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March 2024 by Katrina W.
Sabrina at the front to let counter was in a bad mood and rude. I was her first customer of the day I can't imagine how her attitude will be by the time the end of her shift gets here!
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February 2024 by Jordan D.
Small airport vibes with poor customer service. Should be a smoother operation when there's less business
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January 2024 by Leland S.
Sweet Home, Alabama! Here was my experience. AMBIANCE: The place is relatively simple. The merch really supports the local football teams. Therer's plenty of history about planes and cars here to keep you busy or educated. PARKING: N/A - There's a parking structure and the car rental area is walking distance. CUSTOMER SERVICE: Great! Friendly and helpful people. Great from leaving the plane to renting a car. TL;DR OVERALL: 4 Stars. Relatively a simple airport, this is a football state and people travel around. Other than that, this was a pretty neat airport. Tips: * Remember to come early!
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December 2023 by Brian H.
Hate this airport. Takes FOREVER to get luggage anytime I travel through here. Zero customer service at this airport.
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December 2023 by Rick N.
Nice little airport. With TSA Precheck, everything was nice quick and smooth. Staff at the American Airlines desk was very friendly and helpful. The airport is clean and easy to get around. Definitely don't mind flying in and out of here.
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November 2023 by Matt S.
Worst service I've ever experienced in the airport at the American airlines ticket counter agent cost reviews and American airlines. Her horrible work habits allowed multiple seats to go unfilled for stand by. Never flying here on American again avoid this crappy little airport at all costs
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November 2023 by J G.
My Alaska Vacation Flight was cancelled at 4 am in the morning. They would not put us on alternate flight or airline. My family of 3 only needed 3 seats. He kept looking for over an hour seemed like with others in line, but would not give us alternate flight. We had hotel reservations, lost the reservations. We had a schedule for a cruise, we had to drive at 2 am to 3 am for hours and back home and then back to the airport the next day, hoping we would get a flight, with cruise reservations and hotel prepaid for. Also, they kept my wallet at the security screen drop and never called it out on another trip. I had to go back and get it just before my flight boarding, with my I.D. in it!
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November 2023 by Peter D.
I travel a lot and this is one of the worst small C- Class airports in the nation. First, all the people who work at the Resturant's (only two fast food and BBQ joint) have near zero urgency. Average weight for luggage regardless of arrival is 35 minutes. Then it's another 30 minute wait if you do valet. It does not matter if it's 10 people or 30 on the airplane. If I could give a negative 5 star I would. The only positive thing that earns this airport one star is that it's clean.
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October 2023 by Janice Mixon
Once inside the airport it was easy moving around and the Delta ck in was wonderful. I gave special attention to my trip today, because parking in the lot was like trying to find a needle in a haystack. The parking was a morning-nightmare. I thought I was going to miss my flight. The airport Need more parking to grow with the air traveling.
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October 2023 by Edward Abraham
Great little airport with many options to eat and drink. Easy entrance and easy exit. Not huge line anywhere. Nicely maintained.
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October 2023 by Crow Cousin
Awesome experience. Customer service was by far second to none. LaShaun Huntley went out of his way to ensure that I was truly happy with my rental and with the experiences all the way around.
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October 2023 by FA Mel Z (Z Goddess)
Nice airport. Different weird art display. Other than that no complaints.
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September 2023 by Tanner Godfrey
Love a good clean small airport and Birmingham is no exception! Parking is a breeze - fairly cheap as well. The attached parking garage is only a couple dollars more than the economy lot. Security lines have always been pretty quick and my flights have rarely been delayed here. I wouldn’t necessarily recommend staying close to the airport - go into Birmingham or a suburb south of town. Highly recommended overall!
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August 2023 by Martijn Haaijer
A small but cosy and nice airport. All you need to fly in or fly out the Birmingham area.
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August 2023 by Sean M
The airport is nice and clean, never crowded. Layout of the airport is simple so it's easy to navigate. It's been a while since I've taken a flight out of BHM but all the employees seem nice and polite. I was there yesterday watching the beautiful 747 from Atlas Air take off. Magnificent!!
