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May 2024 by David Brown
I've been in twice and have been treated rudely twice. I'll drive to Home Depot going forward.
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March 2024 by Phillip S.
Service and atmosphere is exceptional. I just tell them what I need and they bring it to me or take me where it is and I make decisions. Sit around and jaw for awhile and have a bottle of pop and for a moment you may think you have gone back in time to Mayberry!
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March 2024 by ISH 205
I can't wait until this place closes.
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February 2024 by Tim Boykin
I quit going there ages ago. The owner is rude and condescending to all people in all events for no apparent practical reason. I want to see an independent store prevail in the face of gentrification. But this guy. He’s too awful to endure.
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February 2024 by Jake DiFatta
It should tell you something that there are almost as many 1 star reviews as 5 stars. The owner goes out of his way to be rude, I genuinely have no idea how he stays in business.
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February 2024 by James Briney
Great place to go if you enjoy being treated like child. I kept going there for the past decade just for convenience if I needed a furnace filter or something, but I'm done. The older man with glasses (who I assume is the owner) is maybe the most condescending and rude person to whom I've ever willingly handed money, and I've been to NYC. If you are in a position where you are dealing with the public (and a returning customer, just to remind you) and you have nothing but the most bitter of dispositions, I'd recommend you take one of those sleds down the rest of that hill and park yourself at home in a lazyboy. I'll be at Home Depot✌️
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December 2023 by Alec Olander
It's actually pretty funny, as this was my first time going in. I had been compiling a list of needs long enough to where it made sense to finally visit (I live downtown). I entered and was not greeted (fine, I thought he was helping someone). The old man was just chatting it up with this dude and just decided it wasn't actually worth the time to wait on. When the customer finally left, he pretended I wasn't there. So I asked if they replicated keys to the response of "yep" accompanied by an eye roll. I responded with wow, thanks for being so helpful and left. In a day and age when these stores are DYING on the daily , show a bit more grace and appreciation for the peopleWho go out of their way to shop with you. Unreal.
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December 2023 by Nick M
Friendly staff. Great legacy store. Subpar zip ties. The white plastic 12” ers should have been discontinued pre-C19. Even a gentle tug and they break.
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October 2023 by Ed C.
Closed up tight at 8:36 am on a Wednesday. Loved the hardware store in Mountain Brook though.
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September 2023 by Kelly Bruce
You can keep your Lowe’s and Home Depot, I will only be coming here from now on to get hardware. They have the biggest selection of older model items and the staff is so helpful. He knew exactly what I needed before I even said a word, just took a glance at the bag my old part was in. Got me all set up and walked me through what I needed to do when I got home step by step. I couldn’t be happier with my experience here today!!
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August 2023 by Josh Lavergne
Called to ask If they had something particular, very rude over the phone. Should have looked at reviews first!
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June 2023 by Dennis L.
I recommend you prepare yourself for a trip to Five Points Hardware by reading all the reviews here. I needed a hard-to-find from Amazon and anyone else Price-Pfister ceramic sink valve cartridge. Checked Lowes, where I bought the faucet, no joy. Went to a near-by professional plumbing supply store in Trussville, again no luck, but the helpful and courteous clerk gave this piece of advice: "They will have it at Five Points Hardware, but be prepared--the owner is a grumpy old guy and may be hard to deal with. Be sure and take the part you need to replace with you. You may find it for $20 on Amazon, he'll probably charge you $40, but you'll go home with the right part." I did, and it was like walking into a scene in a Southern novel. Genuine characters and a real story behind the whole scene. First, parking in that area of town is hard to get. After circling the block several times, I found a place on the street. I walked to the store, only to see several signs saying "Use the Rear Entrance" with an arrow pointing around the back. After passing a couple of possible doors, it really was in the very back of the building. Also behind the store is a very generously provided parking lot. Had no idea, but will next time. The next thing is just entering the store. It's like you walked through a time warp, and are suddenly back in a classic, no-fooling Hardware Store from the 1940-1960 era. I was back in by boyhood, and it was magic. One of the best stocked hardware stores I've ever seen anywhere. Five Points Hardware has been in business since August of 1941. "The owner's father was going to sell the store and facing the draft. He was turned down for the military, but decided not to sell and keep the store going during the war....His son took it over after his Dad died." said the clerk who filled me in on the history. Next I approached the sales desk, and sure enough, there was the owner of the store, mustachioed, gray hair, old jeans and shirt. He asked what I needed, and I told him. The "grumpy" description given at the previous store seemed appropriate, but he was not rude to me. He assigned his assistant to help. This younger man was great: focused and determined to find the exact replacement. He found me the rare and exact part, then methodically and carefully measured my old part to ensure it was right. The price was more than Amazon, but still in the range of what these cost. It was $21.98 and my sink is fully repaired and functional. Recommended my son and grandsons go and check it out to see what a real Hardware store looks like. I get it that this is not the kind of greeting 99/100 merchants give. But go for the right part at a fair price, and absorb the glory of an old-fashioned hardware store.
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December 2022 by Steve W.
I was referred to this store by another seller bc they didn't have what I needed. There were two older men (can't refer to them as gentlemen). One or both was likely the owner. The other maybe the store manager. As I was trying to tell the one I assume to be the owner, he kept interrupting me, didn't bother to look up at me and was very rude. They found the item I was looking for but I needed a lot of them and they only had a few. They could have ordered them but I had already decided I would not buy anything from them. They were bathroom sink handle cartridges. They had them priced at $21 but I later found them on Amazon for $8!!! I would have paid Amazon $25 to avoid them just because they were so rude! I have 5 sinks so needed 2 for each...they would have charged me over $210 but I got them for a little over $80! The store is nasty and so unorganized, it's hard to even walk thru. Don't buy ANYTHING from them! They don't deserve or appreciate your business. I'm calling Ace Headquarters to let them know and Ferguson Plumbing who referred me (they were very nice). I recommend everyone report this to Ace. They don't deserve to use the name! He apparently hates his life and takes it out on would be customers.
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October 2022 by Valerie Abbott
I have never been to Five Points Hardware that I didn’t find what I needed - along with some helpful advice. Knowledgeable personnel and a wide inventory of hard-to-find items make the difference.
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July 2022 by Michelle Morave Brown
By far the worst customer service ever! How in the world do they stay in business? My husband went to pick up a part for our sink which is leaking and the owner was an absolute nightmare, unhelpful and insulting. I would advise you to stay away unless you want to be treated horribly!
