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January 2024 by Steve Masone
This office apparently doesn't get that AAA is supposed to be about member service since two sequential calls to resulted in one "pick-up hang-up" answer and one non-answer, without an option to leave vm msg.
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January 2024 by T Bell Ortega
Trash…..all of them. The customer service….trash, Management..trash. United Towing/ Auto Care…. Trash. Spent money on membership and battery (turn out it was faulty) only to find out the dont honor their battery warranty. Left us stranded in the middle of the night.
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September 2023 by Lindsey Borland
I’m so disappointed in AAA. I recently bought a membership because I have a newborn and wanted to feel safe wherever we were. Today my car broke down and all I got was an automated call. When I called the actual wrecker, almost two hours after calling Aaa Because no one showed up, they said they didn’t have anyone needing “towing” it was just a battery check and they also had the wrong address. Luckily I was close to my daughters daycare and was able to walk her there so she was at least safe from the traffic. While I called my own towing company to come help. I’m so upset.
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August 2023 by Jill M.
AAA takes your annual payment but when you need help you don't get it. I was stood up two days in a row with no one coming to help me. I finally had to get a neighbor to help me get my vehicle started and to a garage. I would suggest NOT Using AAA
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July 2023 by Mark M.
I've used AAA for road service since the 1980's. Road service needs have been perfect although thankfully I haven't needed them often. So they were on my radar screen to use for travel When a couple of "high service" agencies were unresponsive to my inquiries I noticed AAA was open Saturday mornings. I dropped by there, met the agent, got info, and began picking out a vacation. Wound up visiting 5 countries on a 15 day vacation booked through AAA. (Caitlyn Stein). PERFECT! Displayed great insights first in helping us pick out what we would like. Knew details required for planning-room choices, locations, transfers. Next, on the trip when our international flight was delayed, we contacted her from London and she notified the boutique hotel in Athens so they would have someone expecting us to get us our late checkin. We also received substantial discounts along the way through AAA.
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June 2023 by Chelse Johnson
Awful service I would not recommend. Waited 3 hours one day after my provider was changed three times. Now today my car has been towed and dispatch doesn’t have a clue who did it. Service here sucks!!
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June 2023 by Nero Reigns
Fast and helpful with planning trips to the National Parks. Guides provide for your interest in the best locations. Always the first stop for any vacation!
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March 2023 by Stephen Chiu
We have been triple A members for about 25 years. We have experienced and would consider their service and assistance in need and in time.
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February 2023 by Allen Schreiber
I started at 7:05 am to get my car towed with two flat tires. It is now almost 2 pm (7 hours) and my car has still not been towed. For over 17 years I have been a paying member of AAA. I had "upgraded" even to a higher service. Seems what I was paying for meant nothing. They were definitely not there when I needed them.
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November 2022 by Nan Farr
I love AAA! I have had it for 27 years. Superb service!
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October 2022 by John Tipper
Just got serviced for a flat tire. Technician Shane Hoeffler did a great job. Arrived promptly and pumped up the tire and patched it. Saved me a trip to a tire shop. Highly recommended.
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October 2022 by jimmy caradine
2 service calls in 2 days eta missed on the first call second call well let’s just say I’m still waiting
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August 2022 by Donna Lee
Called aaa because I needed a battery on Sunday they never showed up or called back
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August 2022 by Jason Piechura
Changed term of contract on the fly while I was broke down on the side of the road, and refused to tow the same truck they've towed several times!!!!!
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August 2022 by Angela Smith
I never had a problem with triple A they always come before time i had to call them for my daughter twice each time was a success first time Austin came out very friendly respectful young man second time Tommy came out it was a success Thanks guys
