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June 2023 by K P
The lady, I forgot her name but she's a black lady, picked up the car, took a few minutes which surprised me bc I use to have to wait in enterprise for awhile, came back dropped it off and the same lady. She is phenomenal and her customer service is amazing. I will definitely rent at this specific location again and I recommend this place.
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June 2023 by Mohamed Haithem Oueslati
Budget service is bad !! No Car unavailable at this location, don’t choose this location for pickup your car , also unprofessional agent, she said we don’t have car here ,no sorry , nothing just if you need to cancel she give me the number to make my cancellation easy ,is crazy
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February 2023 by Christopher C.
Last minute car rental.. they were nice , helpful and courteous. Thanks team for making everything stress free
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January 2023 by Black Swan
I read these reviews and I’m just going to say EVERYONE IS ENTITLED TO THEIR OWN OPINIONS! I believe it’s how a person approaches a situation as to how that situation MAY BE HANDLED! With that being said, I have experienced nothing but GREATNESS from Mrs Angela. I’m consistently on the go, traveling in & out of Birmingham ALOT & I can honestly say Mrs Angela has AWESOME patience. During a lot of my “LAST MINUTE” runs/decisions, she has been helpful for me. Even when I’m trying to budget but want a nice & spacious vehicle, Mrs Angela uses her time to make her customers feel valuable. The south side is a busy area itself. Plus the downtown area is expanding so business will grow with them because the area is walking distance convenient. Especially for college students & hospital employees. I rather deal with Mrs Angela than the Birmingham Airport any day. I never had a problem with her customers service. She has always been respectful when I called and I can honestly say I KNOW IVE CALLED SEVERAL TIMES TO HER STORE WITHIN A 30 min time frame lol. Each time Mrs Angela sounds as if a new person who is calling for the first time. I recommend all my fellow truck drivers to visit Mrs Angela in Birmingham when we visit family. She is the best and if u give her time to get what u want, SHE DAMN SURE GONNA MAKE SURE U SEE IT IN THE LOT WHEN U ARRIVED! I love her! She leave, US TRUCKERS LEAVING….PERIOD! U never know how a person’s day is going thru or what their week has been like. Respect & Gratitude goes a long way in this day of life & this is coming from a family member of the Mayor of Bessemer.
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December 2022 by Brian Pilling
The price was very reasonable. The vehicle was very clean and drove perfectly. The staff were extremely courteous and polite. I would definitely rent from here again.
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December 2022 by M King
Terrible customer service and rude staff that yells at you and calls you a liar in front of other customers. The documentation they tell you need over the phone is apparently not good enough for the location. Just rent at the airport and save yourself the hassle of these incompetent neighborhood locations
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December 2022 by Anna L.
Please stay away from this location. Rude, unhelpful, they don't have any cars on the lot for you even if you pre-pay for it in advance. If you want to use Budget in Birmingham, make the effort to go to the Cahaba Park location or spend the extra money to go to the Enterprise right down the street if you can.
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November 2022 by Sharon Jenkins
The representative was very pleasing and knowledgeable of her job. Very nice Lady.
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August 2022 by Joey Wells
Always easy to get the rental I need and quickly in and out whether picking up or dropping off. We very much enjoyed the 2022 Jeep Grand Cherokee we rented for our beach vacation! I did find a sunglasses carrying bag that had pot in it after we'd driven 400 miles to the beach. The vehicle wasn't very clean either, looked like whoever had it last just went through a car was but didn't bother cleaning the inside or the windows. I guess they'd smoked some pot before returning it and just didn't care. When I rent a vehicle I always make sure it's been fully detailed before returning it.
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August 2022 by Robert Jacobs
Today I was told to "go back to where I came from". Bad customer service at this location. Angela was rude and unhelpful.
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July 2022 by Elisha Dudley
Great customer service every single time. Great selection of vehicles.
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June 2022 by Carlos Holman
Always make sure you feel the tank back up and clean your vehicle or truck out for the next person can have a comfortable experience
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June 2022 by Blue Sparks Enterprizes LLC
We’ll I can only say that just because some of us could be having a really difficult journey with serious car problems to take it personally is poor customer service You know what I mean and who I’m talking about we would not go back in a crisis very sad
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January 2022 by Nicole Watts
I was completely shocked with my experience at this location… in the BEST way possible. Every time I typically try to rent a car, it’s not the most pleasant due to not having consistent good service at different rental car companies. I notice most staff at rental car companies seem annoyed and not as helpful. I noticed this location was different when I called them to ask questions and the person that answered was extremely nice and very helpful with giving me clarity. I believe her name was something like Vickie. I had a good feeling of giving them a chance after my conversation with her because I originally considered using Enterprise. In addition, I received a reminder call from the manager which was a touch of detail I didn’t expect. I verbally said to myself, “Wow. They even care enough to give reminder calls?” No other company has ever done that.When I got to the location, I was greeted by Vickie and Ms. Angelia. They were so calm and welcoming, which is something I rarely see at rental companies. My process of getting my rental was TOO EASY. I was able to drive a nice brand new Toyota 4 Runner with 8 miles on it and the price was great along with the car’s performance. I returned my car to Ms. Angelia and that was an easy process as well. My entire experience with them was super pleasant. I HIGHLY recommend this location. I can’t wait to use their services again in the future.
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January 2022 by Nicole W.
I was completely shocked with my experience at this location... in the BEST way possible. Every time I typically try to rent a car, it's not the most pleasant due to not having consistent good service at different rental car companies. I notice most staff at rental car companies seem annoyed and not as helpful. I noticed this location was different when I called them to ask questions and the person that answered was extremely nice and very helpful with giving me clarity. I believe her name was something like Vickie. I had a good feeling of giving them a chance after my conversation with her because I originally considered using Enterprise. In addition, I received a reminder call from the manager which was a touch of detail I didn't expect. I verbally said to myself, "Wow. They even care enough to give reminder calls?" No other company has ever done that. When I got to the location, I was greeted by Vickie and Ms. Angelia. They were so calm and welcoming, which is something I rarely see at rental companies. My process of getting my rental was TOO EASY. I was able to drive a nice brand new Toyota 4 Runner with 8 miles on it and the price was great along with the car's performance. I returned my car to Ms. Angelia and that was an easy process as well. My entire experience with them was super pleasant. I HIGHLY recommend this location. I can't wait to use their services again in the future.
