-
December 2023 by Monica Morris
I dealt with Glennda at pickup and drop off. She’s friendly, efficient and knowledgeable, everything you’d want as the face of your brand.
-
October 2023 by Edina von Rottenthaler
Woman at car rental desk at Cahaba Park location on 280 was very unfriendly from the time I entered the building , she unlocked door from inside without opening and saying hello .The whole visit thereafter with me was very rude and attitude driven . Would never rent a car from that location .
-
April 2023 by Geri D
Had to wait forever to get car because there was only one person working. The final price was MUCH higher than what I was told, they tacked all kinds of charges on in the end. I hate renting cars..
-
April 2023 by Keyona Carter
Terrible communication. I made a reservation and called in advance to see what I would need exactly since there was a change in address, I get there with the forms I was told to bring and the lady told me I couldn’t get the rental because I didn’t have the “qualifying documents” after explaining to her what was said to me on the phone.
-
March 2023 by C. A. Powell
Rented a CAR, yes, a car here!! Not just trucks. Car was waiting for me at my reserved time. No delay. Return was seamless. In walking distance of a couple of repair shops if you need a rental during repair.
-
February 2023 by Teresa A
Wonderful customer service! I’ve used this location several times before and I was reminded again today that I don’t need to go anywhere else, I’ll be taken care of perfectly here. Very welcoming and attentive staff.
-
December 2022 by L B.
I booked my truck rental online a week prior to pickup. Upon arrival, I was notified that they didn’t have the size I reserved, but I got a free upgrade. Customer service was great and I was in and out with my rental in no time. I gave it 3 stars because my truck was dirty and I had to go back in to have damages notated on the truck that wasn’t already recorded.I highly recommend that you confirm all information is correct and notated before driving off.
-
September 2022 by Brandon Thomas
The place Never has the truck you need in stock alway has to order it and wait a few days
-
July 2022 by S F.
Budget @ this location is excellent. It all comes down to Glenda & her caring and ultra responsive approach to helping her customer. Thank you so much!!
-
April 2022 by Bama T.
I had a great experience with this Budget rental location. They answered my questions and were very helpful and flexible with me when my plans changed. The agent was very courteous and helpful, and my car was great.
-
September 2021 by Jessica Jones
Worst experience ever. They added stress to an already stressful moving situation. Terrible customer service, acted like I inconvenienced them by giving them business. Tried to charge me for 2 extra days bc they are closed early on Friday and aren’t open Saturday and Sunday?! Ridiculous. I even called ahead of time to ask about it and they never mentioned that. I would recommend not using them even if somewhere else costs more- not worth the hassle.
-
August 2021 by Rod Hennessy
Surprised the truck made it. Sanitize? Forget it. That truck was full of trash and even some guy's shoes. Had to knock and knock during open hours to get someone to the door.
-
August 2021 by PantherBuddy 0
Very nice staff. Great location. Not a big selection of cars.
-
August 2021 by Maria Luisa G.
I just want to take a minute to thank Jasmine in Birmingham Alabama She is amazing!!! She was so kind to us. I'm from California and I came in to rent a truck to move my daughter in to college, during this difficult transition I'm glad that someone brought me a smile. God bless you Jasmine
-
July 2021 by Susan B
Quick easy pick up and drop off. I am sorry I do not remember the agent's name, but she was extremely pleasant and professional.
