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September 2023 by Raider Rei
I recently went there for my son's shoes, their prices were good! But. One girl was up there chatting up with her friend and when we went to get her attention she just scoffed, said she wasn't on the clock and walked off, leaving one girl there to help us.
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July 2023 by keri Wylie
Poor customer service
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June 2023 by Pals205
Pleasant customer service.
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March 2023 by H Wilson
The store Mgr listened to my concerns and helped me find the shoe that fits my feet. I so appreciated her undivided attention for I had purchased two pair of Nike Jordans and they did not got properly. She is more knowledgeable about the different styles and that truly helped. Thanks so much young lady. And again, "Congratulations" on those twin babies!
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March 2023 by Valerie Pippens
Always find what I need the only problem is when new Jordan's they sell them before they get their to Family and friends
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March 2023 by Seretha Jolly
Went to get a gift card . Very nice atmosphere and great staff.
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July 2022 by LeShon Speights
The associates there are really nice and helpful. Their patience is impeccable.?❤️
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May 2022 by Sherita L
The employees were very helpful
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November 2021 by Florence Gary
Went there for shoes but didn't have size needed.
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June 2021 by Paula Livingston
The staff was rude. The mask mandate was no longer in effect. It wasn’t the fact they still required a mask but it was their attitude.
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April 2021 by V Johnson
Terrible selection, didn't seem to care for business.
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January 2021 by Kela Leatherwood
Very poor customer service.I visited this store Thursday night to pick up my shoes that I ordered & paid for that morning online. I arrived at 5pm, when I got there I was informed that the store was closed. I found that strange because when I called that morning after ordering my shoes I was told that the store closed at 6pm. I told them I was just there to pick up my shoes & they let me inside after waiting out on the cold for almost ten minutes.Also I needed to try on the shoe to make sure it was the right size. After trying on the shoes, I realized I needed a different size. The associate & manager would not exchange the shoes for a different size. I checked online for that location to see if the size I was requesting was in stock & it was. Neither the associate or store manager attempted to check on the size, I was immediately told that it wasn’t in stock. I even told them that it shows online that it is in stock (even if it wasn’t in stock, I wasn’t given the courtesy of them checking for it). It seemed like they were more concerned with getting rid of customers & closing the store rather than attending to their customers.I ended up leaving that store & going to the Galleria location to exchange for the size I needed. Thank goodness I was able to make it there before they closed because I had to drive from out of town get them. I do not recommended visiting the Trussville location.
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January 2021 by Kariel Sarita
I was going to purchase a pair of shoes here. However, the customer service here was so bad. I decided to spend my money with the foot locker down the street. I was ignored, and nearly had to yell at the lady to get a size check. Will not be coming back ..
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January 2021 by Toot LaTrice
Clean, uncluttered and customer service was great.
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December 2020 by Randy Rogers
Never has any sneakers and shoes and adult men sizes in stock. You always have to order shoes every time you go there
