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December 2023 by James Cole
The manager there has no common sense, and could care less about you as a customer.
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September 2023 by Stephen Rosato
This credit union is not good at building relationships with their clients. It feels like you’re just a number. I come her all the time and yet they don’t even recognize me.
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August 2023 by Naser Naser
Ridiculous bank to deal with. Takes forever for them to respond to simple emails. No wonder why they have low ratings.
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July 2023 by Stephen Fowler
I’ve always had a positive experience at America’s First. Great place for all of my financial needs.
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May 2023 by Suzanne Wood
We had a horrible experience this morning at this location. We used the ATM(we are here from out of town) to get some cash. We have a family member in ICU at a local hospital fighting for his life. We needed some ones, so I took the cash from your ATM and went in to exchange it. I was told no because we don’t have an account with you. It’s ok to take a fee for me to get cash, but not ok to exchange it. It is such a shame that we had to drive to another bank down the street to do this. I hope you never have a loved one in the hospital and have to deal with this nonsense.
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April 2023 by M Martin
My teenagers went in to open a new account. Emily was very helpful, knowledgeable and quick. It was a great experience. The teller was also super helpful and kind them, as new young members.Thank you!
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December 2022 by Brandi Parker
Never able to get through. When I can get through it is obstacle after obstacle to get the smallest thing done.
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October 2022 by Christie Wilcox
Personal account gets 5 star! Business accounts are horrible! Problems with cards, transfers, deposits. Just overall hard to deal with.
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September 2022 by Christie Newsome
Personal account gets 5 star! Business accounts are horrible! Problems with cards, transfers, deposits. Just overall hard to deal with.
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September 2022 by Sheila Spencer
Always nice workers there.
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June 2022 by Emily Stallings (EM)
I appreciate 1st of all, that I can get cash out of the ? in incremts of $5! Also, I like that they don't have as many stupid fees as other banks do, and that the fees they DO have, are not for stupid things! They have always kept in contact abt the safety regarding my acct, etc! Never been with another bank ?, and don't intend to change it! Thanks for always being such a great/safe/dependable place for me to keep my cash!
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April 2022 by jessica s.
Big business Causing a huge inconvenience to the people that you serve correct your business hours online! how pathetic I went out of my way to two locations in both have the wrong hours of service posted online So I'm sure all your locations here in Birmingham have the wrong hours listed this needs to be fixed ASAP Americas first credit Union Gas is expensive
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December 2021 by Doug Murray
I have been a member of this bank for a couple years now. I had the worst experience ever at this location. I went in to deposit my weekly check on 11/15 and the bank manager at the time was extremely rude. The lady actually told me my check was too much she never seen it before and she was not going to sign off on it even though she could see I deposit the same check every week. I had to drive across town to another location to get it cashed with no problem. I absolutely hate to say it was a race issue but I just can’t see any other reason that she couldn’t sign off on my check. I am a young successful black male. I have a trucking company with multiple employees that had to wait all day just because of the inconvenience of the bank/management.
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October 2021 by Heidi Hulwi
This bank is wonderful in every way! Their rates are phenomenal, and their customer service takes it to the next level. I also appreciate that the drive thru is quick and efficient. Cannot say enough about Erica, who helped us with an auto purchase.
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May 2021 by IamMistyStarr
Love banking here! Tellers are wonderful. No hassle checking and no bogus fees. ?
