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December 2023 by Michael Smith
I cam in to get my account information updated and a cashiers check. I waited for over an hour and never saw a "banker." Awful customer service.
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August 2023 by Darryl Hicks (DarrylH74)
Had issues with a charge back which was denied twice, acct closed. However, Ms. Mills branch mngr did it right so 3rd try was the charm!
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May 2023 by Byanca Jones
PNC is the worst bank ever! I tried to open an account with them three times! Mind you I have never done business with them before. However they gave me a really bad impression of them. I received horrible customer service! I was racial profiled and treated like a criminal. They refused to let me open an account with them.
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July 2022 by Taylor Sellers
This bank seems to be poorly ran. Rarely opens on time and when they are open it moves at a snails pace. Never done business with a bank that had trouble with being ready when they say they’re open.
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April 2022 by Laura Palacios
Terrible terrible serviceI was there for a very long time on the drive thru more than 4 cars came and went and I kept calling the the lady but no response and she saw I was waiting on her and no answer. It was very disappointing. She knew I was waiting too long she should’ve have check that something was wrong or at least ask. She blamed it on the tube but she saw my car being there with me staring at her trying to get her attention.It made me think she didn’t cared about me until someone else step in.I hope I never have to deal with her again!She acted the whole time like she was waiting for me when truly I was waiting on her!!!!!!!!!!Very unprofessional and disrespectful!!!
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February 2022 by Sheila Thompson
Great bank, wonderful people.
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October 2021 by Mitch Carter
Joyce was great helping me get some information changed on my account. Quick and easy process and she answered all the questions we had, including some advice and things to expect about the transition the PNC. Not sure about the other reviews, but I had a great customer service experience.
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April 2021 by Jonathon Burns
Terrible customer service.
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August 2020 by li Sakurazukamori
Slowest in town! Hope you don't have anywhere to be for at least an hour.
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August 2020 by Matt Cross
I've been with BBVA for years (too many). The service has gone downhill. The app only successfully scans checks for deposit about 1 in 5 tries. And the two times I've replaced my debit card after BBVA hasn't sent a new one in three years and the chip was malfunctioning, I was charged a $5 card replacement fee. How about you DON'T charge me for accessing the funds you're collecting interest on? This location is currently closed, not even the drive thru is open, guess they were infected, but they could at least update their hours... Very rude security guard yelled at me for knocking on the door to ask when the drive thru would be open. I'm switching banks after 15 years.
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July 2020 by Tommy Morris
First time dealing with this branch specifically but Joyce is a sweetheart and because of her I changed my primary banking location.
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July 2020 by Nikki Mosley
Horrible service. We were in line at the drive thru at 4:27 and they closed the window with 5 customers in line with no explanation. The lobby is closed already, so I do not understand why the drive thru would close 30 minutes early. The site clearly states they are open until 5.
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November 2019 by STEPHEN MADRID
Great staff. They care about you and know what they are doing!!!
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April 2019 by Tony Walker
Reginald Jackson and Joyce Turner gave great customer service and were very patient and helpful.
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January 2019 by Myra Newby
Great service
