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February 2024 by Janel Benoit
Stayed here many times. Always clean and staff nice. However, the strong perfumed smell is overpowering and gave me a headache. Makes me wonder if they have some bad odor they are hiding. ?♀️Food & drinks: Only vending machines that don't take credit cards.
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February 2024 by Kendall Baily
This place is decent. It’s clean. You can tell the hotel is a little older, but semi updated. Fairly large room. Free parking. 10 minute drive to downtown. Breakfast was adequate. The coffee was terrible though. The worst part is the smell in the hallways and entrance. I don’t know if it’s cleaning supplies or air freshener, but it’s way too strong. I would give this place 4.5 out of 5 stars if I could. Good for a night or two, but far from luxury.
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February 2024 by Tomomi Ota
Pro: front desk- very quick and friendly service.Con- strong perfume like smell throughout property. Room was very smelly and we had no hot water to take shower around 9pm. Surprised to see many 4-5 stars honestly. We use comfort inn CrossPlex usually and we will stick with the location going forward.
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January 2024 by Tina Goree
I went to see if they were taking applications. The front counter lady said no. That's fine, but she was not pleasant at all. Her dismissiveness was just as funky as the cleaning lady who passed by. Both of them was musty af. If the rooms are indicative of those two women in terms of cleanliness, that place is in major trouble.
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January 2024 by R J
Stayed here a few times. Rooms are always clean and comfortable. Rates seem reasonable. Breakfast is not quite a buffet but it's a step up from continental, including things like grits, eggs, and sausage. Staff is courteous. Check-in/check out is quick and simple.
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January 2024 by Betty Dawn
Room was nice, clean and spacious. It was an overnight trip and was conveniently located. Friendly staff. Felt safe. Plan on staying for another overnight trip soon.
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December 2023 by allison cook
Great rooms service and breakfast. Stayed 2 nights to see Pentatonix concert.Rooms: Dog friendly hotel.
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December 2023 by mie coe
2023 BIRMINGHAM
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December 2023 by Rose Carter
Comfortable beds, smelled and looked clean (checked for bedbugs and it was clean as a whistle), nice hot water, only issue was slamming doors in the hallway in the night but that's not the hotel's
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December 2023 by William Douglas
Pros:: Service at the front desk was quick and straight forward. The rooms are quiet and away from busy streets.Encouragements:: it would be great to have a higher quality yogurt (chiobani?) And peanut butter (jiff?) At breakfast. And actual coffee (rather than concentrate from a bag) would be ideal.
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December 2023 by Zachary Warren
Stayed here for a quick weekend trip to Birmingham. The rooms were clean, every staff member was kind and responsive, and the location was perfect for what we needed. Nina at the front desk, in particular, was incredibly accommodating, helpful, and kind!Nearby activities: Red Mountain Park
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November 2023 by Becki G
I’m at a loss as to how to review this hotel. It’s in a good location, and is clean and attractive. The staff was really sweet. The breakfast ok. However the awful perfumed scent was overwhelming. Not a good place for anyone with allergies or scent sensitivity. The place is sealed up like a tomb, so no possibility of getting fresh air. Please please Comfort Inn clean with something in scented. I’m afraid to go to any other Comfort Inns for fear of a similar nauseous experience.
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November 2023 by Beth Segal
The room was clean and comfortable. The bed slept well. It was on the soft side. I hate most hotel beds, but this one was great! The front desk staff was nice and fast at checking us in. I would recommend this hotel.
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November 2023 by Kenny Hooks
My wife booked this room for a family wedding. Room was half way cleaned. Found hair in bed and bathtub. Clothe chair had several stains and floors in bathroom sticky. One of the pillows in our room didn’t have a pillow case on it, asked for the “Manager” and he told us he was unable to give us a pillow case because the only people who had access to the linen was housekeeping and they left at 3. When returning from dinner, in the parking lot I was approached by a man claiming to be homeless asking for money. When I tried to walk past the man he blocked me momentarily then let me walk by. When I entered the hotel I alerted the staff (manager, who didn’t even get out of the chair )of the man in the parking lot and looking toward the camera screens on the wall told me he didn’t see anyone. We went to our room, packed and left immediately. Not only does this hotel have cleanliness issues but the safety of their guests is obviously not their priority. We had prepaid for our room and we requested a refund and we were refused a refund by the totally unconcerned and useless “manager”
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October 2023 by Sam G. We Win Everytime!!
The room they gave us, for 11, the door did not lock. That is very bad. I also didn't like the fact that the fitness room closed at 10:00 p.m. What's the point of having a close time on the fitness room?
