Alabama Power Appliance Center experiences high customer traffic, especially during the first week of the month, leading to long lines. Some customers have utilized automated kiosks for quicker service. However, reviews indicate mixed experiences with customer service. While the Birmingham location has received praise for its helpful and professional staff, there have been reports of rude interactions, which have negatively affected customer perceptions. Additionally, many customers express frustration over high utility bills, with some stating their charges are excessively high for their home size. For individuals on fixed incomes, these rising costs create financial strain, making it difficult to manage expenses alongside other bills. Overall, while the service can be professional and helpful, the high pricing of services remains a significant concern for many customers.
