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January 2025 by Tommy Williams
AAA technicians Ryan and Brennan were on time, professional and extremely helpful taking care of a battery problem for me.
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December 2024 by Susan Spafford
I have used to travel service at AAA ‘s Hoover, Alabama office for years . Carolyn Garner is the agent that I always use. She is extremely professional, knowledgeable, and always helpful. On numerous occasions, she has saved me money with good suggestions. I would highly recommend her.
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December 2024 by EWC3400
AAA sent "Ryan" to replace my car battery on 11/12 and I was very impressed. He was on time, very professional and very knowledgeable. I sincerely appreciate AAA sending such a reliable and competent employee to help with my car.
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November 2024 by D M
Had to drive a friend to hotel b/c AAA never showed up. We waited a couple of hours for an unlock, then even the next day took several hours for a 1 minute total job to unlock his car. If you want to be stranded, get their service.
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November 2024 by Royal Tiger
Three hours waiting with a dead battery. The excuse given was the service AAA uses is "very busy". Too cheap is more like it. If the company they use doesn't see AAA as a priority and their customers go to the end of the line, what does that say about AAA? It's become a bigger scam than anyone else, using prior competence to lull people into believing they still operate honestly. Guess what? They don't
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October 2024 by Sam Dunn
Horrible service and took over 3 hours to come unlock my truck
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October 2024 by James M
The best insurance and good prices.
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May 2024 by destini davis
The guy who came out to help is Andy but he goes by Charlie at work! Maybe the other way around I don’t remember. He was so helpful! He said the bumper on my car was going to come off, i said “i bet it dont” bc all the while i was waiting on him i was trying to tell the neighbors how to help and they wouldnt listen most likely bc i am a female… what do i know? Anywho, i told him to jack my car up so i can get out of the driveway i was stuck in And he actually listened to me and it worked… best of all, i still have my bumper attached!!! Im just so glad he listened to me after nobody else would and he was able to help! He really went above and beyond… give that man a raise!!!
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April 2024 by Candace Evans
Finding our trip and getting a room and flight booked was easy and our agent Stacey Ginger did great finding everything. We agreed on the down payment amount and the remainder being paid later and I wrote down the amounts. I gave my card information and it was booked. My agent called me the next day to talk insurance and to let me know the trip was paid “IN FULL”?!! I questioned it and said that I was told I was paying the down payment. She immediately started telling me that we could get a rebate for paying in full brushing off the huge mistake she had made. She figured out the rebate amount and sent it in an email as if $300 after our trip would fix the $3000+ extra she just took from my account without authorization to do so. Luckily I had just gotten paid and we will make it but that is a HUGE ISSUE!!!
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April 2024 by Lauren Peabody
I always shop at AAA before booking any of my trips to see who has the better deal. This company is a lot more than just road side service.
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March 2024 by Sterling Slaughter
The people was very friendly and helpful.Thank you
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March 2024 by T Bell
Trash…..all of them. The customer service….trash, Management..trash. United Towing/ Auto Care…. Trash. Spent money on membership and battery (turn out it was faulty) only to find out the dont honor their battery warranty. Left us stranded in the middle of the night.
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February 2024 by Cheryl Scott
TERRIBLE EXPERIENCE WITH BATTERY SERVICE!!!
I have always had a good experience with AAA/United Towing, but today was terrible. I have a Honda Civic that I purchased a brand new battery for it last year. It would not crank this morning and I called AAA. I have a warranty on the battery and when he jumped started the vehicle it cranked, but would not crank once you turned off the vehicle. So the warranty should apply. The technician said I should take the battery to Auto Zone to see if it needs charging. THEN WHY PURCHASE A BATTERY FROM UNITED TOWING I SHOULD HAVE JUST WENT TO AUTO ZONE IN THE BEGINNING. A second technician came out and got it to start and let it run for approximately 20 minutes and it's still dragging. My DAUGHTER is driving back to Auburn and I don't want her STRANDED. AAA stated they should change the battery but United Towing still is refusing. I have AAA in 8 of our vehicles because they were a trusted company but like the technician stated take it to AUTO ZONE FOR CHARGING!!! VERY DISAPPOINTED!!!!!!!!!!!!!
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January 2024 by Steve Masone
This office apparently doesn't get that AAA is supposed to be about member service since two sequential calls to resulted in one "pick-up hang-up" answer and one non-answer, without an option to leave vm msg.
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January 2024 by T Bell Ortega
Trash…..all of them. The customer service….trash, Management..trash. United Towing/ Auto Care…. Trash. Spent money on membership and battery (turn out it was faulty) only to find out the dont honor their battery warranty. Left us stranded in the middle of the night.
