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December 2023 by Tod Tate
Their prices are outrageous all they do is keep going up the service is no better they're the only ones in Dothan that can screw you over they robbed you without a gun I wish some of the cable company will come to Dothan and put them right out of business
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November 2023 by The Stuff Man
Would rate zero starts if I could. Literally the worst company I've ever had to deal with, they're borderline scammers. They don't serve what they advertise in hopes that nobody notices, they scammed my grandma for months by making her pay for service she wasn't getting. Go with literally any other option, or you'll regret it.
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November 2023 by kimberly T
I would not recommend WOW for anyone at all. Service is extremely terrible, you can NOT call and speak to anyone at all. You only get a calling service out of country and they will not help you at all. XFINITY is coming to our area and I'll be checking them out for service.
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September 2023 by Ginny Dion
If I could give them negative stars I would. When they came to my door to offer me service they promised me the world. They promised me a $200 gift card. They promised me high internet service. I got neither of those. At one point my internet was down and when I called the customer service representative said that the entire grid was down and that I needed to get service with their sister company. Keep in mind I had to pay $80 a month for 3 months for this new company and then it would go down to $35 a month. Of course I didn't do that and my internet miraculously came back the next day. Then I was waiting on my $200 gift card and they came up with some small excuse that I didn't pay which was completely false. I had even just made a payment for the following month. They said that my internet had been down the whole time since the beginning of August due to non-payment! I asked them how could that be possible when I still have internet and I just made a payment? They did not have an answer! They just said I was not going to be getting my gift card and that was final. Then they offer to restart me for another 3 months so that I could try to get the $200 gift card! Heck no! I have never gotten more poor customer service than I have with this company. And if anybody's reading this they better stay away from my door with WOW service. I was so mad with them. I was in tears when I canceled my internet. They don't keep their promises, they don't keep their word, and they definitely do not care about customer service. I will never go back to them again!
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September 2023 by Tina Ratledge
You can’t get an English speaking person on the phone to pay your bill. And last month they took out 2 times plus more money than what they were supposed w.
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May 2023 by Allen Griffin
I am new to WOW. So far instead of the $29.99 (10 Mbps) as advertised I am being charged $49.99. The old bait and switch. They are also charging me double $49.99 (twice per month). An honest mistake I am sure!! The Caballero in Nicaraqua assured me my promised rate $29.99 would show on my next billing cycle. IT DID NOT HAPPEN. No apology needed from the sad corporate folks in Colorado. Good luck.
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May 2023 by Karl Mathews
This is the best internet it took me two years to get installed only has gone down once for a hour or so running 600 mps yes fast multiple devices WOW says there name customer service sucks get what you pay for $80 month 5 stars - 1/2 for service
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May 2023 by Bill Roberts
No store front after sales told me there was a store in town... Well technically there is a store - ITS FOR SALE! Also after the first year the price doubles. No Thank you WOW.
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March 2023 by CelestialRose626
This is by far the worst internet service I have ever used. My fiancé gets charged TWICE every time we pay the bill and on top of that, it’s super slow and it just stops working randomly all the time. Way too pricey for the garbage service. What a scam.
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March 2023 by Jared Early
Turned in a modem to the Ashford drop box and we are still getting billed for 3 months later. Someone at this location is asleep at the wheel and should be removed.
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March 2023 by Jessica Early
If I could give negative stars I would, the customer service is absolutely horrible, they do not listen, they do not help, and if you request a supervisor you get the run around and refused a supervisor.
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January 2023 by Nicole Benishisa
I absolutely hate wow the internet literally goes out for no reason it’s completely unfair that I pay full for my service and still nothing gets resolved
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November 2022 by Kyle Sampson
This “service” is by far the most awful and inconsistent internet provider there is. I’ve had techs come out to my house four times in one month to fix intermittent connection issues and the issue still has not been resolved. I will NEVER pay for this internet service provider ever again. Just horrible.
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October 2022 by William Shafer
Sorry to say this place is a joke. Closed store. Drop box out front a little bigger than a standard mail box. It hasn't been emptied in months, I place my modem in and realized the box was completely full, had to push my modem down into the pile, so that it wasn't as easy to take out. No telling when this box was emptied. Probably hasn't been emptied since last year ?
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August 2022 by Bill Odum
I have been dealing with these foreign CSR's since January, 2022. I returned my whole house wifi beacon to the Ashford, Alabama drop off site, took a picture of me placing it in the drop off bin, and for 5 months have continued getting billed for the service. Dealing with these knuckleheads is a nightmare. If there was anything less that a one star, that would have been my choice. I have not been Wowed by the company's service. In fact, I have Wow bookmarked on my pc as "Wowway is Terrible". Hope you have better luck with them than I did.
