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January 2024 by Melissa C.
#1. DEMAND A COURTESY CAR! #2. TAKE VIDEO! We have a 2009 Honda that's ALWAYS been serviced at Honda in FLA & never had any issues. Let's just say we will NOT recommend this dealership EVER! We broke down 4 different times after our first drive into this place & had to be towed BACK to the d'lership. We insisted on a courtesy car & TOW REIMBURSEMENT. We were told that our car should make it home, just don't put it in reverse. Well we were stuck on the side of the road, not once, not twice, not 3X, but 4 DIFFERENT TIMES.. AFTER EACH TIME WE WERE TOWED BACK AFTER THEY WORKED ON OUR CAR! Our panel lit up like a Christmas tree & lost complete power EACH TIME. THEN we were told there is oil leaking into the spool valve & throttle body causing the alternator to lose power & we should get an oil change & new spark plugs, too! After we do this, bring it back for the transmission when we can afford to do it. The d'ler said it's because we needed new catalytic converters. Then they said the EGR valve was probably bad since it didn't run right AFTER the transmission was done. We were told he forgot to blow out the EGR so that MAY be why it's running rough. When we first got in to drive it, it had no power & shifted late. The shifter itself wasn't even LINED UP correctly to see what gear the car was in! What dealership has a transmission tech ALLOWED to do such a crappy job?!? Well, finally THAT WAS DONE correctly $4500 later, now you need new CATALYTIC CONVERTERS. We did aftermarket because they quoted us $11,000! Yes, you read correctly! So, we ordered a 3 piece kit from Jparts $350 & were told by the Brannon tech one of them didn't fit properly. It did take some time for the delivery & they did provide a courtesy car. Ok, we ordered ANOTHER one from ROCK AUTO & it was installed. THAT was another $200. We had to pay labor for that of course, $179 per hour, we sank ANOTHER $1200 in our what used to be a "GREAT RUNNING LITTLE CAR." Our car only has 155,000 miles on it. We got it back after 5 months & within the first week our engine light came on again! They keep saying it's because our car is recognizing the aftermarket part as foreign & it throws the engine light on. It's a steady light, don't worry. It can be reset, but it will eventually come back on again since we went aftermarket. OK, NOT HAPPY ABOUT THAT EITHER. THEN, OUR ENGINE OIL LIFE LIGHT came on! We're like, WHAT!? We just had the oil changed, spark plugs, EGR, spool valve, throttle body, transmission, catalytic converters done and got the car back AFTER it SAT at the dealer for nearly 5 months & there's no oil? We took video after the car was turned off for 15 minutes & we were completely LIVID! NO OIL ON THE DIPSTICK!! JUST A TINY BLACK DOT ON THE VERY TIP OF THE DIPSTICK?! BEFORE WE SEEK COUNSEL , decided to call & tell the dealership what we just experienced. They said it's probably down a half quart of oil we said BULL. WE HAVE VIDEO FOOTAGE AND SENT IT TO THEM. They said we will send for a tow truck and check it. We said, NOT WITHOUT a courtesy car! They provided one that day via customer shuttle to the dealership & our car was picked up the next day via TOW TRUCK & when they got our car they put oil in it & when we went to pick it up it actually showed what it SHOULD HAVE SHOWED when we checked it! There's a huge difference on that DIPSTICK, the color is LIGHT GOLD like it should have been in the first place!! Can you believe this crap?! We have video checking the oil AFTER they put oil IN, proving their negligence! They didn't admit to anything of course, but thankfully, we have before & after footage! Techs that worked on our car are MIA. DONT BRING YOUR CAR HERE! The only nice thing you'll experience is their $mile$ in your face while you get $crewed! Just to be proactive.. don't bother replying to this post with the same mumbo jumbo speech that you take customer feedback s
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November 2023 by DeShaun O.
stay away from this dealership. They are not helpful and don't know nothing about the features of the car. Then will tell you different things about the down payment just to get you in there salesman said he would give me $500 if I came in and bought a car when I got there he like he didn't know what I was talking about, I would never buy a car from there. I should've read the reviews first so save yourself some problems stay away from Brandon Honda
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May 2023 by Belinda M.
