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October 2023 by Mark Riegel
My packages often sit in the back unprocessed for over 24 hours, the desk clerk is frequently short and rude with customers. Add an extra 36 hour delay for any packages delivered to this location...
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September 2022 by Alexander
This is probably the worst post office I have ever encountered in my whole life. If for whatever reason your package gets delivered here instead of the Jackson post office (more common that you may think) prepare yourself to wait weeks until the go through what they call “the undeliverable package pile”.My package was forwarded to this post office and I have been here 3 times asking for my package and every week the response is the same. “Come back next week once we’ve gone through all the undeliverable packages” it’s been 12 days since I first called them to make sure that the package was indeed there. Awful service and awful customer service experience.
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September 2022 by Aliojin
This is probably the worst post office I have ever encountered in my whole life. If for whatever reason your package gets delivered here instead of the Jackson post office (more common that you may think) prepare yourself to wait weeks until the go through what they call “the undeliverable package pile”.My package was forwarded to this post office and I have been here 3 times asking for my package and every week the response is the same. “Come back next week once we’ve gone through all the undeliverable packages” it’s been 12 days since I first called them to make sure that the package was indeed there. Awful service and awful customer service experience.
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June 2022 by Tasha C.
How do you post full open hours from 7:30-4:30 but then say only open 2-4. It really just compounds the problem as you have everyone trying to get packages in a 2 hour window vs 8 hour window..
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March 2022 by David Madeira
Paula is awesome. Everyone loves her.She needs more help. They don’t have the staff power to be open during the day anymore.
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August 2021 by Steve Shibuya
Service is getting better. Do not know what has caused it to change for the better, but certainly no complaints
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May 2021 by Christian Schaffer
Incredibly helpful and patient staff - I had a few mixups with packages and they were so thoughtful in helping me figure it out!
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July 2020 by Ali C.
Exemplary, extraordinary, good OLD FASHIONED customer service by PAULA.She is remarkable and has the best interest of the customer in mind.....she should run for mayor of Wilson.Long story short: Due to my addressing mistake, 2 large parcels were slated to be returned across the country.She listened intently to the problem, took all pertinent details, assured me she would do everything she could to help.At this point the boxes were loaded, re-routed and long gone......but, NOT if PAULA could help it.She stayed after postal closing hours and emphatically searched the outgoing trucks, going above and beyond to find the parcels so they could be held for local pick up. And, YES, without fanfare or making a big deal of it PAULA came through, found the missing parcels, called me reporting all was well. Saving me, and the recipients, from an enormous inconvenience and lost time. THANK YOU PAULA.
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June 2020 by Jonathan Summer
Expect challenges when trying to receive packages in the area served by this post office, but don't take it out on the staff. USPS doesn't deliver to many of the homes in the area, but UPS and FedEx do. That makes addressing packages rather tricky, especially when using Amazon.com (street address for UPS/FedEx, PO Box or General Delivery for USPS). There are signs posted explaining what to do and the team members will help you if you ask. The local delivery limitations and Amazon's quirks are outside of their control, so please be nice.
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June 2020 by Stephen Pitzer
I encourage anyone who has an issue with anything to speak to me directly. I love our community and look towards servicing it. So long as anyone is respectful in doing so talk to me anytime about what’s going on. I am here to do my best.
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June 2020 by Jus J
People been working there a long time. Saw someone who didn’t even know his own box number give Paula a hard time then say he was going to post a negative review. What a j**** You’re doing a good job everyone. Don’t let these part timers talk down to you.
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June 2020 by Drake Neumann
Severely ignorant employee that works there. Didn’t catch her name but seemed to be very standoffish and refusal to look for my packages when I asked. I witnessed three other people in front of me receive the same amount of confrontational conversations that could have easily been avoided if she were not working. I highly recommend taking business elsewhere. I was in there for an hour getting yelled at for making her “job” too complicated.
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June 2019 by Natalie Winmill
I waited my turn and had several packages to send I had all but one ready to send. Instead of adding postage and processing my packages ready that we’re on the counter, she started helping other people and made me wait. The person she bypassed me for had unfinished packages as well. So it took an additional 10-15 minutes.
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April 2019 by Bryan Schwartz
I sent a package to this Post Office and it came back to me as not deliverable. My shipping program changed the word Box XXXX to # XXXX and I guess the Town of Wilson with its whopping population of 1500, I guess it makes sense to simply send it back without looking at it twice. Thank you for your great service! Now I have to eat another shipping charge and my customer needs to wait another week for their product. I am sure you are pleasant folks, but come on. I sincerely apologize for my mistake, however post office box number was accurate and on the label. I support USPS tremendously but I feel common sense may be lacking at this branch. I don't typically leave negative reviews, however I believe this needed to be put out there.
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January 2019 by Jennifer G.
Best post office in the valley. Generally shorter wait times and friendlier than the others. People complain about things like packages, but it's generally because they are not addressing their packages using the format that they have been requesting for a while since a lot of vendors are using USPS as last mail delivery, thus not putting a PO Box as a second line causes the package to have to go through a look up process. So many of the packages needing the extra attention cause extra wait times until the package is shelved. After Amazon started doing this it through the tiny post office into chaos. Never mind that there isn't enough funding to hire much needed extra workers. These folks are overworked and underpaid for the amount of hours they are working. People are more than happy to write a negative review after they themselves messed something up and not take responsibility for bad addressing, god forbid they not get their Gucci purse or their Lululemon pants. The Wilson moms need to settle down and learn some patience.
