“July 8th, 2025 I just turned in to the parking lot at Sherwin Williams just across from National Tire and Battery now Mavis Tire. I pulled in there due to having a flat tire. So, I went across the road , for I had to buy a new tire due to the sidewall having a cut. I didn’t get his last name, but Patrick help me select a new tire and helped me get back to my vehicle so I can put the tire on and get on my way. Not many people these days go out of their way to lend a helping hand. I’m elderly and Mr. Patrick was very helpful. I highly recommend this young man to help you when needing new tires. Patrick is what customer service is all about.”
“Best $25 I’ve ever spent. After having a flat I brought my tire to Chico’s to get it patched. They patched it, put it on, and put the spare back under my truck in 20 mins. Highly recommend!”
“I don’t usually write reviews, but this one is well deserved. I brought my WRX in after getting the runaround from a couple other places, and Rhett at the Alabaster location treated me like a customer should be treated. He walked me through everything, didn’t talk down to me, and genuinely wanted to help. That level of honesty is rare in this industry.
The whole process was smooth, honest, and professional from start to finish. You can tell Rhett takes pride in what he does and actually cares about the people who come through the door. That kind of service is the reason I’ll keep coming back.
Seeing negative reviews pop up online honestly blows my mind because the level of care I received here has been nothing but top-notch. These guys have earned my trust, and I won’t take my car anywhere else.
If you want real, dependable service from people who take pride in their work, this is the place.”
“Have used them for 30+ years. They are always honest with me even if I don't want to hear it. ?. I buy my tires there and have all my vehicles worked on there. I recommend them highly.”
“The people here at this shop were angels to us a year ago this July. We had broken down on the interstate on the way home from a very bad vacation... filled with heartache. One of the worst weeks of my life. As our car broke down, so did I... big time. We were able to get our car off the nearest exit and got it to this place. They were completely booked/full/busy and weren't going to take us, but I'm pretty sure one of them noticed how broken I was looking and they squeezed us in. Within an hour and a half, we were back on the road and headed home to Illinois. I haven't forgotten the kindness of that family there at Alabaster Auto Service... I keep our receipt from that day taped inside our cabinet door as a reminder and send prayers their way often.”
“Took my 05 Honda Accord here with vtec issues that had went into limp mode. These guys got down to work to find the isssue and even put on a tire I had in the trunk for me. I’m back rolling better than before thanks to Derek and the team. They’ve earned a new found customer.”