Sally Beauty is a store for beauty supplies, offering items like capes, brushes, perm rods, papers, and combs. Many customers find the staff to be welcoming, super friendly, kind, patient, and fantastic. They are described as helpful, knowledgeable, and going above and beyond, often showing customers where products are and giving good recommendations without pressure. The store is noted for having lots of items and prices that are cheaper than expected. However, the business has some significant drawbacks. The posted hours, both online and on the door, are confusing and often do not match when the store is actually open, which is frustrating. While staff are friendly, there are concerns about risky hair advice from unlicensed employees, which could lead to serious hair damage. Additionally, the checkout process is a mess, frequently taking a very long time due to issues with the account system, which does not delete old accounts or allow edits. For these reasons, some customers suggest hiring people with a background in cosmetology or beauty school.
Found everything i needed, great help for any needs. Employee is super helpful and on stand by.
October 2023
My name is Anthony and the manager and staff are awesome they showed me where things were by taking me to the products and even picking them out and the stuff actually helps awesome job!!!!
August 2023
Went to Mcalla location and they were super helpful! The lady who helped me, Marisa, was very kind and patient with me and gave me some great recommendations!
