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June 2023 by Valerie Sherrod
Very disappointed in the manner in which the Birmingham Facility has responded or the lack there of to help with the solution of delivering my order. I was told that I could come pick it up myself or I'd just have to wait until the next day. I asked for management to call me with the status and no one has called me back nor are they answering the phone. June 23, 2023
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March 2023 by thirkeld king
Worst company I ever dealt with
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July 2021 by T T
Rude truck drivers.
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May 2021 by Austin Creel
I want to thank the Estes team for their hard work during this hectic time. They kept me up to date on my delayed shipment and brought just a wonderful driver in Mike Lovell. A pallet was messed up and Mike was such a helping hand and had a service with a smile. You got a winner if Mike is delivering for you
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April 2021 by Zahra Ahmed
I ordered an item from Amazon and Estes was used as its carrier. I ordered on March 21st and since March 25th the system stated that it was shipped. When I contacted the seller, I was informed to contact Estes since that's the carrier. Estes stated that the shipment is still on its way to the Birmingham site. My package arrived at this site at 6A.M. on April 6th. The seller already informed me that I have to schedule a delivery with this location once mynitems has arrived. Since April 6th through April 8th, I was informed by the receptionist that my package is still on their truck and it wont get delivered the date it was supposed to arrive which was April 8th. I was informed that they use a 3rd party to deliver to residential. So the Birmingham site was negligent to time sensitive items. I was informed that I would receive my items a week later. Mind you, this site is only 25 minutes away from my home. I was advised by the receptionist that I can come to their site to pick up my package. That would require me to get a Uhaul, pay that out of my pocket and get someone to unload the Uhaul. Which I find this to be unprofessional and unjust. Luckily, the seller understood what being reliable means and provided me the fundings to get a Uhaul to get my shipment from this site. Going forward, if I ever order anything from any site and it requires Birmingham Estes to deliver it to me then I will cancel and order from somewhere else. They have no sense of how professionalism, time sensitive and customer service looks like. They definitely need a different organization skills within this location.
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December 2020 by Christy Vaughn
Great shop personnel and shop manager, fixed us right up and changed our red airline on our truck! Thanks guys!
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October 2020 by Kelly Shedd
Wonderful
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June 2020 by jimmy summerlin
Great place
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January 2020 by Wendy Davis
Very professional. Quick rates and pick up!
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January 2020 by C9 Hoodie
Excellent customer service and dependable service.
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January 2020 by Danielle Spiller
Love working with Estes! Always friendly to work with and my orders always arrive on time. Most reliable LTL carrier I work with.
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October 2019 by Joel Stevenson
I am of the opinion that Estes Express Lines is the best LTL carrier out there. They're efficient, helpful when there's an issue, deliver when they say they will and their customer service is second to none.
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September 2019 by brian green
very good people to work with always willing to help
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July 2019 by Ricky Buchanan
Good LTL carrier with reasonable rates. You could do a lot worse when choosing a freight company.
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April 2019 by Jack Devries
We think it is the best freight line we ever had to deal with for our business. All staff, depot to drivers are great!
