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March 2025 by Frank Hanson
I had extensive damage to my car's right passenger side rear wheel caused by an apparent attempted tire theft that resulted in multiple problems with the rim, tire studs and wheel assembly. It is my only car. DeAdrian, the service manager in Homewood, handles all my car repairs, jumped right in, got ALL the damage identified, repairs done immediately and properly and got me safely and affordably back on the road MUCH faster than any of your competitors could have. He is a great guy and knows how to get it done! The whole shop there is clean, professional and runs like a top. He sure knows how to run a Firestone operation well. Frank Hanson
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February 2025 by Ashley Peters
I called twice to set an appointment for in the morning. Anthony hung up in my face twice. 1st call he stated no. 2nd call he hung up.
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February 2025 by Ashley Walker
I’m very satisfied with my recent firestone service. Customer service was excellent. They were very time Proficient and precise in their work.
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February 2025 by Kamala Briggins
The Mgr was exceptionally good
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February 2025 by Earlisa Norman
Service was quick and the recommendation were duly noted!
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February 2025 by Bocephus Bolton
Sign says "Firestone Complete Auto Care" but it should say "except transmission work" on it somewhere.
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February 2025 by Tawanna Green
I am awesome please with the Inspection of diagnose on my car and they got my car quick I left came back and they had it up looking diagnosing it 💯
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January 2025 by Leslie Little
I am giving it 5 stars because of the friendliness and professionalism of the employees. There were a lot of people who came through while I was there and both people on duty were patient and thorough with customers. Adrian took time to walk through the suggestions for my car and I was very appreciative. I like the feature of having pictures to go along with the suggestions. Nice touch. A suggestion would be to have small bottles of water for waiting customers.
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December 2024 by Brett Walsh
Had an appointment for an oil change and tire rotation set for 7:30am. Got here at 7:20am. I’m still sitting here waiting and it’s 8:50am after being told it’d be “30 minutes”. My car is still sitting where i parked it. Just a forewarning to others that timeframes are irrelevant here.
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November 2024 by Julie Steward
Sadly, I must now warn you to NEVER take your car here. After a recent repair they did that broke down again, they refused to admit fault and would not take my phone calls, nor would the manager speak with me when I finally had to take an Uber to pick my car back up. I used to love this shop, but I’ll tell you now avoid at all costs.
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November 2024 by Timothy Brown
If you are getting repairs, you have to be on your toes. They might find things that are wrong that really isn't wrong. Little things. Next you have to pay attention to pricing. If the quote one price you need to hold them to that price. That is not just Firestone, that's any
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November 2024 by Caitlyn Page
We were passing through town on a Sunday morning when we noticed our car had a panel dragging on the ground and fluid leaking. We came in to this place in a bit of a panic, and they took amazing care of us! They squeezed us in, got our van on the blocks quickly to see what was going on, fixed the problem on the spot, and didn’t even charge us an arm and a leg for it. Not to mention everyone was very kind to us. Really exceptional experience.
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October 2024 by Andrea Miller
I went to Firestone to have my car looked at and get my tires changed. It was this location the people were incredibly polite and kind however they informed me that they would check my brakes apparently they never did it's been about 3 weeks and I knew something was not right they said my brakes were completely fine well my brakes were so dangerously bad I just had them replaced today with the pads I spent $400 at a different shop they told me it was incredibly dangerous for me to be driving my car so I feel like Firestone lied to me when I asked him if they checked the brakes therefore I have lost trust I'm going to get the receipt and look up who I spoke to but I will not post their name on here because I do not want someone to get ridiculed I will pray for them that they practice better Business
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October 2024 by Sharif Noor Zisad
Worst service I ever had. Booked an appointment for 1PM for my vehicle inspections. They told us to wait for a while. We then waited till 2:45 but they even didn't care about our car. In the meantime, I asked for water. They didn't provide any. We then left the place leaving my car as we had other appointments. They told us that they will call me when the inspections complete. But I didn't receive any call. I then finally called them at 5 and they said it's complete. So we went there to get back my car and they said they emailed me the report. I still didn't get any report in my email. However, I asked them to print the report for me, but they didn't. They opened the report in the screen, and the report was "Checked and Acceptable" with a list of the items what they checked. I even don't know what is the condition of each parts of my car. I went there because my friends said they provide a thorough report after inspections. But what I got is just a line "Checked and Acceptable". Totally waste of time and money. Will never recommend anyone.
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October 2024 by Clarissa Crowder
Had an appointment at 1pm. It is now 2:40 and car is still in parking lot. Was told when i checked in, they were behind, but i explained, I have an appointment and am not a walkin. Making an appointment seems to not make a difference. Poor, slow service.
