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March 2024 by Charles Perkins
Do not rent from this company! I've had my unit for 3 months and suddenly I get something in the mail raising my rates by over $40. It says that it changed because of current market conditions. But if you go to their website the same unit I have is still the price that I originally agreed to pay. Absolute scam. I will be moving all of my items from this facility.
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March 2024 by Jackqulyn James
Great experience!!! Ann was wonderful and very informative of the units. It was a quick transaction and I am very pleased with this experience. I totally recommend this location.
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March 2024 by Hana.moe33
Alicia was very helpful and informative while getting me set up with my storage unit. This was my first time leasing a storage space and she made the process positive, easy, & efficient. Thank you
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March 2024 by babby gril cam
The salesperson Alicia was very helpful and knowledgeable about the storage. She has a great personality and was eager to help.
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March 2024 by Kesher LaShawn
Alicia was amazing! From the moment we walked in, we were greeted with warm welcome & great customer service throughout the visit!
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March 2024 by Jayme Moore
I have used several different self storage rentals over the years, and I can say that Extra Space Storage definitely provided the easiest, cleanest, and best experience of any of them.The facility is clean, secure, and well maintained, and the prices are competitive with other places I have used that didn't offer the same level of amenities or professionalism. The location (Lorna Rd location) is super convenient, and they made the rental process a breeze.The staff were professional and helpful, especially Ann. She was extremely friendly and knowledgeable, and she spent time with me identifying what would best suit my needs. I really appreciate her not trying to upsell me, but instead focusing on what unit would meet my personal needs. Ann was outstanding, and she sets the standard for outstanding customer service!!! Thank you, Ann, for your patience and professionalism! Your company is lucky to have you!All in all, I can't hesitate to recommend this facility. Keep up the good work!
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March 2024 by Nyx Wright
Ann was super helpful when helping me pick out the right unit for what I need. She even made sure I had a proper lock and all the information I could need to get into the unit. Thanks for all the help!
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March 2024 by Slade Dean
Extra Space Storage is great! Clean environment and very helpful and friendly staff! Highly recommend bringing your business here for your storage needs!
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February 2024 by Stacey Godbee
Really easy process, great deal, clean space
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February 2024 by Inger Triggs
I love the cleanliness and safety measures taken at Extra Space, especially Hoover. And Anne and Aaron are awesome to work with! I’d highly recommend this facility and Team!!!
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February 2024 by KEN
Extra Space Storage goes up on rent, more frequent than an apartment…! They LURE customers in on a rate that they can “afford” , and within 4 months that rate has increased…! And not to mention if customers cannot afford the new rate, they are in jeopardy of losing their possessions…?. Why ask for feedback if you’re not going to address customer concerns? Sending an apology response to never rectify a situation is absurd… Extra Space Storage has its Pros, but it most definitely has its Cons! If you are looking for your rates to increase every 4 months, this is your place..
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February 2024 by Kimberly Thomas
Ann is super rude! Brought my own lock and when I opened my unit, there was a lock on the floor and the plastic packaging was cut open on one side. When I picked it up, the lock fell out. I unloaded my stuff and put my lock on the unit. Then I immediately went to the office to give her the lock back and she would not return it because she said I opened it!! I will never use this location again!!Oh, and the door on the unit I am renting won’t stay up and has already fallen on me multiple times. I would report it but I’d get attitude and then get charged. No thanks.
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January 2024 by Diquinda McCrary
ALIACIA provided exceptional communication for me The consumer '
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January 2024 by Flor Silva
Kind and professional service.
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January 2024 by Dame Nicolé
If you need storage this is the place! Very clean, secure, and well lit! Your belongings are in a good place here!
