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October 2023 by John Mark Harris
Well, folks, this place barely gets 1 star from me. I was a first time customer prepared to give them $$$$ and unfortunately I doubt I’ll be returning. It only takes one bad apple to spoil the whole barrel, and that’s what happened literally the second I entered the building. I’m not sure if it was a case of ageism, homophobia, or just plain general discriminatory behavior against the handicapped……good news though is that it was solely on the part of ONE SALES ASSOCIATE who needs to go actually do his job rather than intimidate a customer. Everyone else I encountered was great, but first impressions are important to me and Drivers Way FAILED miserably in this regard. I’m taking my business and my $$$$ a few miles away to CarMax, where you’re not treated like a shoplifter from the moment you walk through the doors. :-D
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July 2023 by Stephanie Honeycutt
Chris was excellent! While we haven’t bought (yet) we have his card and hope to return once we decide exactly what size vehicle we want!
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June 2023 by Greg Milam
Can't recommend them enough. Woke up today thinking we were buying a new Infiniti SUV - My wife found a 2023 used one here that we set up an appointment to look at. Midstream, she found a different make that she wanted to see, that was at the Pelham location. A quick call to ask if they could bring it to the 280 location so we could see both at the same time, and no problem - the car actually beat us there and we bought it. Marshall was awesome to work with - it's never a quick process to buy a new car, but he made it as smooth, quick and seamless as possible. Will look to them first when we decide to replace another vehicle.
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April 2023 by D N.
As a long time customer of Driver's Way I am disappointed with new management that has decided to eliminate some of what I would call 'legacy' sales people that we have dealt with for years for no understandable reason. Trying to find a place to do business with that provides exceptional service is always a challenge , especially in the world we live in today and every once in a while you get lucky and find a super star that not only represent the brand well, but make you feel as you are the only customer they deal with. This was the case with one manager at Hwy 280 location and we referred countless friends and family. However, not anymore and Driver's Way has lost a customer.
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April 2023 by Patsy Seale Cairns
exceptional personnel. chris in service was a pleasure to do business with. solved my problem and even had my car ready early
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April 2023 by Scott Evans
Great experience and friendly salesman.
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March 2023 by Sabrina N Carpenter
Completed in a timely manner- good service and clean, friendly environment.
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March 2023 by Mike Burroughs
Quite honestly the easiest, most laid back car buying experience I’ve ever had. Marshall was extremely easy to work with, with zero pressure. It was so low key that I was almost skeptical because I kept expecting the “gotcha moment”, that never came.
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December 2022 by Dylan Daring
Sold us a bad maxima for a bad price. No warranty either. Not a very good dealership.
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August 2022 by L A Provost
The service department is awesome. Don and his team are exceptional and the most professional team I have seen in a long time. They are working under extreme conditions at times and they always keep their cool. They tell the truth and managed to save me money. Other places tack on unnecessary items to boost revenue but people are not stupid. They will not be back. Don knows how to create loyal customers. They are also so kind. If you are rude and mean the customers will protect these hardworking folks operating on limited resources at times. When you arrive just relax and give them the time to do their best work. Several thumbs up.
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June 2022 by Barney F.
There's no way to describe how sweet and professional Ginger and Daniel were here today. We all know the economy's in the tank right now and, despite not actually being able to purchase a car there today due to budget constraints, they appraised my vehicle, figured out potential monthly payments on a vehicle I liked based upon my credit score and trade-in value, and genuinely took the time to get to know me as a person instead of robotically going through the car sales pitch. (Their prices are fair and equitable, btw, I'm just a broke nonprofit worker. Ha!)Then, Ginger took the time to email me after I got home with additional information about the car we'd discussed. God willing, in the near future, I'll purchase a larger vehicle to accommodate my folks but just the diligence and the way they were with even the clients who DON'T come out as a sale speaks volumes about this location. Rest assured, if/when I do buy a new vehicle it'll be from here!
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May 2022 by Wayne
BUYER BEWAREI used their website to get a trade value for my vehicle. The trade in price was about what I had in mind. Based on this information provided by the Driver’s Way website, I drove 50 miles to make the deal at their trade price. I get there and find the vehicle I wished to purchase.The salesman got my keys to look at my vehicle while I drove theirs. When I returned from the test drive I was informed they couldn’t honor the trade value for my trade, and had no explanation for the difference in trade value. In fact the price difference was over $4,000! The salesman laughed and said he didn’t understand either. I didn’t think it was funny!!
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March 2022 by Bob Kuehner
These people… :-). I came in to get an offer on a vehicle before I traded somewhere else. Not only did they gave me a great offer, but they sold me a new truck. And then, my wife heard about it! So she came in and we traded her car and bought her a new car, too. No pressure, no difficulty and they bent over backwards to make sure that we were well taken care of. The value for the money was absolutely stunning. Grant, our salesman is worth bragging about, too. Ask for him if you want to meet somebody who doesn’t take a slow step in his life and is all about making things easy for you. Also ask him about culture shock moving from New York City to Alabama. The boy’s got some stories!
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February 2022 by Gwen Layton Frederick
2nd time buying a car from here, it was just as easy this time. Like the no haggle pricing. Grant was great to work with and very accommodating. Highly recommend!
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February 2022 by Tommy Ryals
Had service done recently. Reasonable price. Short comfortable wait. Will use again