If only I had read the reviews of this dealership prior to purchasing my car last July. My Honda Pilot Elite was my birthday present to myself. I actually thought I was doing myself a favor by trading in my Toyota Rav4. Every ride was comparable to that of driving an ATV. In addition, the navigation system was totally dependent upon your phone- which will lose power sooner than it should because the USB ports takes forever to get even the slightest charge. But because I previously owned a 2013 Honda Pilot, I was sold on getting another Honda Pilot. After all, during the entire time I owned it (6 years), I never had a problem beyond replacing the battery and the tires (once every 3 years).Days after my purchase, my car began having problems with the infotainment system. It went completely blank/black. I alerted the salesman, Kevin Malone, who apologized for the problem that I was having; but stated he had never heard of the problem. I sent him proof that it was a known problem electrical problem - with Honda SUVs. After the problem persisted, I came to learn that the screen didn't just go blank, it prohibited the A/C from working. This made driving in 80+ degree weather unbearable as well as dangerous. When I again notified the salesman, Kevin Malone of my discovery, he didn't ever bother to respond. I took my car in for service again. Even though the Service Advisor, Chris Coker witnessed the blank screen, the service technician was not able to replicate the problem once it was taken back to service. So, no change.By October, I had a new problem - I went to leave for the morning and my new car (which had 13 miles on it when I test drove on 7/5) would not start. I had to call AAA for a jump. Then I had to take the car back in again for service, battery was dead. By January, another problem revealed itself, but this one was more than an annoyance and/or inconvenience. Twice, the car completely shut off when coming to a light or stop sign. It happened twice. The second time put my daughter's (the driver at the time) life in serious peril. The car stopped, shut off and would not restart - all on a busy 3-lane, one way street. She was screaming in terror by the time she got me on the phone. Were it not for the police arriving and putting on their lights, it is no telling what could have happened. On 1/13/23, my car was towed into the dealership. On the following Monday (1/16), the service advisor, Gary Nichols, called me to recant the events of the two shut-offs (like I had already done multiple times on the day it was towed in - to him and others in the dealership). After that conversation, I did not hear from him or anyone at the dealership again - despite the fact, I had a boldly-label "loaner/courtesy car" which was vastly subpar to the one I purchased. It would be nearly four (4) months before I would hear from Gary Nichols again. He called in response to my inquiry about the status of my car. He offered two (2) different explanations: he lost the paperwork; and he thought I had already picked up my car. WHICH WAS IT? Nonetheless, he assured me that my car was repaired by uploading some software. My car was delivered to me the next dayWithin 3 weeks both the infotainment center and the engine stopping problems reoccurred. DO NOT PURCHASE A CAR FROM THIS DEALERSHIP. Both the Service and Sales department are defunct, dishonest and incompetent.
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April 2023 by Ashley W.
I have never had a worse experience with a car repair. They kept our vehicle for SIX months while working on transmission. We got excuse after excuse on why it wasn't ready. Managers were never available when we would try to call. When we were finally told the car was ready and went to pick up the car battery was dead to the point it had to be replaced. When we drove it home, it immediately had transmission issues. We brought it back and AGAIN and were told by end of week or Monday, nope....NOT A PHONE CALL OR TEXT after all this to tell us there was yet another delay. I cannot FATHOM treating customers like this. I don't know if it's because it's under warranty that they feel they can jerk us around, but I will make sure everyone I know never takes their vehicle here or much less purchases here.
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May 2022 by Ray Shaw
Fixed The Problem...
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November 2021 by Jennifer Pritchett Glenn
Location is very inconvenient. Recent service experience was terrible - they lost half the items in my glovebox and the issue was only dealt with after I made numerous phone calls. Some employees there are nice and they do a good job with my van normally (although I always get it back dirty), but after the past few weeks I cannot give a good review.
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November 2021 by Heath Mckleroy
horrible experience. They try to rip you off and have no interest in selling cars. They treated me like a piece of trash
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November 2021 by Myrtle Glenn
On time, great courtesy, easy financing. Friendly and cares about their customers.
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September 2021 by Charity D.
Brannon Honda is trash; specifically the service department. There's really no other way to describe it. We took our Accord to them in May to re-program a key that had stopped unlocking the doors. Night before it goes, car starts just fine with the key. The ONLY issue was the key wouldn't work on the locks, which the service dept. was well aware of as we called before taking it. Next day, service tech calls my husband to say something else is wrong. They'd fixed the key but now the car wouldn't start and gave him a couple things it might be (spoiler: was nothing he mentioned) and how much it would cost to check/fix it, at least $1500+. Reassures husband that it's programmed correctly; no way it could still be the key... EVEN THOUGH IT STARTED JUST FINE LESS THAN 24 HOURS AGO!! Husband is pissed but stays calm. Goes back and pays the $150 for the programming that didn't work and has AAA tow it home. You're probably wondering why I've waited to post this review. After sitting all summer, my husband found someone else to check it out.... He quickly figured out that the key was NOT correctly programmed to the car, fixed it and now it locks/unlocks and runs just fine. Oh and it didn't cost an arm and leg to diagnose and fix either. So yeah, definitely do not recommend Brannon Honda. I literally created a Yelp account to leave this review, hoping no one else will be treated like we were. I can't speak about their sales dept. but personally, I'd never purchase a car from a place that didn't have a decent service dept., just in case I ever needed their services. Funnily enough, we are planning to buy another Honda and likely would have went to Brannon since buying new this time. Definitely not happening now.
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September 2021 by Barbara Hill Shell
One of the easiest buying experience ever! Phil was the best salesman to work with
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September 2021 by Anna Jett
The BEST experience!! everyone was so kind and helped me get my car so fast and smoothly!! Highly recommend Kevin Malone
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August 2021 by Chris C.
I am reluctant to offer negative views. However, the female internet sales associate wasn't available for her appointment. So, my wife showed up to a very unhelpful sales manager who said things that did not lead one to have confidence in this organization. My wife doesn't recommend!
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July 2021 by Brian Maxwell
Car Deal Phil is one of the best sales people I've ever deal with. I highly recommend them
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July 2021 by Lorenzo Petty
Great customer service
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July 2021 by Adalena G.
I leased my car here and that experience was a good one but the service dept/parts is a mess. I don't know if they are short staffed or what but it has been well over a month since I've been trying to get my center console fixed and have been 3 different times now with no actual fix. I spent 5 hours there the other day without even an offer of a ride somewhere to then be told they needed to order a part which ended up being the wrong thing.
