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February 2024 by denise burfield
I had a Covid test delivered to my home because my son is Covid positive and I feel I might now have it. When I opened the box, it was missing the 2 tubes. I called the store and they said they can’t deliver a new one, I’ll have to come to the store with the other one and get a replacement. This seems quite risky. Your store would rather a person who thinks they’re Covid positive come into your store because your brand of Covid test was missing something rather than have a new one delivered. I’m a nurse. This seems pretty ridiculous. I have a fever, sore throat and extreme fatigue, but now I have to drive to your store because I paid for a product that did not have the sufficient materials in it.I have no other words to say except that makes absolutely no sense at all. I didn’t make the error. Your store did or whoever makes the CVS brand Covid test. Maybe I should have purchased a different brand. Very poor judgement used in this situation.
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January 2024 by IamBlessed
I am NEVER filling here again!!! I needed my Asthma medication and Alex, The pharmacist closed the pharmacy window in my face because “she been there all day and I came 5 minutes before closing!!” Keep in mind she had my prescription for five days and it should have been entered in the system by now!!
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November 2023 by Carleatha Cunningham
Very clean, greeted as I walked in door. Offered to help me find anything . The best customer services I’ve had in a long time.
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October 2023 by M C
Young man at checkout was polite, helpful and patient . Great experience.
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August 2023 by Tonya Mazingo
After looking for over three hours I was helped by two of the most helpful and kind people ever!! Kathryn and Chase are awesome!!!
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July 2023 by Dee Stoud
This CVS used to be my fav place to shop and get my meds. I guess they are so busy or understaffed, until the community feel is not the same. I love Ginny and Sam in the pharmacy. They understand my needs.
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July 2023 by L Fei
Bad service. I see the tape on the table. The lady requested me to buy a new one for the ups label.
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April 2023 by Deborah Kelly
I was trying to pick up my insulin and the the pharmacy tech wouldn’t accept my insurance card. I’ve always gone to cvs with this exact insurance but it lapsed in between contracts at my job so I had to show the insurance again to get it going again. My husband had to go in and argue with them to finally take the insurance so I could buy the insulin. And at the end of it all the pharmacist told my husband he „got lucky this time“. On top of that, the pharmacist told my husband its „not a pharmacy card“ to which my husband pointed out the RX Bin on the card. The people working at this pharmacy are rude and will make your day much harder than it needs to be. Save yourself and go to the cvs on Gadsden highway instead, they’ve always been great. We only went to this one today because the Gadsden one was out of stock on insulin.
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April 2023 by Talishae M.
I'm currently standing in the pharmacy speaking to a very rude and unprofessional pharmacist. Some kind of way the system didn't update my care card when I did it online. I have a $4 off coupon that I wanted to use. But because the phone numbers don't match there's no way I can use the coupon. I was told by the front counter to come back to the pharmacy and have them pull-up and verify my info. I spoke to Kim today n the pharmacy that was so rude and unprofessional that I had to bite my tongue. She stated that it was only $4 off and couldn't understand the problem. I explained to her it wasn't about the $4 off and that I have over 5 prescriptions that I get filled here and I wanted to make sure all my information was correct. Ms Candice and Kathryn were the only people that seemed to be concerned about my situation. I truly thank them. Seems like this CVS has a revolving door of unprofessional pharmacists. I've been going to this location for over 6 years and this will be the 2nd time I've been so humiliated that I wrote a review. Someone needs to explain to Kim that a simple $4 off may not mean much to you but it could mean everything to someone else. I guess we came too close to closing time for Kim to care about customer service.
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March 2023 by Frank Chambers
Great store, Great pharmacy and Great staff.Highly recommended!
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December 2022 by Tara Lewis
This store really is terrible. The customer service is nonexistent. Cashiers give you the wrong information then can't even help you at the register. I always wondered why it looks so empty and dark when you pass by but i guess it fits the service
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August 2022 by Don Wren
Always in & out quickly. Friendly staff.
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June 2022 by Sav-a-Holic Mom
I must say, I have been coming to this CVS for years and not one bad experience came my way. When the store is out of stock on certain items, comparative to my coupons. The store manager does honor them at times.As a customer, I want to apologize for those who had a bad experience at this location and say try to give them a second chance.I did save some chump change such as $16.93. Not bad compared to my usual savings.Pros:Friendly atmosphereCashiers and managers resolve issues professionally and they are knowledgeable. “Shout out to store managers Scott and Kathryn they get??????????”Convenient locationHandicap accessibleBell ringerCleanIsles are spacious and no blockageShelves fully stockedAlways have daily salesRewards program, as you already knowMobile appKiosk availableAvailable shopping carts and baskets (semi-good condition)MoneyGram and money order servicesPicture development service (still available for those who are quaint) ??Cons:Truck day vary and comes once a week (must call to check if item is in stock)Limited pharmacy technicians (may have to wait a few minutes for service) but they will help you when the time comes.(2) Self check-out (beware sensor is sensitive, so you must tap every item in bagging area to detect if item was placed in bag). Options vary to use card or cash at machines (just a heads up)
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June 2022 by Gabe P.
This location has self checkout. I think this option is fairly new. I needed to grab some pain reliever so I came here , since there's never really a crowd. The store is orderly. Didn't have much interaction with the staff. Prices are fair and comparable. I was able to get in and out quickly. Located right off Chalkville mountain road.
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March 2022 by Kristy Goeb
Picked up pictures today that I did on line and everything white was blue and look so bad when I got home and pulled them out to look at them I ended up just trashing over half of them.
