelp won't allow you to review without this...YELP, how about giving us the option of 0, or negative (i.e. -3 stars) when rating? You'd get a truer picture.
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December 2017 by Nicole N.
This post office has longer hours than most in the area, so 5 stars for that! The neighborhood is a little sketch but the employees are very friendly. Definitely worth the trip if you need to mail something after 5 pm, or on a Saturday
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November 2017 by Ash L.
First time getting great service here. I went to renew my passport and everything went smooth and fast, Steve was very nice for the first time that was very surprising. I'm glad that they're improving the way they treat people. Only thing I would say is COME PREPARED if you're applying for a passport, come at 9 am and sign up, bring all your documents and fill out the application that they provide there. You don't need to wait in line to do all this. The bad thing is that if you come since they open you have to wait till 10 because is when they start with the passport procedures.
