Tru by Hilton Auburn offers a pleasant and welcoming experience for guests. The hotel features a well-designed main lobby with quiet workstations, a pool table, and board games, providing a comfortable environment for both leisure and business travelers. The hotel's breakfast options are described as decent, catering to the needs of its guests. The staff at Tru by Hilton Auburn are praised for their exceptional service and dedication, particularly the housekeeper Jasmine Graham, who ensures that guests' needs are met. The hotel also provides complimentary amenities, such as free apples at the front desk, which are highly appreciated by visitors. Guests who have stayed at Tru by Hilton Auburn have expressed their satisfaction with the overall experience, highlighting the cleanliness, fresh breakfast, and the considerate treatment they received, especially during emergency situations like hurricane evacuations. The hotel's convenient location, within 10-15 minutes of various attractions, is also a positive factor for guests. The hotel's leadership, particularly the efforts of an employee named Robin, is recognized for their outstanding customer service and professionalism, contributing to the overall positive experience at Tru by Hilton Auburn.
Helpful staff. Loved the main lobby with quiet stations for work or phone calls, pool table, board games, and decent breakfast options.
January 2026
Great hotel all around, Jasmine Graham cleaned my room, I was very satisfied.
December 2025
My friends and I visited family for the holidays and stayed at Tru hotel in Auburn, AL, where we had a pleasant experience thanks to the exceptional service provided by housekeeper Jasmine Graham, who ensured our needs were met. She exemplifies dedication. We appreciate her efforts and look forward to returning to Tru hotel.
