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April 2024 by Amanda Bilbo
Worst company ever. Made a reservation for a 26 foot truck 4 days in advance. I was moving my stuff out of a storage unit in Florida. Drove almost 600 miles to pick the truck up and they don’t have it. I then told them I would just cancel this reservation and go to Uhaul to get a truck since they did not have the truck I reserved, they proceeded to tell me it would be a 150.00 cancellation fee. What? I make a reservation for a truck, get there to pick it up and you don’t have it and you want to charge me 150.00. Stay away from this company.
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January 2024 by Lynda
Great selection of vans and large trucks at a reasonable price
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October 2022 by feelinglikesavage apl
The truck we rented did nothing but shake going down the road at all speeds
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November 2021 by Chester R.
The service here is terrible, in addition, after departure, you may find additional charges not agreed to. I rented a car and paid in full, upon my return home I had an additional charge that was not agreed upon. I highly suggest you pass on this location.
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September 2021 by Conrad M.
Prepaid for vehicle months ago. Now no vehicle available. Per manager, Christy, this is a franchise and are not responsible for corporate reservations. Don't rent from these people if you expect dependable service. And don't prepay for vehicle.
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May 2021 by Delia Gifford
Very disappointed, not right size, truck very dirty,uhaul blankets all over back of truck..when time to return truck there's no one to ck u in ... you leave and drop key.then you get whooping charges.
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September 2020 by Patricia Ann
This review is regarding the Crestview Florida Budget Rental.
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July 2020 by Cedric E.
First off, I've rented from this location several times. However this last rental experience was enough to make you pull teeth! I booked a pickup truck online through their website. Once I got to the location. After I've given my identification and credit card. I'm then told they don't have a pick up for me to rent! REALLY? The associate helping me had the attitude of it is what it is...take it or leave it.. After complaining that I booked a pick up. There was no apology. I was only told that I could upgrade to a minivan. Oh yeah, I was assured that a minivan is an upgrade from a pick up. That made me feel so much better.(NOT!) The associate saw the frustration on my face! YET she tried nothing to make me feel better about the experience! I asked about my AAA discount. I was told that I had to book it online or book it through AAA! WOW!!! I can't forget the "wumdinger" of them all. I asked the associate when is there a pickup scheduled to come back in? She told me there was one scheduled to show back up at 5pm! BUT... there would be NO ONE available to clean it! WOW!!! So why in did you tell me about it then? The minivan had damage to the fender. I had to point this out to the associate. She wouldn't walk out to the vehicle. I had to drive it to her. It was just a bad experience people. After I returned the vehicle they still didn't give me my AAA discount. I know they can do it manually. Because they've done it for other renters I know! I should've been compensated just for the foolishness I had to endure. Needless to say.. I WILL NOT RENT FROM THIS LOCATION AGAIN! Unless.. I absolutely have no choice but to rent from this location! I don't have to beg any business to take my money especially this one! The customer experience with this one particular associate was bad!!! I don't usually call names... So I'll leave her initials. (B. F.) And for those of you that book online. Be careful, there is a drop down box for AAA, AARP, Government etc discounts... BUT.... they don't show. You must type them in yourself. The website doesn't tell you that information. You just have to figure it out. Imagine that! I hope this review helps someone. I'm done!
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April 2020 by Jordan B.
I would give them ZERO stars if u could. They are racist against whites. I will be cancelling my business account. I rent 30+ cars a year and I will be giving my service to enterprise instead. Drove right down the street and was helped NO PROBLEM.
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July 2019 by Heart Sigh
Do not rent from budget. They are cheap for a reason. We rented a truck and bar trailer from them for a move. When we got home to load we found the trailer was messed up. After reporting it they came out to repair it. Unable to repair it they replaced it delaying our departure over a day. Also we were told a 16 foot trailer was good for a 2 bedroom apartment. Turns out it wasn't so we had to rent a second truck to move. When we finished the move I called to let them know our problems and they had in their notes we had loaded a vehicle overloaded with belongings which caused the trailer problems. We didn't even have a vehicle on the trailer until we got the new one delivered. They lie to cover their mistakes and can't be trusted. We will never use them again and I suggest no one else does either. They get negative ratings!
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March 2019 by Ben Schultz
THEY DON'T INSPECT THEIR VEHICLES STAY AWAY!!! This was the worst experience that I have ever had with a company ever. I didn't believe the horror stories until I experienced it myself. Used their truck rental to move to Colorado over the summer. made it 20 minutes out of Birmingham then the truck broke down, took them 4 hours to send someone out to get it fixed. once we got back on the road it broke down again 10 minutes later. After another 5 hours of waiting on the side of the road in 95 degree weather for them to send someone out to "fix," another issue. Also they didn't bring any water we requested for us or my dog who was overheating. So after all that they barely got the truck to run, we got to drive to denver with a blinking check engine light, worst most anxiety inducing drive of my life. This also forced my gf to miss her job interview, thanks budget! Of course we asked for a refund for being placed in a dangerous and horrifying situation. Budget offered less than a 10% refund, a slap in the face after everything we went through. Do not rent with this company!! They will probably respond to this review with some bs response saying how they value their customer experience or something DONT LISTEN. This company will put you or your family in a dangerous situation, leave you and all of your stuff stranded for hours without help, and then not give the slightest bit of care or concern because their reputation is already horrible. Please please please put in some extra money for a UHAUL or Penske its worth every penny!
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December 2018 by Erin Edgemon
Horrible, horrible, horrible customer service. No customer service really. This is the only Budget location in the Birmingham area where you can get a truck with a tow dolly. I had a reservation for weeks and they call me about a week (Christmas is during that last week) before I am scheduled to pick up my truck and tell me there are no trucks!!!!! That's what a reservation is for, folks. Be forewarned. They will leave you in the lurch for no reason.
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September 2018 by Tim D.
We rent a few times a year from this location and have always been very happy with the service and auto.
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April 2018 by Shakira Grimes
Dropping off was very difficult we called customer service and they said it was a box but we looked around the parking lot and by the Budget building and did not see one. He suggested we coming back in morning (which wasn't an option) or drop off at Airport location. We went to Airport location and they stated they could not take it and that we had to go back to other drop off location. They made it frustrating to rent from them every since we got it they system declined our cards with had plenty of money on it! While we had to drive back and forth to the locations that was more gas getting eaten up and I know they will try to charge us but I'm going to put in complaint in the morning 4/23/18 and see if they won't trip because this was too much to deal with!
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June 2017 by casey kramer
Extremely poor customer service.
