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October 2025 by Verly Saure
This business is scam 😡they took 59.99$from my debit card every month without permission
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June 2025 by Amelia Hastings
SHADY with their subscription service. I had a subscription that ended almost a year ago, and one remaining credit after I cancelled. They let me know I had an unused credit that was set to expire, so I logged back in to use the credit I already had, but did NOT renew my subscription. They then fraudulently used my card to renew my subscription and charged me without notice the next month. Do not trust them with your card information!
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April 2025 by BRITTNEY LEE
Logan and Sarah were amazing!! They answered ALL of my questions, was courteous and helpful! I appreciate great service when shopping. Definitely will be back.
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April 2025 by brooks strength
Paid for membership for 11 months built up 11 credits that I PAID for and when u cashed my credits in for an order I canceled my membership and they canceled my order. So basically charged me for an order and did not fulfill it. Do NOT sign up for this. Huge SCAM.
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March 2025 by Christina
Do not fall for this! I ended up not liking the leggings and returned. I contacted and canceled the subscription or so I thought. 3 months later I was charged for 3 months on my after pay and didn't even know it. I contacted again and said they would refund back to after pay and I said constantly to cancel and they just kept saying they will pause and offer 20 bucks. So this is what happened the first time they never canceled they just paused it. So I'm hoping this time they acually canceled.
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February 2025 by lexi Flewellen
Horrible customer service I ordered and they sent me the wrong size on everything, wouldn’t refund me or exchange. I will not order from these people again. The leggings aren’t good quality.
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November 2024 by Yasmin Madison
11/27/24
Y’all need to post the store hours on the door or online accurately.
It’s also very rude to think that barely speaking to customers through the door is acceptable customer service instead of coming to the door to say that your hours are not accurate and the store closed at 6 PM for Holiday hours. I’m not sure who the black young lady was that decided that was okay but her nasty facial expressions and gestures definitely gave me a bad impression of this Fabletics store in the Summit in Birmingham.
First time having subpar customer service experience here as a long-time Fabletics VIP member. Disappointing.
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November 2024 by Bindu Nimmagadda
Big scam they said only card payments for first purchase and enabling subscription i paid 60$ for nothing
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May 2024 by Jeremiah Langston
Jake C. Helped me find exactly what I needed, was super friendly, and helped me save money when I signed up. He made everything so easy, and I had a fantastic experience. Jake is genuinely a great guy who deserves a raise and promotion! Thank you!
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January 2024 by Kristen Graham
Kacie, Lex, and Jake were all so helpful! They made my Christmas shopping a breeze. They were very friendly and professional and helped me locate sizes and looked up things for me online to help me find what I needed. I greatly appreciate them!
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November 2023 by Paul Michael
Fabletics is fantastic and honestly their online membership is unbeatable. All the negative reviews come from people who haven’t downloaded the app, where you can skip the monthly payment and pay absolutely nothing to still receive great deals.
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October 2023 by Mary Harris
The customer service was SPECTACULAR!!
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October 2023 by Bethanie A.
Everyone at this store is so incredibly nice and helpful! We will definitely shop here again the next time we are in town.
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September 2023 by Katherine Hall
Jose was the best. He helped me get a refund when y’all unexpectedly charged me the VIP thing (not cool) but he gave me a full refund and let me have some perks left over. Super awesome dude and very quick interaction.
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July 2023 by Janelle Schirmer
SCAM! You pay $60 per month for membership credits that you cannot even use on top/bottom outfits of your choice. You can get 2 leggings for $24 when you're a member, but then you pay full price when redeeming your monthly credits. Staff can't even tell you how to find qualifying outfits online and neither can customer service. Ending my membership asap and would encourage you to look elsewhere!
