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August 2023 by Lisa Lanna
Had a great experience with this shop. My friend and I rented e-bikes and had the best day! The bikes were great. We were out for 4 hours and biked around 40 miles and still had plenty of juice left. Also we ended up not planning our time properly and knew we wouldn’t make it back by 5p and called the shop. Justin said no problem… he would leave chargers with a guy next door and we could drop the bikes off with him so the bikes could be recharged that night. That was epic customer service. Thank you!
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July 2023 by Bailey Conard
We rented E-Bikes from the Mudroom and received excellent customer service. They helped us plan our route to make sure we could maximize our use of them. A memorable experience in Jackson!
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July 2023 by Spiros Vasilatos
If looking for very good e-bikes and great service and superior customer service go here !
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April 2023 by Daniel Roy
Fantastic service and attention to detail. Alex helped me find the right ski boot and walked me through all the modifications, molding, etc. to get the perfect fit. After buying the boots, I was able to ski a few runs and bring the boots back in for adjustments, ski a few runs, bring them back, etc. with no extra charge. Really pleased with the result, and everyone here is super friendly! Highly recommended if you're looking for new ski boots in Jackson.
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April 2023 by Gene K
Awesome experience. Broke a buckle on my boot and stopped in at the end of the day. Zach was busy with a bootfitting but took a quick second with me, and told me he'd have it repaired/ready by 8am the next morning. Really impressed with Zach and the level of service. Highly recommend.
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December 2022 by Lauren Dowler
Huge thanks to the team at the mud room for their fantastic advice and support during my first trip to Jackson. They know their business - knowledgeable and experienced staff willing to share what they know for the best experience. I’m an experienced skier and they took great care to make sure I had a great day.
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March 2022 by Slimedog
Made boot fitting reservation prior to a ski week visit with intention to replace my broken ski boots.$80 deposit required!!! Seemed OK to hold a time spot, until I decided NOT TO BUY the ski boots, as I was just not feeling confident about the purchase. Lots of choices out there.THEY KEPT MY $80. (for one time fitting consult) Locals said not great way to treat a customer.Went to well known competitor the next day for fitting, said no worries cmon in and no obligation to buy. Similar time spent on fitting. No charge.So do you pay the sales person for their time when you take new car for test ride or realtor showing you homes???? and then don't buy.Just my opinion. I say go elsewhere.
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February 2022 by Alexa K
Alex and the guys here are the most AMAZING boot fitters ever. I have been coming here for years with my new boots.The staff here is so kind. So experienced. So many shops can be so dismissive when it comes to boot fitting and pain. I watched everyone at the shop help skiiers of all levels, and really take the time to trouble shoot any issues.For context, I currently have plug ski boots. They are Technica Firebird WC 110. It required a lot of technical work and knowledge to make it feel perfect!!!
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December 2021 by Haley Sisitki
Mudroom has the BEST customer service. I came in looking for new boots, goggles, and helmet. They got me set up with a boot fitting and talked me through what gear would work best for the type of skiing I normally do. The workers were very knowledgeable!!! Highly recommend.
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April 2021 by Atticus Liu
I had the best experience getting fitted for a new pair of boots to take me to the next level at Mudroom. Shoutout my amazing bootfitter Justin! Thanks for taking the time to get me 100% dialed in. Mudroom has a great reputation in the Jackson Hole community for boots and it's clear why.
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January 2021 by Entrance at Lakeway Property Management
WOW! I have been an advanced skier for over 19 years and have never had such an Awesome experience in a ski shop as I did at Mudroom! Everyone I encountered had such detailed customer service and really cared about my ski experience. I called and had a great conversation Zack and knew exactly what skis I would need to rent and held them for me. When I arrived at Mudroom Justin and Cadell were exceptional with their knowledge on my ski clothing and boots. I was impressed with how they took care of me. I would 100% recommend this ski shop and will continue to come back! Thank you guys sooo Much!!
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January 2021 by Stephanie Renea
WOW! I have been an advanced skier for over 19 years and have never had such an Awesome experience in a ski shop as I did at Mudroom! Everyone I encountered had such detailed customer service and really cared about my ski experience. I called and had a great conversation Zack and knew exactly what skis I would need to rent and held them for me. When I arrived at Mudroom Justin and Cadell were exceptional with their knowledge on my ski clothing and boots. I was impressed with how they took care of me. I would 100% recommend this ski shop and will continue to come back! Thank you guys sooo Much!!
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August 2020 by Brian
Killed it! Great service. Thanks for taking care of my personal belongings I left behind twice as well. Highly recommend renting here.
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April 2020 by Charlotte Cowles
Bought custom ski boots there and they were absolutely fantastic. They spent a long time with me and my boyfriend making sure we had the right pair and fit. Even though my boyfriend ended up getting a pair from another store (Mudroom didn’t have his perfect side, but was very willing to accommodate) the staff was super helpful in telling him what he should get. Never had a better experience at a ski shop. They were very knowledgeable, honest, and friendly. Would go back and recommend anyone looking to go there!
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April 2020 by Paul W
Gov and his team came highly recommended and did not disappoint! I had my skis tuned, boots worked on (heat molding the shells, foot beds and zipfit liner) and even demoed a pair of Bomber skis (Bode Miller's ski company), and every product/interaction/service was superb. Scott, who helped me with my boots, worked with me over a period of 4-5 days, getting my boots dialed in so well that I could not believe I was in brand new boots!