-
December 2023 by Kereae Phillips
The young lady was very kind I did not have a reservation at this location but she still offered to help.??
-
November 2023 by Alejandro Michel Rojas
Very Rude girl on the country, my company did the reservation for a car and she said i need the company card to get the car, she wanna charge me 900 dollars extras and the car was already reserved for 200$
-
October 2023 by Richard Gore
Last minute rental from a diverted flight, and budget was the only rental agency allowing one way rentals. Tish was extremely helpful and friendly. Thanks Tish!
-
August 2023 by Joshua Brown
Terrible placeI reserved a car 2 weeks in advance.When I got there they had no cars, 2 people that had reservations were waiting for their cars, and they gave me a Jeep Gladiator.I returned it a few days laterThen they called the next day and said when I had it the windshield got crackedBULL!!!!!I returned it in perfect conditionThey are trying to charge me for something they probably did, so my legal department will handle it.
-
July 2023 by Jen J.
Incredibly poor customer service, so she, and after-hours assistance (nonexistent despite signs indicating someone will help you). It also seems staff is unfamiliar with electronic credit cards and, despite providing my phone so the card could be scanned, faced demands for a physical card - which does not exist. I had to give up that reservation and make a new reservation in order to get my car; and staff threatened me with refusal of refund FOR A PROBLEM ON THEIR END.
-
June 2023 by Cammi Compston
If you enjoy being extorted for extra money, placed on a do not rent list by accident and told you can’t be removed ever and having the worst customer service of your life then this is the place for you. However if you expect to be treated fairly and honestly then I highly suggest you choose another location and not this franchise location!!!
-
June 2023 by Brittany Jones
If i could give this place a negative 100 I will Do not I mean Do not rent from this location they are full it. the karen-Kendra wet dog smelling ssa is very rude and very racist she added me to do not rent list I will never deal with budget again. clearly everyone has a bad experience here the reviews are awful.
-
April 2023 by K K
This particular locations is run by total scam artists. I booked ( and paid for) a rental car online two weeks ago for my trip today. I get to the rental booth and the man at the desk tells me that I need a “ 4 digit code” to verify that it is indeed my rental car. Well when I called budget customer service, they have absolutely no idea what he was talking about! So after not receiving the rental car I paid for, the man at the desk tells me that the only option I had was to pay for another car. He told me the price would be $330 which is TWICE as much as I paid for the same car two weeks ago.I ended up going to enterprise and getting a top of the line suv for $150
-
March 2023 by Dawn Wolford
Took my money for a rental for my 19 year old son, after name and age provided when reserving car. Refused to let him pick up the car, claiming age is 21+. Agent hung up on me when I called about it. Main customer service number told me that they should have rented him the car.
-
February 2023 by Frankie
Be careful if they decide they don't want to rent you a car you might not get your deposit it has been two weeks now and I still don't have my refund, when I called them yesterday they lied to me and told me my money had been put back on my card the same day they took it quote.THEY LIED I also see budget only answers the good reviews WOW this company is a scam and I will be reporting you to the BBB
-
November 2022 by KL A.
Overcharged me with no recourse. The gentleman told me the insurance was a one time fee but actually is a daily fee. Dishonest people suck.
-
October 2022 by Bradley Lyons
The sign posted at the airport budget is a lie. The budget closes at 10pm no matter what. The sign says they man the desk until 11:45, lie. The sign says they have a shuttle to the main lot, lie. The sign says they stay until the last flight, lie. Take down the sign and just say what you're going to do is not stay for business and disappoint customers.
-
October 2022 by Zachary Cooper
These people are scam artists... I rent cars all the time and rented this one through Amex Travel (thank God). Everything was great until I got the invoice after returning. First the car charge alone was $200 more that what I reserved it for. The Kendra, the office manager, tried to tell me this was due to taxes and fees but it obviously wasn't....the line item receipt was clearly showing the car alone was $600 vs the $400 i was quoted. I had to work through Amex Travel to get this resolved.The car was also half way filled with gas when I picked it up. I filled it up to 3/4 full before returning and provided receipt. I drove the car less the 100 miles and was charged $80 for gas, even though the car was only half way full when I picked it up and returned 3/4s full. Kendra was incredibly rude about this and told me a manager would call me back. Despite following up with calls and email I never spoke with the other managers Ken and Donna so I have had to dispute the gas charge with Amex.If you are forced to use this subpar Budget franchise please book through a third party who will have your back like Amex Travel. Otherwise this place would've stolen ~$300 from me
-
October 2022 by Bradley L.
The sign posted at the airport budget is a lie. The budget closes at 10pm no matter what. The sign says they man the desk until 11:45, lie. The sign says they have a shuttle to the main lot, lie. The sign says they stay until the last flight, lie. Take down the sign and just say what you're going to do is not stay for business and disappoint customers.
-
September 2022 by Ian Caen
Had the vehicle I needed, on time...made reservation 2 days in advance. Good service.
