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February 2024 by Roger Smith
Last week the parking lot had no lights for a week. I consider this dangerous when you go to the gym before daybreak. This week they keep lowering the temperature. This morning the thermostat was set on 62. I tried to call this morning twice. No one answered and the mailbox is full.
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February 2024 by Markus Coke
Great management in place here recently . Jarvis is a great guy
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February 2024 by H R5724
Terrible SCAM!!! They charged $50 “entry” fee online when it was only $1 at the local gym. Another $54 after 30 days for their “annual” fee. When I asked the local employees they had no idea how to solve the discrepancy and got belligerent at even asking questions. This gym is a SCAM!!! This is ran by wealthy people in another state that are insulated from the business.
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February 2024 by Kristi Brunsvold
I joined to have treadmill availability to help train for a marathon when dark and weather didn’t allow for outdoor training. Lots of treadmills aren’t plugged in. Most don’t have TV functionality as they should. They are all upstairs where it is hot with minimal air movement. It’s hard to listen to your own music or podcast because the music is so loud you can still hear it through your noise cancelling ear buds. I watched the same half empty Gatorade bottle stay on a treadmill for almost a week before I threw it away myself. People don’t clean up their trash and the fact that it stays there so long is evidence that the staff doesn’t clean or wipe down equipment either. Planet Fitness has tons of paper towels and cleaning supplies available compared to a hard to find bottle here with a dirty rag that’s been used who knows how many times before it gets washed. Bathrooms were never clean when I was there and had water all over the countertops. Overall they are similar to the Planet Fitness model and budget, but having done both I think Planet Fitness is the better way to go as it is much cleaner, better maintained, and overall a much more professional environment.
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January 2024 by ed atkinson
I just joined, I am looking forward to a great experience and helpful staff.
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December 2023 by Jesse Brunet
Super clean, great staff, every machine imaginable and not very crowded, even at 5:30 pm. And the scenery is pretty nice too. I went while in town for work, def don’t regret it. Thanks for the workout!
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December 2023 by Jordan Barker
New member here, love the atmosphere and equipment. Great gym
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October 2023 by Nick
This place is absolute trash. The employees are minions for a broader conglomerate that could not care less about the customers. Place is dirty. I moved so I went to cancel my membership, and was told the person who handles that wasn't there at the moment. I was leaving town in 2 days and couldn't swing back. Called to cancel and was told I would need to send a written letter to cancel my membership. Absolutely ridiculous. Manipulation in an effort to retain past customers as long as possible. Not even sure how that's legal given the year is 2023 and no one in their right mind communicates through mail. If I could sue in small claims court I would. And of course the $100 annual fee hits before my letter arrives. Crooks.
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October 2023 by Alex Whitney
Thought PT would be a good idea. Got sold into the contract without receiving any details just that it’s a great idea, small payments once a week training. First trainer quit 3rd week and after only short sessions with the next trainer I decided to cancel. I let the new guy know I’m going to cancel and he said sure thing; that’s where he forgot to mention I had to come in disclose the agreement and pay hidden fees to cancel that ended up piling up to $340. No communication whatsoever. I’m suppose to be shipping out in a month but stressing about a continuing debt owed with no other way out.
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September 2023 by Lindsay B.
Was a member here for over two years and wanted to put in my 30 day notice to cancel my membership because I was moving… The system “glitched” and immediately canceled my membership even though I was told I would be fine to workout through the end of September. I spoke with the manager and she told me my only option was to pay $30 more than I usually pay for a one month pass or sign up for a new membership.Can’t believe this is how they treat a customer that was one of the first to sign up.Also, the gym is always messy, spills everywhere, gum on the floor, etcThe staff is a bunch of clueless kids that sit at the front desk on their phones and don’t even acknowledge members when they move in.Big Planet Fitness vibes. Don’t recommend.
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August 2023 by Leslie Whitley
No contracts, but if you move and need to cancel, they are going to expect you to waste your time and money writing a signed LETTER and sending via CERTIFIED MAIL in order to cancel your membership. This is the one the WORST, most non-customer friendly policies I’ve ever heard of. Will never join an Amped Fitness again.
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August 2023 by Delphine Carter
Very bad experience trying to downgrade a membership. I called and was told it was downgraded. I check my account two months later - still charged for higher amount. I call to ask what happened. I'm told the original employee changed the membership level but didn't tell me I had to come in to get the fee lowered. So I go in and then learn that there is a fee to downgrade. Seems like a really odd fee and it's frustrating this wasn't told to me either of the times I called. I ask to speak to the manager. The experience with him was so unprofessional and just weird that I canceled. Fee for that, too, by the way. Out the door it costs more to cancel/downgrade than actually attend. And management was so unprofessional and just odd it makes me wonder what else is going on there. Plenty of other places to get fit.
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August 2023 by A De La Fuego
Great staff, great facilities, always have events going on or promoting popular brands on the last Monday of the month
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June 2023 by Hester Fitness
Worst experience of my life in 15 years of training. Was ganged up on by the employees over a miscommunication that did NOT have to be escalated. The female manager creates a hostile environment
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May 2023 by tereica campbell
Run!! This place is complete scam with billing. I enrolled due to the .01 promo for under the impression that I only owed $22 a month (was told this at the gym) only for them to be charging me $73 for some annual fee that was not disclosed to me at the time of enrollment. The staff was completely rude and dismissive. I emailed support multiple times. Nothing, I called the Birmingham location multiple times nothing. I ended up having to go up there only for the manager Jordan to be a nonchalant about everything. Funny thing about it, there was another lady customer there with the same complaint as me but she was charged 3 times for an annual fee. (Sheesh)My advice would be to go to planet fitness or 24 hour fitness. This gym is not it.
