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November 2023 by Chris Zaragoza
First time to us and experience was great. Scheduling was very easy and convenient and install was very quick with quality work. Great experience.
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November 2023 by Danielle Cameron
I’d previously come here for a back window replacement on a different vehicle. I needed my windshield replaced this time around and was pleased with the rate as well as availability. The morning of, they had a cancellation and gave me the option of coming in earlier. Once I arrived I was told it may take 1-2 hours, but was pleasantly surprised when my name was called after 45 minutes. Once I got in and inspected, there were particles from the work on my carpets. Andy and Ladarius quickly fixed that. No complaints. Hoping this windshield is more impenetrable than the last.
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November 2023 by Ronald Cross
Auto Glass Now are punctual and helpful. The service was quick less than a hour. He even went above the normal requirements and repaired some corrosion that was occurring under my windshield no extra charge. They have replaced 3 different windshields for me with three different vehicles with no problems at all. I highly recommend them.Service: Auto windshield repair
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October 2023 by Clarissa Clark
This company is great! Fast and accommodating! I use them often for my rental cars. One time, I ordered that morning and the window replaced that day and off to the guest! Also, I couldn’t make an appt once so they sent a mobile tech all the way to me to replace the windshield! Highly recommend!Services: Auto side window replacement
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October 2023 by Zoe Motz
Someone broke into my car so I needed my window replaced. They charged me a reasonable price and got it taken care of as soon as possible, but it wasn’t same day. The technician did a really good job getting all the glass out of my car which I know wasn’t easy because my car was a mess to begin with. Andy was very polite and professional in person and on the phone. He made sure to offer everyone water which I thought was very kind. I am rating 5 stars because everything that had to do with me was done perfectly, but I do want to mention one complaint. One woman in the office had the nastiest attitude towards her coworkers and the vendors she was speaking with on the phone. I was shocked that she would speak to people that way even with customers in the lobby. She was not unkind to me, but I couldn’t help but feel bad for everyone else that had to deal with her sass and rudeness.
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October 2023 by Sonya Woods
Auto Glass was the cheapest from everyone that I called. The only reason I gave them a 4 star is because they set a time for 2pm and my daughter waited almost an hour to be seen. Other than that, their price was the best.
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October 2023 by Mark Burnett
They were on time, grade a work and materials. I have worked with them over the years on numerous windshields. Top quality customer service, arranged everything and as in the past, everything and everybody flawless. Best in the business with the best with best results. Every time!Services: Glass installation
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September 2023 by Caroline Morrison
The windshield looks great! They came out to my home and gave me a new windshield due to a crack. The service person who fixed it did however seem to get a small crack in my audio display screen. More than likely a tool fell and cracked it. Although it is small it is upsetting that he left without telling anyone and left it for me to find and now I have to be out of my care for a couple days due to that being fixed as well. Great customer service overall.Service: Auto windshield repair
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September 2023 by Melody Russell
I contacted the call center and was given a location to take my car to 45 minutes from my home. I arrived at 5:30. The call center representative assured me I would be ok arriving 30 minutes before closing.Upon entering the location I was advised that the techs left at 4:30 and I could come back tomorrow. I declined.There is a lack of communication between the brick and mortar locations and the call center.I was asked who I spoke with at the call center. Unfortunately I only wrote down the address and not the call center representative’s credentials. I would not recommend this location based on the lack of communication and lack of empathy regarding my wasted time and gas.
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August 2023 by Danyell Ohrn
If I could give this place more than 5 stars, I would! I decided to give them a try after reading other reviews on Yelp and Google. My windshield was cracked all the way across on my Sonata and needed to be replaced. I spoke with Andy on the phone who was incredibly nice and helpful. I was able to get an appointment booked immediately for the following day, which was the soonest I was available. He advised that the windshield could be covered by insurance if it was under the $300 comprehensive plan. I don’t know how all that works, so I called our insurance company. They sent over the approval immediately and we only had to pay $50 out of pocket of the $309 total! What I like most about Auto Glass Now is that they are trustworthy and transparent. They pointed out some dings and scratches on my car before they got started so that I wouldn’t think they did it. They were ready to start as soon as I arrived and were finished in less than an hour. I sat in their waiting room. Daniel was the installer and was very professional and thorough. Paula made sure afterwards that I was 100 percent satisfied with the work. There was no hassle about how much was owed. They already had my insurance info filed and told me I owed $50. I really feel like I haven’t had such a good customer service experience in years, which is why I wanted to take the time to recommend them. If you live outside the Birmingham city limits, it really is worth the drive for their services. Ashley works the front desk as well and is very helpful. No wait upon arrival, friendly, honest, quick availability, and affordable!
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August 2023 by Kenneth Wilkerson
The tech was great n professional n the staff is awesome, this company is straight forward n honest I will recommend them to everyone I know. I'm very please with my results. No gas lighting. Just true n real response Thanks guys. Oh I forgot the price was spot on Kenneth
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August 2023 by Adam Barrientos
All the staff at Auto Glass was amazing!! Great experience and professional from front office to technicians and evening the phone etiquette was top notch. Will recommend to everyone from now on. Highly satisfied customer.Service: Auto rear window replacement
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July 2023 by D J.
If I could give this place more than 5 stars, I would! I decided to give them a try after reading other reviews on Yelp and Google. My windshield was cracked all the way across on my Sonata and needed to be replaced. I spoke with Andy on the phone who was incredibly nice and helpful. I was able to get an appointment booked immediately for the following day, which was the soonest I was available. He advised that the windshield could be covered by insurance if it was under the $300 comprehensive plan. I don't know how all that works, so I called our insurance company. They sent over the approval immediately and we only had to pay $50 out of pocket of the $309 total! What I like most about Auto Glass Now is that they are trustworthy and transparent. They pointed out some dings and scratches on my car before they got started so that I wouldn't think they did it. They were ready to start as soon as I arrived and were finished in less than an hour. I sat in their waiting room. Daniel was the installer and was very professional and thorough. Paula made sure afterwards that I was 100 percent satisfied with the work. There was no hassle about how much was owed. They already had my insurance info filed and told me I owed $50. I really feel like I haven't had such a good customer service experience in years, which is why I wanted to take the time to recommend them. If you live outside the Birmingham city limits, it really is worth the drive for their services. Ashley works the front desk as well and is very helpful. No wait upon arrival, friendly, honest, quick availability, and affordable!
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July 2023 by Victor Robinson
I took my daughter here for a quote and replace for windshield 2020 Nissan Kicks SR Wednesday 7-5-23. We were quoted 4 hundred plus dollars for the repair then told they have a 10 o'clock open after the guy look at the windowsheild. scheduled a verbal appointment Thursday 7-6-23 at 10 am... The day of the appointment we approximately 10 minutes away, got a text reading if we wanted to cancel and or reschedule appointment was at 9:15... We immediately called and the guy that answered (same one that set the appointment for 10) was dismissive. Didn't take ownership of the mistake he made. So we went to Kings auto trim and it was 200 bucks cheaper . Just got it replaced today Friday 7-7-23. THE MAIN THING IS TREAT PEOPLE FAIR AND CHARGE FAIR PRICES . I can't speak for Auto Glass as a company, but the person that is representing the company is not doing a good representation... Just bad business.
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July 2023 by Kent Underwood
Great experience! Done in half the time we were quoted. Have replaced 2 windshields in the last year with them, always pleasant and professional.
