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January 2024 by S. M. Scott
I ordered tire’s off Tire Rack & had them shipped to this Firestone store. They were timely with my installation.
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January 2024 by IamBlessed
I made an appointment for a 4 wheel alignment and Mr. Cedrick had me in and out! He is very Professional and when I questioned the repairs He assured me with documentation that all is well and it was! Thanks for a job well done Mr. Cedrick!!!
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January 2024 by Kim Glaze
Professional and efficient@
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January 2024 by Stephanie A
Friendly and courteous staff, technicians serviced my needs as scheduled.
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November 2023 by Zan J
Deceptive business practice. they do not ask if you want car care package, you find that out after you've Pais and when asked about it she tells me I told her my car was shaking. Ok? I told you what I wanted done, you don't just add something without asking me if I want it. Then want to have an attitude and be slow about checking me out.
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October 2023 by Rhonda Hatchett
Made an appointment and was given a price for front brakes for 431.00. Had to cancel but about 2 weeks later made another appointment and when I went to keep appointment, I was told brakes would be 537.00. I asked them what happened to amount that was given to me the first time, guy behind desk couldn't tell me. I canceled and called Christian Brothers and was told to come without an appointment and I only paid 395.00. Needless to say I will not be going back to you...thank you very much!!!
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September 2023 by Jesse Cooper
Terrible experience took my daughters car there to have ac work done on it had to call numerous times car sat there for a week and nothing was done to it took it to Irondale firestone car got fixed in 1 day excellent service at Irondale firestone I would never go back to centerpoint firestone and would not recommend them to anyoneService: Electrical repair
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September 2023 by Chya L
Had a confirmed appointment for 8am, I got there on time just for no one to be there. I waited 20 minutes and then called no answer and no show. If you confirmed an appointment then you should be there before the customer ready and waiting. I could have stayed in bed.Service: Oil change
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July 2023 by LaTisha Woodard
Horrible customer service. I purchased 2 new tires to replace Goodyear tires with Firestone tires, but they put the old tires in the back & didn't reset the tire signal in the dash. After 3 times of explaining what I wanted, they still didn't do what I asked them to & tried to charge me almost $500 for it. I was there for 5 hours & 2 other customers came back with issues abt their cars as well. Awful experience altogether. To add insult to injury, they were rude & disrespectful as well.
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June 2023 by LeLou
Took my car here for a simple oil change last week before I had to travel out of town. My car was running perfectly fine before going. Shortly after the oil change I experienced a number of problems with my car. Had to take my car back 2 times in the same day. I was behind 7 hours on my trip because of this and had to drive my husband's car for my trip because the engine light would not go off, so I had concerns with traveling with my kids and mom in my car due to Firestone errors.
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June 2023 by Brandy Lee
NO COMMUNICATION. If you leave your car here, don’t expect a call from them with any updates. My car was here three days and in that time I was the only one initiating any contact. The first day I was told that they would call me with an update about my car yet they didn’t and didn’t answer when I called them. The next day, I called and they told me they couldn’t do the repair I needed so I went up there to get my car and suddenly they “have someone coming in tomorrow that could do it” so I have them the benefit of the doubt and left my car there another day - mistake. Called the third day and now they’re going back on what they said and going back to “we can’t fix it”. So they kept my car for 3 days just to tell me they couldn’t fix it which could have been done in minutes and saved me a ton of time. Cheap prices, but bad service and no communication.
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April 2023 by Kenneth Palmer
Ashley is always professional and nice. Good move Firestone.
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April 2023 by Adam Steadman
From the customer service to the mechanics working on my car. ending was awesome thank you allso much.
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March 2023 by Kim G
The worst service ever!! Unacceptable POOR customer service by the store Manager Ashley! Extremely unprofessional, rude and condescending! She was making rude comments and name calling to her customers. She has been reported to the area manager Randy! I’m going to make sure that everyone I know never patronize this business!
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March 2023 by Zackary Hudson
Went there for a oil change and to get my breaks to stop squeaking. A minute after I leave I could still hear the squeaking, and now my breaks feel like their about to fall off. Never going there again.
