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March 2024 by K Marshall
This was the most disgusting meal I've ever had from Chipotle. The steak was raw on the inside, chicken was chewy with fat on it and they don't know what shredded lettuce is. I would give the middle finger if it was an option. They lost my business for ever.
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March 2024 by Vianey Valencia
The food was raw and not well cook. The rice was so hard and the Meat raw. When I placed my order they were running out of beans so I asked the lady to put more beans on my bowl so in a very rude way she told me to get out of the line and wait until they cook more beans because I can't hold the line. Restrooms were awful and the trash was over filled. I will never return there not even for free. Service and environment terrible. This location used to be the best few years ago.
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March 2024 by Shane Newell
Enjoyed visiting this Chipotle location several times. Extremely friendly staff who gave out generous portions. Definitely coming back!
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March 2024 by Cheryl Johnson
The place was dirty, and the service was awful, so I left.
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March 2024 by Tiwanna Knight
My go to lunch or dinner.
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March 2024 by Jeremy Rollins
This location either needs to go completely mobile orders only or in store ordering only. They can never seem to keep up with the demand of both. Food I ordered last night was tossed in the bag, so sauce spilled over Quesadilla making it soggy. The rice was also still hard and undercooked like another reviewer stated. And then you can’t even get it corrected because you’re communicating with a robot in the App trying to request a refund or credit.
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March 2024 by Megan McDonald
Rice was not cooked, so many hard pieces chicken was burnt to the point it was hard to chew. Staff was really rude. Asked for basic ingredients and kept being told “don’t have it.” Please go to another location, I swear we always have issues with this one.Edit: I looked at the other reviews and it seems everyone is having issues here. They really need to be reported for a health inspection before someone gets really sick.
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February 2024 by Vicki Halt, Realtor
We were in town staying at the Hyatt across the street. When we arrived at the restaurant, they said we can only do an online order due to an exhaust issue issue. Folks were not supposed to come inside. Although the staff was friendly, they were completely swamped, and all the food production was very messy. The food tasted OK, but they are running anything but a tight ship over there. Food took about 40 minutes to come out after ordering.
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February 2024 by krystine peak
If I could give zero stars, I would this place used to be great and unfortunately it’s the closest one to my house because I live in alabaster. The employees are unprofessional sloppy, and just plain don’t care. I’ve been to this location multiple times and they have ran out of things like sour cream cheese, guacamole at 4 o’clock in the afternoon, the manager is clearly not accountable for this location. I beg chipotle to put one in alabaster Alabama because I will never come back to this location.
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February 2024 by Zerica Moss
Came in the other night a few minutes before closing & the associate named Alandria provided wonderful customer service even with it being close to closing time. She had a great attitude & made sure I was satisfied with everything.
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February 2024 by Debasmita Behera
I ordered a veggie bowl and the quantity of the food they are serving is very less. Very disappointing.
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February 2024 by Lee S
My rice was crunchy and not fully cooked.
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February 2024 by J. H.
The white lady with red marks on her face has a nasty attitude . No wonder everyone else looks miserable in this establishment. Her attitude even affected me such a negative atmosphere.
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February 2024 by Caprena
It’s LITERALLY PLASTIC IN MY FOOD!!!!!! Also, this LOCATION IS ALWAYS NASTY THE FOOD BAR WAS COVERED IN FOOD.!!!
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February 2024 by Greer Barton
The worst beans I’ve ever had it taste like chalk and deep fried
