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March 2024 by Alison Cook
The young man who changed our oil did a great job
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February 2024 by Christina Sullivan
I’ve been a customer of Express Oil in Trussville for about 14 years. Tony and his crew are outstanding! I pulled over today and my under carriage had come apart and they reattached it free of charge! I highly recommend this location!
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February 2024 by Pamela
The service was Awsome!!!
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February 2024 by Terry Webb
Tony and John are the best.
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February 2024 by John Walker
Great service from John and Mike today!
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February 2024 by Angel
Bryan was amazing! Gave me good advice as if I was his sister. I recommend this place to everyone. They treat you like family!
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February 2024 by cbreeze1322
Express was definitely not Express today. I know I sat there for 20 or 30 minutes. I took my son's car in for an oil change. It's the car i got him in high school. He graduated college and now works and got another car. The car I took in had 180000 miles when I bought it. It has well over 200000 now. The guy asked me if I wanted the same oil and I said well what's recommended? He walked away and started putting in the oil. When he finished he said ok that'll be NINETY EIGHT DOLLARS AND SIXTEEN CENTS! Instantly I was like even after Covid that price is too much. He told me he asked me about the oil before he did it. They got over on my son however many times they cheated him with a 100 dollar oil change on a high mileage vehicle and because of that history I got cheated today. I asked what's recommended and he gave no answer. If he knew that oil was ridiculously high he could've listed alternatives or well man for this car you really only need this kind. When I get my oil changed it's around 50 something. 100! I left Walmart to go to Express and now it's probably time to find someone else or do it myself. I do some car thing and this may have to be something else I teach myself. My father in law is a car guy. I told him about the 100 dollar oil change and was like WHAT DID THEY DO TO IT! I said an oil change. I pulled in and said I wanted a REGULAR oil change and they hit me with a 100 dollar amount. It won't happen again. Completely dishonest and extremely slow service. I'm not saying this to be bitter or harsh but I don't recommend!!! Absolutely awful experience! Basically destroyed the mood for my whole day! I didn't raise hell like I wanted too because other customers were pulled in. Had I been alone in there it would've been fireworks. I don't want to be that guy but I don't take well to being taken advantage off. I'm disabled and my money is limited. Anyway, they got me. Enjoy the extra 40-50 dollars!
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January 2024 by Paulpa 'Mchale
I would like to give Tony, Shane and all the corporate people at express oil change a big thank you for going out of their way to rectify a situation that I had while having my oil changed, one of the technicians had accidentally tightened the oil plug to tight and cracked the oil pan , I was on my way to Pennsylvania to see my kids and grandkids for Christmas and I’m thinking how am I going to make that happen, since there was no way to get a new oil pan until after Christmas, but Tony sat me down in the office and told me that they will do whatever was necessary to get me to my kids, they put me up at the holiday express inn for the night, and Shane (district manager) took me to express car rental that they have a corporate account, but being it was a few days before Christmas they had no cars available, so from there we drove to the airport (15 minutes away) when we arrived we were told that we needed a reservation, Shane made a few phone calls to the corporate office and they had me a car in no time. I was very impressed with the whole company, it was an honest mistake about the oil pan but they really stood behind the situation, I will use this company from now on knowing that will do the a good job and stand behind their work ????
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December 2023 by Jeff Jones
Fast and friendly.
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September 2023 by Alan Horton
Give a list of all they check. Never checked transmission fluid or air filter. Last time I go there
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August 2023 by Katherine Blocker
John was very helpful with my brakes, rotors, and an error message on the dash.Services: Tire rotations
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August 2023 by Kadie Juskiewicz
The staff was super friendly. I didn't have an appointment, and needed to get the injectors cleaned. They worked quickly and explained things to me. John was super informative. He gave me several quotes for new tires bc I know I need those as well. He provided phenomenal customer service and made sure I had the best deals!
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August 2023 by Jennifer Burch
Aside from being extremely friendly, while I was waiting for my oil change, Chris noticed some new scratches along the back side of my car (compliments of my teenage daughter) and worked his magic to make them less visible free of charge. Awesome service!
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August 2023 by Phillip Jones
1.) I had a coupon of $10 off on my cell phone didnt pick up in the bay so I didnt get to use it on my oil change.
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July 2023 by Tonya Tolbert
Trussville Express oil change on chalkville road is AWESOME! Sam, John service my car today and always give great recommendations. I trusted and value them.Good teams approach with a mission to keep me from been stranded. They're honest and know their stuff. Almost 300000 miles mark. Thanks again for job well done.
