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January 2024 by Robert Adams
Took my truck in for a brake issue. It's an old truck, 1986. After 4 hours I received a call that said that the only mechanic they had on duty, on a Saturday, did not know how to work on my style brakes. I give them 2 stars for honesty. I ran automotive shops for over a decade and I would never have had only 1 mechanic on a Saturday. Also if a mechanic does not know how to work on drum brakes he is not a mechanic, it is super sad that a nationwide chain has that type of mechanical work going on.
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December 2023 by Brenda Adams
I didn't have to wait a long time, and the customer service was very good and helpful
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November 2023 by Katrina Kirkey
I had appointment today to get my brakes done at 11:00 so the man asked one of the workers do we have time to do brakes I’m like it’s 11 I hate this one they never want to work
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October 2023 by Tatianna Garay
How an auto service shop is servicing cars without a diagnostic reader is beyond me. It doesn’t even make sense to not have one. Waste of my time.
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September 2023 by Terrance Brown (T Buff)
Horrible customer service and over priced.. ?it's me again today is 08/14/2023 I wouldn't recommend this place to my worst enemy... please take your car elsewhere... run from this place.
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August 2023 by Toni Mitchell
They were understaff but the did a good job on my car.
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July 2023 by John Rambo
Service is decent. But, trying to call them. Rings n rings. But, waiting for 5 days for getting a part really sucks.
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July 2023 by Anonymous Veteran
Service is decent. But, trying to call them. Rings n rings. But, waiting for 5 days for getting a part really sucks.
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June 2023 by Matt McClelllan
Service is decent. But, trying to call them. Rings n rings. But, waiting for 5 days for getting a part really sucks.
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June 2023 by Warren Bonaparte
Took my car for a warranty repair at 9:00 in the morning which was my appointment time only had two cars in front of me call them back was told they haven't look at my car still working on a few cars in front of me that was at 5:00Service: Wheel alignment
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June 2023 by Miz fox
Fast service.. only there 35 minutes for oil change!
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June 2023 by Darryl Hicks (DarrylH74)
Good guys who do a good job. Be prepared to wait though, they're usually understaffed just like a couple of the others I've been to.
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May 2023 by Dylan Russell
Won’t do any work if you buy your own part they want you to spend double on there’s
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April 2023 by N Turner
I visited here because my husband is in UAB hospital and my car battery died in the hospitals parking deck. I received a jump and took my car to this Firestone location AFTER calling to see if my battery was in stock and told it was. When I arrived I waited an HOUR before I was told that the battery he told me was in stock didn’t actually fit my car. He said he ordered one that would after I refused the alternative battery. After waiting an additional 30 minutes for the other battery to arrive the delivery person said he didn’t have my particular battery and wouldn’t until the next morning. The salesperson offered a temporary solution which didn’t sit right with me. I asked them to put my battery back in my car and I’ll be on my way. For the next 35-40 minutes I watched three “mechanics” struggle to reinstall my battery, in order to remove/install my battery you have to remove my wipers and another part. They finally got me ready to go…I didn’t receive an apology and when the guy pulled my car out I guess he was upset with me or whatever that he left the work order still in the sleeve hanging on my side mirror. I still have it by the way. Fast forward to today I clicked my windshield wipers on and they were operating all wonky. These unprofessional “mechanics” not only installed them wrong but they left two important pieces of the mechanism under the hood of my car. My husband found them under there today, (I’m so glad he’s out of the hospital because this was traumatic)I DO NOT RECOMMEND THIS PLACE if I could give ZERO stars I would. I will never ever do business with Firestone again! Horrible horrible experience. Avoid this location especially.
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April 2023 by Michael Cole
I talked to a gentleman name, Matt, he was beyond helpful and knowledgeable. I had a custom set of wheels on my car and required a staggered set of tires that matched, he was able to get me tires that absolutely blows my mind for a price I could not argue with.