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March 2025 by Matthew Handley
I had a few items to ship and Dusty was great at helping me figure out the best way to ship everything!
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February 2025 by Rue Upton
It’s been a long time since I’ve been to FedEx, but after the experience I had today I will be a returning customer and this will be my go to store. Randy is the lovely worker that helped me today and I was very impressed. He was so kind, had wonderful multitasking skills, and clearly works well under pressure considering the line of customers he had. The store is in a nice location, parking was easy, and it was a very clean store. Looking forward to coming here from now on!
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January 2025 by Christian T
Jim has to be the most unprofessional employee I’ve ever seen. He was huffing and puffing because he had to keep the store open until 6 and not shut down 20 minutes early. You are paid until 6, not 5:40. He packaged my item for shipping in a sloppy manner on purpose and I refused the packaging and asked him to redo it.
On the other hand, I am giving two stars because the older gentlemen who works here is an amazing employee. Very enthusiastic, energetic and willing to help unlike his coworker, Jim. He always has a smile on his face and he makes the FedEx experience so much better.
Overall, this location needs to be reviewed by FedEx for company policy and help these employees act professional.
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October 2024 by Alissa Padgett
Placed a small printing order of some prints for my daughers dorm room online. Per the confirmation email I would get a call when the order was ready. I did not get a call and forgot about the order for a couple weeks. I called to make sure they got the order and they told me it was ready for pick up. My husband went by a few days later and they claimed they didn't have the order. I pulled the confirmation email up while he was on the phone. All of a sudden I received an order complete email while on the phone waiting. They had decided to throw the 3 prints in the trash. The fished it out of the trash and gave it to my husband. Poor customer service with no follow through.
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September 2024 by Daniel Parker
If you go here ask for Randy. The manager has poor customer service skills and treats you like you're a nuisance. I literally handed the lady everything she needed on a piece of paper and she acted as though i had handed her a manual to quantum computing.
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August 2024 by Taylor Winkler
Randy is a genuine pleasure to work with every time. Honestly worth waiting for him if he is busy when you come in.
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June 2024 by Hunter Elliott
Had a great experience printing and getting help from the staff. I needed to shrink a photo ~20% and they helped and were very friendly
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May 2024 by Brittany Giarrusso
This office is always down to help our business in a pinch! They are easy to get in touch with and super friendly too! Love them!
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May 2024 by Andrew Davis
Randy (and the other staff there) are always a huge help. Kind also.
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October 2023 by Mari
Service was fast! The employee was very helpful and attentive to my needs. Now, other other hand- these prices are set WAY too high. I got two small manilla file folders laminated- one I did myself which was a disaster on the self-serve laminator and the other one they did on the larger laminator. It was around $19.00 for both and they charged all of these services fees that I was not aware of. They charged to cut, trim, and the set up to CUT the lamination- that is my one and only complaint because if I knew of these multiple fees, then I would’ve trimmed it myself.
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August 2023 by Paul Taylor
The manger just stared at her computer knowing I’m 2 feet from her trying to check out while every other employee is as packed with people. I understand being busy but not even acknowledging a customers presence and telling them, “ If you don’t mind just waiting in another line.” Might go a long way to make people not give terrible reviews on google. I feel really bad for all the other employees there for having to work with her.
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August 2023 by Suzanne Bradley
I paid over $35 for an urgent document to be overnighted to arrive in Charlotte, NC. When I tracked it online, the status said it wouldn't be delivered until the following day (i.e., 2 days later). I called the 800 number for assistance. The robo-operator asked for the tracking #. After entering it correctly three times, it said they had no record of it. So I called the local branch from where it was shipped (Cahaba Village). No one answered the phone. I tried several times and still no one answered. I want my money back and my precious time back. Oh and I'd like to know the status of my package -- STILL. I will never use this location again.
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August 2023 by gail tucker
Helpful personnel ?
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July 2023 by Clayton Farris
Staff were directly rude. Exceedingly difficult to get in touch with. And intentionally avoided providing assistance
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March 2023 by Suzanne McCown
I paid over $35 for an urgent document to be overnighted to arrive in Charlotte, NC. When I tracked it online, the status said it wouldn't be delivered until the following day (i.e., 2 days later). I called the 800 number for assistance. The robo-operator asked for the tracking #. After entering it correctly three times, it said they had no record of it. So I called the local branch from where it was shipped (Cahaba Village). No one answered the phone. I tried several times and still no one answered. I want my money back and my precious time back. Oh and I'd like to know the status of my package -- STILL. I will never use this location again.
