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October 2023 by Mari
Service was fast! The employee was very helpful and attentive to my needs. Now, other other hand- these prices are set WAY too high. I got two small manilla file folders laminated- one I did myself which was a disaster on the self-serve laminator and the other one they did on the larger laminator. It was around $19.00 for both and they charged all of these services fees that I was not aware of. They charged to cut, trim, and the set up to CUT the lamination- that is my one and only complaint because if I knew of these multiple fees, then I would’ve trimmed it myself.
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July 2023 by Clayton Farris
Staff were directly rude. Exceedingly difficult to get in touch with. And intentionally avoided providing assistance
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March 2023 by Suzanne McCown
I paid over $35 for an urgent document to be overnighted to arrive in Charlotte, NC. When I tracked it online, the status said it wouldn't be delivered until the following day (i.e., 2 days later). I called the 800 number for assistance. The robo-operator asked for the tracking #. After entering it correctly three times, it said they had no record of it. So I called the local branch from where it was shipped (Cahaba Village). No one answered the phone. I tried several times and still no one answered. I want my money back and my precious time back. Oh and I'd like to know the status of my package -- STILL. I will never use this location again.
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December 2022 by Jason Woulfin (J Wo)
When I tried to use self print the machine gave error message to talk with Associate. I was charged additional fees for having them perform a rush job. I did not ask for any of this, I simply wanted to use the self service machine, but because it was not working they printed my job for me. I thought that was nice. After it was all done I was informed that there was a rush fee since my job was wanted now and over $50. However I was never told this in advance, and was only over $50 because I went with two color copies. I was told I could have printed each copy separately and avoided the fees (as each printing would have been less than $50), but not until after they printed both and applied the rush fees. Trisha was asked about removing the fees, but she could not take 5 seconds to talk about it and said they had to be applied. Do not expect much service from this location.
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December 2022 by Jessica Stahl
Manager was really rude while I was trying to print some invitations. Disappointed that what was supposed to be a fun outing while I was ~very~ pregnant was brought down by an out of left field, unnecessary attitude. In the end, she wasn’t able to do my order so I went to another place and they did them.
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September 2022 by Clint Carmichael
This place is obviously poorly managed from the moment you walk in. Nobody greets you, and most questions are answered with attitude, from every employee. I have completed about 3-4 print jobs there, and nobody is very helpful or friendly. It used to be managed better.
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August 2022 by PTLinks Gaming
The manger just stared at her computer knowing I’m 2 feet from her trying to check out while every other employee is as packed with people. I understand being busy but not even acknowledging a customers presence and telling them, “ If you don’t mind just waiting in another line.” Might go a long way to make people not give terrible reviews on google. I feel really bad for all the other employees there for having to work with her.
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July 2022 by Matthew Blevins
I’ve only been to this location once and the guy at the front was friendly. This is a much better location in my opinion than the other FedEx office on highway 280.
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June 2022 by Daniel White
Employees are rude every time I visit this store. I've never had a problem at any other location, but the team here is unfriendly and unhelpful.
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May 2022 by Jason Woulfin
When I tried to use self print the machine gave error message to talk with Associate. I was charged additional fees for having them perform a rush job. I did not ask for any of this, I simply wanted to use the self service machine, but because it was not working they printed my job for me. I thought that was nice. After it was all done I was informed that there was a rush fee since my job was wanted now and over $50. However I was never told this in advance, and was only over $50 because I went with two color copies. I was told I could have printed each copy separately and avoided the fees (as each printing would have been less than $50), but not until after they printed both and applied the rush fees. Trisha was asked about removing the fees, but she could not take 5 seconds to talk about it and said they had to be applied. Do not expect much service from this location.
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February 2022 by Mountain Brook Parents
On a Monday morning, there was one employee working a line of nine people and I stood in line for 20 minutes and she had not moved through the first person yet. She did not care at all and multiple people walked out. Terrible location.
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October 2021 by Darren Mullinax
Better than the one next to Whataburger, bust still not spectacular.
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March 2021 by Katie Caldwell
Ellis, Daysha, Trent and Victoria always take care of us! These are the best people and they are so kind, friendly and helpful. It is so nice to walk in and be greeted by name. They know us and our family and it is a pleasure to bring packages to them as well as give printing and binding projects to them. Great team, great service! We are grateful for their work.
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March 2021 by Suresh Mathews
I went to this FedEx place because it was on the way back from work. More importantly, parking was easy with so many available spots, even a couple of 15-min parking spots, which is all you need if you want to just drop off a package. My wait was slightly longer than anticipated and therefore the 4/5 rating; there was only 1 employee to assist customers.
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December 2020 by Anonymous Truth
Sadly, typical unprofessional, untrained, obnoxious employees who cause MANY problems IF not watched at every turn to ensure there are no gross, negligent errors. GO ELSEWHERE IF POSSIBLE ... NOT WORTH THE UNNECESSARY MAJOR HASSLE.
