-
July 2023 by Hawk L
Overpriced service, poor customer service
-
July 2023 by Froggy Gamer
Service has sucked the last couple of years im assuming because of all the new people moving into the area. All silver star has done to for is is switch the router out which hasn’t helped at all. Im currently writing this using my cellular data because i cant get my phone or any other device to connect to the WiFi
-
June 2023 by Jo Knight
I originally scheduled to cancel my service but then found a rental with minutes to spare. I called silver star and asked if it were possible to transfer instead of cancel. The woman I dealt with was so kind and accommodating. I’m really happy I get to keep using silver star. I’ve never had a bad experience!!
-
April 2023 by David gonzalez
Technician was prompt, patient and helpful. Very pleasant and solved the problem. I couldn’t be happier
-
November 2022 by Marie Camp
Our tech arrived on time and was courteous , helpful, and professional.Excellent service!
-
October 2022 by Nancy Erwin
The technician, Cody, couldn’t have been nicer. He was prompt, capable, and professional. He made sure everything was connected and working right before he left. He also cleaned up around the sites where you had to work.
-
October 2022 by Alan Mawdsley
I am a first time customer of Silver Star for their internet service. The employees of this company are really good about following up with their new customers to be certain the internet connection is working. And their technicians were able to remotely help me make the proper connections. Coming from Comcast (in Maryland), I'm not used to an ISP that cares about customers so this is really refreshing.
-
October 2022 by Alice Widdess
We recently moved our Warehouse & Office to a new location. Silver Star service was transferred in an efficient and caring manner - - so much appreciated and making the transition effectively.
-
September 2022 by Earle Lindell
Came back to my house in Alpine to find they had cut the line while installing fiber. Without telling me, they dug up my grass and ran a temp line above ground on my driveway to the internet box on the house. Who knows how long it has been like this because I dont live here full time. I have called 4 times over three days and each time they act as if I’m inconveniencing them and tell me, “let me call my construction crew and get back to you” and each time no one calls me back.
-
September 2022 by Charles Rainwater
Re-route cable/internet line. Excellent service…friendly, helpful, & professional. And he arrived as scheduled. Thank you Silver Star. Outstanding
-
August 2022 by Virginia Conroy
My initial experience with Silver Star wasn't the best I must admit. BUT, Nikki was absolutely a delight to work with and was super helpful in explaining some confusion we had with service hookup. THANK YOU NIKKI!!!
-
July 2022 by Douglas Walker
Fiber in Alpine! The tech did a great job. Had to call Silverstar to get the process started they aren't reaching out just yet.
-
July 2022 by Rick Christensen
The tech was great! He made sure the new fiber optic service was working and ready to go.
-
July 2022 by Terri Erickson
Very good experience. Problems with our old router identified immediately and a replacement was ordered. It was supposed to be preprogrammed and wasn’t but that wasn’t a big deal.
-
July 2022 by Michael West
I’ve always had exceptional service by Silver Star and particularly their technicians. Easy to work with and right on target. Somehow I goofed again and they bailed me out. These guys/gals are the best!
