The UPS Store #5790 in Bessemer is a locally owned and operated business that provides a wide range of services, including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. Located on Morgan Rd behind Arby's and Waffle House, it offers convenient and accessible service for customers. The staff is generally friendly, professional, and dedicated to helping customers with their needs. Many reviewers appreciate the friendly atmosphere and the kindness of employees, with some mentioning staff members going out of their way to assist, especially in handling returns and accommodating special requests. The store is praised for its reliable shipping options, with packages often arriving on time and at reasonable prices. Customers also value the convenience of the location and the ability to quickly handle various services. However, there are some concerns about the early morning staff, who have been described as running customers away and providing high shipping quotes, which caused frustration. Despite these issues, most reviews highlight positive experiences, emphasizing the helpfulness and friendliness of the staff, and overall, the business receives high praise for customer service and reliability.
Great service and teamwork experienced here. Staff working together to improve speedy service and they work directly with the customer to ensure and improve delivery of satisfaction to the consumer. Very rare to find these days. I appreciate your patience and service. Thank you
June 2025
Very easy to ship anything. Nice and knowledgeable associates at store
January 2025
We are from Mississippi & was traveling through Alabama & Ms Shirley, said absolutely stop in we take the QR CODE & can return it to Amazon & she was able to give us spot on direction. Tatiana, that helped me was very polite & sincere!
