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December 2023 by Sarah Mayo
We’ve struggled to make a decision on a dining room set for months. Marie, at the Ashley store on Hwy 280 was unbelievably helpful, and patient with us. We will def go back to her for help when we are ready to furnish our den!! She provided unbelievable customer service, was good to follow up and also provided great decorating advice!! I’d give more than 5 stars if I could!!
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December 2023 by John Liechty
Marie at your Brookhighlands store was super knowledgeable and patient, making sure I well informed to make a mattress purchase. I recommend this store and Marie.
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December 2023 by Sandra Valencia
Mr Brian, was the best salesperson. Assisted me as soon as we entered stored and helped us all the way to make sure I got what I wanted. I'm one very happy customer. I will make sure to come back. And I will for sure ask for Mr Brian again. Salesperson like Mr Brian makes our day.
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November 2023 by Aaron Jackson
Came into Ashley’s today looking for a new couch because me and my wife just moved into this lovely apartment. As soon as I walked in I was welcomed with hospitality from Brad. I sat down with him and talked to him about the apartment and the kind of set up I was looking for to mesh with the overall look of the apartment. I couldn’t decide on whether I wanted to get a solid black or a light blue couch for the apartment but Brad is very knowledgeable and knows what to look for when matching colors and making things look presentable. Thanks to his insight I ended up deciding on the light blue couch I will be ordering in the near future.
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November 2023 by Rebecca Rosato
I shopped at the Brook Highland store, and Ashley was very helpful. She was very patient with all of my questions we discussed fabrics, furniture styles measurements, and logistics. She was very knowledgeable and willing to help in. Anyway, she could. I would definitely refer you to Ashley and the Brook highland store specifically. It was a pleasure to work with their staff!
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October 2023 by Johnny Johnson
WARNING!! If you have a problem with any purchase, they can do nothing inside the store to help you. You will be funneled to a faceless "Customer Care" who's mantra is, "Sorry, I wish there was something that we can do" My 80 year old parents now have a $4,200 bed that they cannot sleep in because Ashley Furniture does not care. No one would recommend a 15" spring mattress for an adjustable bed!! Unless you are trying to get all of the money the customer has. Ridiculous!UPDATE-Refund and return of mattresses accepted. I was charged $90 for pickup, but, at least something was done.
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July 2023 by Jaime Wesson
We went in to fill a whole house!!!! Emily was absolutely wonderful!!!! She took the time to show us around the whole store!!! We left with a house full of furniture!!!! She is phenomenal and such a huge asset to your team!!!! Absolutely outstanding!!!!!
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July 2023 by Michael Greene
I hadn't shopped at Ashley since visiting the Galleria store a few years ago. I live closer to the newer Brook Highland store and went buy recently to check it out. I was greeted by a nice young man named Forrest who was very friendly and seemed genuinely interested in showing me various options for several of the items I plan on purchasing in the near future. He didn't give off the normal pesky salesman vibe but felt more like talking to a friend or someone I was familiar with. I frequently complain about poor customer service as compared to when I was younger but he made a great impression on me. I will definitely be returning to the store as I allocate funds for my future home improvements. Keep up good hiring practices Ashley and hopefully others will follow.
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July 2023 by Bklyn
As a young woman starting her live on her own I knew nothing about furniture. Forrest walked up and greeted me and helped me through the process. He showed me many great options. This is the up most be customer service I have ever witnessed. Thank you Forrest.
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July 2023 by Maryland Tracy
Today 7/1/23, I was at Ashley Furniture shopping for sectional sofa, with the help of Maria. I was able to find the perfect sofa for my living room. I cannot wait for it to be delivered so that I can start enjoying watching the tv! I highly recommend Ashley Furniture!??
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June 2023 by Shawnte Russell
Today we stopped in Ashley Furniture looking for a kitchen dining set. They had several sales people available and ready to help. David welcomed us right on in and was able to assist us. He was very helpful and knowledgeable. He went above and beyond to make sure ours needs were met. We found the perfect kitchen dining set and it was readily available for delivery. No furniture delays which is definitely a plus. We are so excited about our new kitchen dining room set and we will definitely visit again in the future for more home furnishings purchases. Ashley Furniture is a great furniture store and they carry furnishings for your entire home: bedroom, dining room, living room, patio and even home decor items.
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June 2023 by Mary Viera
We were looking for new living room furniture and decided to go to this store first to look. We were greeted by Sean when we walked in the door. He walked us around the store and was very helpful and knowledgeable of all the sofas we tried out. Sean was never pushy and listened to us. We found a set we liked and completing the transaction went flawlessly.
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June 2023 by Emily Strange
I went to Ashley furniture today on 280 to look at furniture for our new house! Brian helped my fiancé and I with any questions we had and was super helpful! I definitely recommend Brian to anyone that needs help finding furniture!
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June 2023 by Stanley Martin
Sean did an awesome job! We were able to take home a new dinning room set! He took good care of us while showing us our options and did a great job assisting with our purchase. We are really glad to have had the chance to work with him.
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June 2023 by Google user
Today we stopped in Ashley Furniture looking for a kitchen dining set. They had several sales people available and ready to help. David welcomed us right on in and was able to assist us. He was very helpful and knowledgeable. He went above and beyond to make sure ours needs were met. We found the perfect kitchen dining set and it was readily available for delivery. No furniture delays which is definitely a plus. We are so excited about our new kitchen dining room set and we will definitely visit again in the future for more home furnishings purchases. Ashley Furniture is a great furniture store and they carry furnishings for your entire home: bedroom, dining room, living room, patio and even home decor items.
