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July 2023 by Dee Smith
PNC is customer friendly very accommodating and so for a pleasant place to do financial planning. They have drive-thru as well as drive up to the window service. On this day I had to go to the teller counter I was there to do a debit card cash withdrawal that was recommended by my credit card provider. Unfortunately the device to do cash withdrawals was inoperable and they suggested I try another bank other than their branch named bank, that's only because they're the only one in my vicinity.
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April 2023 by Uncle Bob
One of the worst banking experiences of my life of 43 years!
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March 2023 by Joshua
One of the worst banking experiences of my life of 43 years!
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July 2022 by Allison Page
This people at this bank are rude and disrespectful they don’t know when a honest person is try to get money out and when someone is robbery the bank
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October 2021 by K P
Mr. Peter did such and amazing job. I was finally helped and he was so personable and absolutely gorgeous! He definitely needs a raise ASAP!!!!
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September 2020 by Graham Ingram
If I had a dollar for everytime I got to Compass and it was inexplicably closed I wouldn't be using Compass Bank anymore. Please for the love of God update your Saturday hours so I don't spend my Saturday mornings driving all over town trying to find a bank. Terrible terrible terrible customer service.
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May 2020 by J Cope
This is not a good bank. Stay away. They didn't allow me access to a deposit for 10 days, lied to me about when it would be available, & continued to charge overdraft fees for bills I had to pay when I had plenty in my account to cover it. Very poor customer service & ethics.
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March 2020 by Anna G.
I waked into this establishment, and asked to cash a check, and the african american lady at the front told me that I can't cash a check there if I don't have an account, so I respectfully left. I then called my fiancé who DOES have a BBVA account, wrote him a check, and was going to have him deposit it into his account since that is absolutely within my rights to do and I didn't want to press them to cash my check if it wasn't allowed. My fiancé goes in, attempts to deposit the check I gave him, the lady saw my name on it, and attempted to deny him. He basically had to throw a fit to literally let HIS BANK deposit a check TO HIM. He had his ID and all necessary info to verify it's validity. absolutely ridiculous. I wanted to also add that the lady made very condescending and rude remarks such as "I'm not sure who that person was, I don't want to assume their gender because you never know these days, but we can't accept your check because I can tell it's from her and she was just in here." ...so much wrong with that statement. That was for sure her way of saying your fiancée looks like a man and I see she found a way to do what she wants to do even though I wanted to deny her because I don't care about my job or my customers. Very disappointed with this interaction. That type of front desk person is cancerous to a business and I would highly suggest that upper management do some reconsideration or at least reprimand.
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December 2019 by T CL
This location needs better management and scheduling. There's usually only one teller working both the walk-up counter and drive thru. There are more employees behind the desks and they looked bored with nothing to do. The coffee is a hit or miss because sometimes the machine doesn't work.
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July 2019 by Robin Lewis
Excellent service!!! My husband needed me to bring him cash. I was fighting traffic and finally pulled into bank right at 5pm. Just knowing the drive thru would be closed. To my pleasant surprise they were still opened. I told them I thought they would be closed. The bank representative told me, "We saw you coming and waited" I was blown away. This has never happened. Thank you Compass Bank!!
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March 2019 by MICHAEL HARRIS
Best staff in Birmingham!
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February 2019 by STEPHEN MADRID
Great Associates, very helpful.
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December 2018 by Luke Steinway
The bank associates are very helpful and quick to fix any banking issues I have.
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October 2018 by Priscilla Wadsworth
D*** fees and shady business... I hate this bank with all of my hate.
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September 2018 by Douglas Brock
Let me get this right. There is a data breach at one of YOUR vendors so you shut down access with ZERO notification. Then you want to charge me for replacements because YOUR VENDOR had a data breach. Then after waiting 2 weeks for a card you completely shut down the old card once again with NO NOTIFICATION and your reaction is aww so sorry we will send you another that might get there in 2 weeks as well. UNBELIEVABLE!!! It was Compass' issue and they should of had a new card to me overnight at no charge, period.