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February 2024 by Joshua S
Second Doubletree hotel in Birmingham with two months in which the staff has been confrontational. Picked room in app to find out I was assigned a different room by hotel. Desk couldn't tell me why I was moved but stated I hadn't chosen a room to begin with. Instead, was given a handicap room that had a urine smell. Will have to go back to staying in Marriotts in Birmingham.
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February 2024 by Tiwanna Knight
Great place to stay! Very nice customer service. Best cookies ever!!!Rooms: Spacious and clean.
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February 2024 by Tony Wyman
My room was nice, but the shower door was installed incorrectly and allowed water to leak all over the floor. Breakfast for $18 was similar to what other hotels offer gratis. The coffee was terrible. On the positive side, the area is nice and safe and the proximity of restaurants was a plus.
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February 2024 by William Bush
We recently stayed at the Hilton Hotel over the weekend and liked the renovated property with updated fixtures, including a stylish barn door for the bathroom. The lobby had a modern update that felt current. The staff was welcoming and accommodating. They offered a continental breakfast for $16 and a full breakfast for $18, which provided options. The hotel was fully booked due to a big volleyball tournament, but despite that, we had a comfortable and peaceful sleep on a soft mattress. The water in the shower was hot with great pressure. The only downside was that, being a renovated property, I couldn't be certain if a service animal had been in the room prior, which triggered my wife's breathing. However, overall, we had a great stay. The staff was awesome, and the interior of the building had a modern touch that felt like we were in the year 2024.
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January 2024 by Jeremy Graves
High traffic location but central to
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January 2024 by Carolyn Rogers
Had an great stay overall. The first room we were put in was suppose to be out of order because the heat was not working. Still not sure why we were put in this room but after we were settled and unpacked. Anyhow, we were accommodated with another room with no hassle. My room was very clean and absolutely no problems (missing a clock). Everything was great and the location is awesome. Enjoyed my stay and will be back again!Food & drinks: Restaurants and gas station is near
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January 2024 by Jon Hinds
A room was newly renovated. The hotel, bar and room was great.
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January 2024 by Nicole Hallery
Room had a very bad odor upon arrival so they put an air purifier in my room. Then I find a bed bug in my room. Googled everything about bed bugs and it’s exactly what I found. One of the most overlooked signs of bed bugs is the bad odor that smells like mold which is how my room was upon arrival. Yet the front desk staff didn’t believe that. Just Google it. The scary thing is the staff didn’t seem very concerned about shutting down that room and getting it thoroughly cleaned and sanitized after I alerted them about the bed bug. Be aware of bed bugs before staying here and check your beds beforehand.
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January 2024 by R Libal
A micro wave to heat in-room coffee would be great.
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January 2024 by Savannah
Very clean hotel and up to date. Staff was super nice. We stayed one night with no issues at all.
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January 2024 by Tyler G.
The lady at the counter was super nice. She had cookies baking in the oven for all the new guests. The room was very clean. There was plenty of parking. And the best restaurant in Birmingham "PERRY'S" is on the other side of the parking lot. The hotel and restaurants are in their own part of Birmingham, which have plenty to do and shop without all the traffic and paid parking. We love it here.
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January 2024 by CJ Lang
RUDE STAFF. Front desk staff was very immature. Not helpful - was not busy being social with each other behind the desk. Room had a bad odor. Empty shampoo and conditioner bottles in the shower. Wanted you to pay for a breakfast that is free in most other hotels. Although the location is good, not worth the stay when there are other hotels in the area.
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December 2023 by Ron
Nice stay and near the highway. Quiet area to have great sleep. Everything was clean. My only complaints are: Only 1 face cloth! And at 944 am on December 21, 2023 the Elderly Caucasian Lady at the front desk saw me coming and purposely turned her back to me. Zero Customer service skills and should leave her Racist views at home. I didn’t like that. The Parking lot was crowded and had Large Ketchup bottles on the ground but I got there late so that could’ve been dropped recently. People are always in the Parking lot so I guess some live there. Furniture is outdated. Shower floor was dark and used to be white.
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December 2023 by Cansev
There was a coffee machine in the room but no cups, the ice machine wasn't working, no toiletries, no fridge in the room, also the extra pillows we asked for were never sent.Rooms: AverageWalkability: Not
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December 2023 by Raymond Shoults
I’ve been there, refinishing the
