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October 2023 by Jacob D.
We had an awesome experience dealing with Wendell Gover! With being from far out of town, purchasing any vehicle, let alone a used vehicle, is a risky and stressful situation. Wendell made it a breeze! We were immediately reached out to after our initial inquiry, and then Wendell continued to respond to questions including sending pics and videos of the vehicle late into the evening. The day of our visit, Wendell stayed on top of our ETA given the long commute; upon our arrival, we found a smiling face and a beautifully detailed car! Wendell made the experience stress free, and I would strongly suggest looking him up the next time you're in the market for a car!Update: I am keeping the initial review above which was done prior to completion of the transaction to show the difference post completion. BUYER BEWARE! This dealership wrote the book for shady deals. I will keep my review of Wendell the same though I am 100% sure there was "good cop, bad cop" on steroids. Here's the playbook: list a price online that is super competitive, get a buyer excited to come in, hope they overlooked the fine print on the list price (must trade in and must finance through the dealer), low ball their trade in versus KBB, charge $1300 in non-essential "Chevyman" line items (pure profit), drag your feet on completing the deal, and then keep financing options from them so they can ensure they make the most off the finance terms...oh, while haggling you on everything along the way. Here is what happened after my review:Gas - they said they would fill up the tank, they haggled over what gas to put even suggesting I blend two grades to save them money.Windshield - there was a crack that clearly I was the only one to notice. They said they would replace at no cost to me and that it could be fixed near where I live. Then for the next 4 hours I had to do with the onslaught of concessions they wanted ME TO MAKE (drive 7 hours round trip to their dealer to save money, cut me a check for a few hundred dollars and let me pay the difference). Not only that, the paper we both SIGNED that said they would replace the windshield was mysteriously replaced with a paper saying they owed me NOTHING when we got to financing. Thankfully my wife caught it and called the out.Financing - not once did they ask me what terms I was looking for. When I got into finance nearly 5 hours later, they had decided for me what works best for them. When I challenged them, I was told all the interest rates for 48, 60, and 72 months were the same...that's not how interest rates work. There's this thing called "term premium".Assessment of Wendell: certainly played the game of good cop. Jury is out on genuine or not, but I will give him the benefit of the doubt. If he is genuine, he needs to find another place to work.Assessment of "Wizard of Oz" Sales Manager: worst sales manager I never met because he wouldn't come out from behind his curtain to address me. I get they have a business to run, but this was one of the shadiest experiences I have ever had.I will update this post after my windshield is fixed to let you know if at the very least they made that right...though I have low expectations.
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March 2023 by Eugene W.
Service Department a bunch of crooks. Watch out for the lazy service department. They will get you. Every chance they get. The body shop has closed for a reason. They have beautiful cars for sale just don't plan to have it serviced here.
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April 2022 by Ben Jackson
Cool urban layout with a garage built on a slight hillside and a series of ramps to move the vehicles around inside the garage. Three distinct levels and maybe five doors and everything is a ramp. Oh, and an absolutely fabulous ceiling fan the size of a helicopter rotor, which it might be and likely is.
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February 2022 by J May
Great service all around.
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May 2021 by Gail I.
Took my car back to Edward Chevrolet on May 19, 2021. I refused to leave it after Craig explain what they would have to do and what it would cost me. Left detail message with Mary Kay in Public Relations. She called and stated that Gary the manager was going to have my money refunded back to my account. The $532.11 has been put back into my account. Took my car back to Edward Chevrolet on May 19, 2021. I refused to leave it after Craig explain what they would have to do and what it would cost me. Left detail message with Mary Kay in Public Relations. She called and stated that Gary the manager was going to have my money refunded back to my account. The $532.11 has been put back into my account.
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January 2021 by Angela Ambitious Angels
Omg... my appointment was 715 and I was home at 815... quick service when you arrive on time and it's not too crowded.
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September 2020 by Charles Webster
Very good work.
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June 2020 by Eleisha Elmore
Great customer service. They couldn't help me there but referred me to another place where I got a great deal on a key replacement
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June 2020 by Robert J Coleman
Very friendly service department. Service completed in quick time. 5 star
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June 2020 by Donna Coley
I love a Chevy equinox 2013 employees are very nice and they work hard and do a great job
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June 2020 by Connie COLEMAN
Guy in parts dept very knowledgeable and nice
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June 2020 by Al Miller
Always courteous and friendly service.
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May 2020 by Jon S.
Just bought a Silverado from this place. Marty, Jonathan Hollma and the rest of his staff are great. I told him my price range and what I was looking for in a truck and he made it happen. Would recommend this place to anyone!!!
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February 2020 by latisa parker
Wonderful and very friendly people
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February 2020 by Andy Hawkins
Always a pleasure to work with
