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February 2024 by Chyvone Hill
Very prompt, great service , Mikayla was my rep, she get u in and out and get u the best price and car you want.
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January 2024 by Tiffany Baugh-Chambers
Great customer service and just some real great staff
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January 2024 by Jennifer Salvant
This place is so helpful. The agents went above and beyond to assist me.
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January 2024 by Christopher Walker
Returned my car today. The lady told me she would be refunding my $300 deposit. Instead of refunding my $300, she charged me an EXTRA $300. So I paid $900 for a $300 rental. It’s the day before Christmas Eve and they closed early. This is theft.
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December 2023 by Maple Gray
Service was great
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September 2023 by William
When Hertz didn't have a vehicle Enterprise was very nice and apologetic when they told me they didn't have a vehicle. Very customer oriented.. Will try them next time for sure
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September 2023 by Sarah B.
Had to get a rental for two months after an accident and the employees were so kind. The pick-up and drop off process was so smooth and they genuinely cared about my satisfaction with my rental experience.
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September 2023 by Huynh Trillian
Mr Mac, Mr Trevor, and Ms Regan at 400 palisades is the best rental place in the world nicest rental place i have ever been too and i get alot of rentals satifaction gaurantee GIVE THEM A RAISE they make enterprise look GREAT i feel like it’s FAMILY here if anyone needs a rental come see one of them MR MAC. MR TREVOR. MS REGAN
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August 2023 by John Hunt
Bottom line is that the car rental business is in shambles right now. It has never really recovered from COVID. When I arrived at Enterprise (a bit late) to pick up my vehicle, there were no vehicles available. The employees in the Palisades location in Birmingham, AL were really nice and sent some guys to the airport to get a car for me. That being said, my wait time was 3 hours.
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August 2023 by Matthew Hinshaw
Trevor and the team here are so helpful. They went out of their way to come up with a creative solution to get me a last-minute rental car that met my needs and helped me meet an important client deadline. Very professional and respectful.
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February 2023 by Malique M.
Customer service is probably the worst I've ever experienced. No one comes to the phone and even if they do, they'll keep you on hold for the longest time. They made unauthorized transactions on my card when my insurance was paying for my rental!
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February 2023 by Tanner Bramlett
I had a wonderful experience with Enterprise. While it did (to no fault of enterprise) take a bit longer to get a car due to the high demand of rentals lately, the team at the Homewood location worked very hard to help get me in a vehicle as quickly as possible both times.Unfortunately, my first rental got broken into, and I had to exchange rentals halfway through my reservation. Layla and a younger man who assisted me when I came into the store to exchange vehicles (Chris, maybe?) were extremely kind, compassionate, and knowledgeable on the exchange process. They were both very communicative with me about my vehicle, and made an extremely stressful and hard situation a lot easier than it could've been. I cannot speak highly enough of these two individuals.
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February 2023 by Melissa Parten
Laela was amazing from start to finish! I highly recommend this particular location for your car rental needs !
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January 2023 by Paula Blackburn
I’m supposed to pick up a car tomorrow at 8:30 am to go to my brothers funeral in KY. received a call at 4:37 PM tonight that you do not have a car for me and won’t have one until after 11o’clock tomorrow morning. Now I am left scrambling, trying to find a car. Why did you even take my reservation???
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November 2022 by elizabeth lucas
Great customer service! I needed to extend my time with my rental car three times, and the team made it a breeze. They also gave me an upgrade to a larger car, which was very nice. Overall, I have had a wonderful experience with Enterprise!
