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September 2023 by Austin Moor
HOLY BANANAS BATMAN!!! Shalesa E helped me find a bed set that doesn't make noise. Neighbors are happy!! She was super friendly and helpful. Would definitely recommend!
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September 2023 by Bryant Peek
I went in for a future purchase and everyone was so nice. The store was laid out great and very tidy. Karen was most helpful with the selection of the bedroom suit and mattress with matching pillows. She gave me a price but it was a little more than I was hoping to pay. She then got with her manager Angela Wigley a d after a few minutes they returned with an excellent price package. I will definitely be back. Thanks for everything yall did to make my shopping experience easier.
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September 2023 by Joshua Shaw
Karen helped us out so much, got us the sofa and love seat we LOVED in OUR color. And was so nice, and made the process to easy and simple!
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August 2023 by Carla Woods
Ms. Karen greater me as soon as I walked into the store. She asked if I was interested in anything particular and I told her indeed I was. Karen was very knowledgeable on the products she showed me and asked all the necessary questions in order to not waste unnecessary time. I picked out what I came for and she had it written up very quickly. Karen is awesome and so is the team she works with. I thoroughly enjoyed my shopping experience. Kudos to that team in Trussville. - Carla Woods
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July 2023 by Linsey Griffin
My husband and I had an excellent experience with Marie today. We are sold on buying a couch from her so we can’t wait to come back and make our purchase. Thank you for being so nice Marie and answering all of our questions on financing and shipping dates!
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July 2023 by Sandy Rich
The sales associate, Marie, was extremely helpful. The entire staff was very helpful. They price matched the price and even the delivery charge. I couldn’t be more pleased.
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July 2023 by Leslie Dill
We bought a sectional. It wasn't broken, but some of the cushions felt worn down already, and some of the cushions for your back were not totally filled. Most of the back cushions of our sectional had empty corners. BEWARE. Dealing with their support department was a bad experience. I reported these things and they ordered cushions and scheduled a tech to come. The earliest was while we were on vacation so we had a relative meet him at our house. When we came home, we found a corner seat cushion where a center seat cushion should have been and not all of the back cushions had been corrected. I reported this in order to get a tech out again. They disagreed on the phone saying their notes say the job was done correctly. They sent the center seat cushion and more filling for the back cushions. They scheduled a time with my husband, and he planned to leave work early to meet them. The day before the appointment, they called and told my husband that they moved his appointment up 2 hours due adding more appointments to the tech's log and rerouting his day. My husband told the rep he couldn't get off that early. She told him that if he didn't accept it she would mark that he was refusing their assistance. The next Monday, my husband received another call about the cushions. Turns out they transferred his ticket to an outside party that they contract. This lady said they only gave her notes on the original visit. She said they are not part of Ashley and do not move appointments around to suit themselves. My husband got a better impression from her. If they do the job correctly like I'm thinking they will, I'll get their name and leave a good review under their company.
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July 2023 by Brandy Combs
Keagan was fabulous! She was very helpful with us and helped us to choose a living room suite . Very personable and down to earth. There was another lady at the beginning that was nice and helpful as well. Thank you so much for all your help!
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July 2023 by Anyle H
Wow the experience you’ll have with Keagan the sales associate is absolutely amazing! She’s very personable also knowledgeable and actually cares about your inquiries she went above and beyond sketching my room figuring out the layout and what esthetic I was going for. She’s young yes pushy absolutely not she’s your best bet don’t over look her if you do you’ll definitely regret it !!!!
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June 2023 by Sam Woodward
I went in to look at furniture for a future purchase and was treat like I was family. The sales staff was extremely friendly helpful and knowledgeable of the furniture. After about an hour we had found everything I was wanting and quoted me a great price. Ellissa was great to work with and Angela done great on working with me on a great price. I will definitely be back and recommend them to everyone. Thanks again.
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June 2023 by Christie Oliver
***UPDATED*** Furniture arrived today 6/7. I made the review the day I purchased my set.This Outlet store is AMAZING. Bill and Angela were excellent sales associates. They gave me the lowest price POSSIBLE. Come in and talk to them. I just purchased my 1st and last dining room set w/ 8 CHAIRS and a beautiful China and buffet to go with. Pictures attached but I didn't pay nowhere near the asking price. My place is going to be the place to be for Thanksgiving and Christmas.
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June 2023 by Steven F Love
Donna Brown helped us with our purchase and it could not have gone better. She was so helpful and gave us her undivided attention. She was so very helpful and made my daughter feel like she was the single most important person in the store. It was a great experience!
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June 2023 by Heather Hill
Marie M. has been OUTSTANDING to work with. Her expertise & knowledge of the furniture helped us in making our decision. She was such a pleasurable personality to be around & I’d highly recommend that you ask for her by name! Tell her Heather & Travis sent you!!!!
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May 2023 by Betty McClung
Very knowledgeable employees. Bill and Donna Brown were very helpful and excellent and knowledgeable. I requested help with designing my living room. Aerial was brought out to help me. Angela and Zach helped very much with the financing area. Wonderful personnel!
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February 2023 by Bradley Dupree
Bill & Steven were excellent salesmen! They were very knowledgeable about their products, and we left with even more products in mind than we initially thought we wanted! Will definitely be back! Highly recommend!