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December 2023 by Eric L.
So on 12/16/23, I purchased a Nintendo Switch from your Forestdale, AL location. It seemed to be taking a while to charge, so I purchased the 6 month protection plan they offered just to be safe. I left it on charge overnight, and all day while I was at work. When I got home from work, on 12/17/23, it still wasn't charged, so I called the store to make sure they were open. The employee told me they were, but they apparently stop taking customers 15 mins before closing so that they can leave the building at 5:00. They're gone at 5:01. But he told me I could bring it back on 12/18/23, because they're open until 6. So I brought it back then, but apparently my deadline for a refund was at 5:00 Sunday on 12/17/23, (actually 4:45). And I was told by the store manager that since it had been more than 24 hours they would not give me a refund. I could get store credit, or they would buy it back at half the price they sold it to me for. That policy is ridiculous, especially since I called the store in time and was told when I would be able to bring it back, just to be told I could exchange it or sell it back at half price. They got their sale this time, but with policies like this, I hope this pawn shop goes under soon because that's an absolutely ridiculous policy that they need to change quickly. If you have a choice, do not ever go here, you money would be better spent at LITERALLY any other pawn shop. Stay away from this one. If I could give negative stars, I would. Selling me a broken game system, misleading me into thinking I can return it, then telling me I can't. This business is absolutely ridiculous, and it needs to shut its doors.
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November 2023 by Cognitive Dissonance
It's 910am and they aren't open!
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September 2023 by k r
Mrs felica was the best with costumer service out of this world will be back and she don’t mind showing u stuff and making sure it work she is a asset too ez pawn …. Ez pawn how a raise and management position
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August 2023 by Luis Rdgz
Great low prices and items in great condition
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July 2023 by Dustin K.
I am so dissatisfied with the overall experience with all my dealings with ez pawn over the past couple of years which has been probably 15-20 visits both buying and pawning. I know I have brought some A1 stuff like power tools, tv's, and jewelry but you can hardly ever find nothing but junk in the stores. Then they say they can only give you like 5-10 percent of the value of what your selling. It use to be a whole lot better experience when I went, now I just feel lied to and cheated and taken advantage of after a visit. I was being generous by giving a star at all. I am a long time customer and they have made some really good money off me alone and I'm tired of it and will be finding a new place to take my business.
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March 2023 by Carla Abbott Fike
I highly recommend these people! The staff is great and very friendly there here to help you with whatever the situation is!! I most definitely will be doing business with them if need be and ask for KATIE SHES THE BOMB!!
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March 2023 by Darlene Strong
I have been going to this place for a very long time they have good customer service Katie always look out for me she has a very good personality and she will work with you on getting you the money you need
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March 2023 by Matthew Martinez
Great experience & professionalism from the group. A+
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January 2023 by Debra Edwards
Smiling face willing to help you when you get there
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October 2022 by Brian Julian
This is the poorest pawn shop I EVER visited the workers AND THE the supervisor makes their own rules plus they are very disrespectful close shop or hire better qualified people
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November 2021 by Shavone Harris
Love this place it’s the best. Great deal and friendly customer service. I love the new people they are very helpful with any of your needs.
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November 2021 by Zackery Roberts
Took $900 worth snap on tools in and asked for $150 on pawn and they offered $70 as best they could do.
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November 2021 by Mark Bramer
Clean store and merchandise. Staff was polite and knowledgeable.
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June 2021 by Donna Turner Mejia
These guys are terrific! I needed a certain amount and they hit it, AWESOME customer service Katy was GREAT!!!
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June 2021 by Katy Webster
Staff is great. And always willing to help.
